Community resources
Community resources
Community resources
Jira Service Management
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The search function includes preceding or trailing punctuation when it searches for words. For example, I have an alert where the "description" field is: Transaction "Cisco Call Manager Alarm Manage...
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Hi there What is the effective way or method of checking and cleaning up Portal Customers? If there is a suggested / 'best practice' in doing so? I.e. Going to Admin > Products > Jira Service...
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When will I be able to attach documents in the Jira Service Management app?
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Atlassian did a great help article, but only seemed to solve half of the problem. I would like to hide the "export" buttons from the Navigator page and the Issue View page. In this help...
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Hi, Is it possible to load the create screen during workflow transition ? I'm looking to transition issue into a status and then get the create screen to load so the user can create new...
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Seeing dupicate tickets in JSM from email replies all over the community (here, here, here, here, ..) I decided to write an actionable article to get this fixed quickly. Problem 😨 Summar...
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Hi all, is it possible to restrict access on Service Desk internal Jira Forms? if possible How?
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We just migrated from server to Cloud. Similar Requests is a massive feature we are missing. I do have it enabled in the lab features, however I have one major issue with it. It doesn't s...
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Hi Guys, When I attach an excel file into a ticket, the customer receive an email with a link that he can click in order to download the attached file: I need to "revoke" Portal access to s...
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I have a requirement to deploy multi-factor authentication to all remote users for VPN. A request type and automation rules are configured at the portal. A large percentage of users are returning t...
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Can an agent be a team member? Is there any restrictions on how many team members with the FREE vers
Hi there, We, as a small company, want to start with JIRA Service Management free version before buying the premium product. I can see there is a limit of 3 agents, however, it does day nothing abou...
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When exporting an SLA report to word, the SLA times are not automatically on the report, we have to manually type them in. Why?
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how to get an email notification of a closed ticket instead of user just commented
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I would like to create an excel extract which includes : EVERY status which a ticket went through during its lifetime THE DATE in which the ticket has been put in that status Example : ...
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We do have Prometheus integration with OpsGenie, alerts are forwarded fine. The grouping includes the "severity" label which is in turn used (GroupLabels) to map to the OpsGenie priority. When I chec...
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I'm looking for a report that is "Created vs Resolved Issue Report" which can be seen on Jira Software. It looks something like I've attached in this comment.
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I am trying to add the work log tab in a team managed project at the JIra Service Management, however, I'm able to find the add-ons in the administrator page.
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hi, what i should configure in my domain records to solve this errors? DKIM the following records are missing s1._domainkey.albatross.com.pl, s2._domainkey.albatross.com.pl from the configur...
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Hi, Is there a way to manage a broader customer/organization portfolio within the product? Today I see only the possibility of attaching contacts under an organization. I am looking for a way to a...
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Hi All I need some help. I am unsure if there is some bug with JIRA Service Management or there is some misconfig. 1. I have the following workflow for a service request which requires multiple app...
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We have project Master Project which has stories and 3 different projects (Project1, Project2, Project3) are delivering these stories by their own Epic/story by linking to the Master Project Story. S...
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Hi, Is there a way to automatically add account manager in our reply to customer? Thanks.
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Hello, New to administering JSM and can use some help on how customer organizations work. I currently have all our staff under one customer org (our business name) and I recently received a...
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I was hoping someone could help as I have had zero luck with support. I have an object in Insight on JSM Premiere called "Client Programs" with an attribute I need to return called "ProgramN...
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We are migrating our clients off a much less robust system and clients have had a habit of bypassing the system and submitting email directly to our support email. We would like to ensure separation ...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT |