Community resources
Community resources
Community resources
Jira Service Management
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Prior to Jira service desk premium bundling in the Insights asset management tool we had purchased and set up asset management to be tied to our service desk. Since the bundling we were forced ...
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We have installed a trial version of Service Management and want to track time with Tempo Timesheets against each ticket. When we open the ticket for the first time and click the Worklogs butto...
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Hi there! It's been a while since we've had a what's new post and we have a lot to report on! Including: Deprecating the vertical navigation bar Team-level incident rules Postmortem API...
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- opsgenie
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Hi Team, I had setup my domain as an notification email to the users in Jira Service Management, but no emails are sent out. I have properly setup DNS, Notification everything mentioned...
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Buen día comunidad, estoy realizando, una conexión entre Redbooth y Jira Service Managemet, mediante la aplicación de Zapier, mediante el cual ya logro crear un tciket en Jira cada vez que se genera ...
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I am using Automation for Jira in JSM Cloud. I need to have a field drop down be able to be selected and each time a value is selected it then add an approver to the approval field. So if 5 values se...
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Hi Community! I want to update Insight object attribute in workflow post function. I have many object type e.g.: Monitor, Laptop, Phone. Every object type has the attribute: Status (The type of the ...
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We are beginning to use web APIs to imbed OpsGenie alerts and statistics into application/team specific dashboards. So for example, if we have an "Accounting" team we create a dashboard that li...
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Good morning all have this issue. An user reported that he cannot share with another customer an issue. When i accessed to customers AND the organization where thecustomeres where a...
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...othing changed in two days (no update, no status change, etc) and send me an email letting me know it didn't change for two days. I did add a rule to email me when this JQL is true: project = "My P...
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...ariables in the comment box itself. Is this true? One option would be to modify the templates for each notification. But it may be that depending on the comment being sent we want to i...
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I didn't get any free trail license for Jira service desk(version 4.9.0) . I hope , you help to me for solving this problem. thank you.
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I'm trying to create an integration where an alert created in opsgenie through an integration with solarwinds creates an incident automatically in jira. However, the alert is being opened but the inc...
742 views 10 0 Deleted user June 16, 2021- Question
- opsgenie
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Prezados Atuo como Adm em dois sites Premium Jira Software Nuvem, que integram projetos equipes, em um deles já possuo um email padrão de entrada configurado e do tipo default. Já no outro, uma bas...
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I have setup a Jira service desk and emails that have CC with users registered in the project (or not) are not being added to the "Request Participant" tab...they have to be manually added. ...
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Hi When an external comment or notification is sent to a client from the Service Desk it sends from the .atlassian.net address. I'm trying to change this so when a client receives an email/notificat...
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Good afternoon, we have a problem with spam in JSM. We receive a lot of email requests from the same domain, but with different emails, for example test1@rest.com, test2@rest.com, test3@rest.com, tes...
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I have an automation rule that checks if the person reporting the issue is in a certain group and if so it should add two watchers. This rule fails every time with internal errors. Additionally it ad...
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Hi there! How do you think, is it possible to change the list of assignable users for one project? For example, one list is available in one status, and another in another? Thanks a lot!
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Hi, It´s possible to Import Insight plug-in schema database into ITSM Premium Insight database? We´re affected at indville Insight is now part of Jira Service Management! ...
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Hi Community, using JSM (Cloud) I am looking for a way to query "major incidents" (like defined in the new JSM offering) and on the page https://confluence.atlassian.com/servicemanagementserver/work...
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Hi all, long time researcher first time question asker. Is there a limit on the number of custom issue types a single project may contain? While JSM comes with the default issue types of In...
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So as the title says I'm not able to change the app's sounds. I go to My Profile->Sounds and whenever I tap on any sound I can change the notification's configuration, but not the sound itself. I...
840 views 2 1 Deleted user June 15, 2021- Question
- android
- application
- opsgenie
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$ docker pull atlassian/jira-servicemanagement:8.13.0 Error response from daemon: manifest for atlassian/jira-servicemanagement:8.13.0 not found: manifest unknown: manifest unknown I'm trying...
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Not sure if I can share the whole details here as this is company specific. But to give you an idea. Here is the screenshot of the original request raised by user from customer portal. ...
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