Community resources
Community resources
Community resources
Jira Service Management
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Hi! I am still getting to know how to use JSM, so I need help regarding attachments. When I open an issue the below clip at the right appears, so I am able to attach any file as an answer to ...
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Hi, Suppose I have the following Insight object structure: Company <- Contract <- Device The Company has 0 or more Contracts. The Contract belongs to 1 Company. The Contract includes 0 o...
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I have downloaded scriptrunner, because JIRA doesn't offer the ability to hide/disable comments on a specific transition, so I need to write a validator to prevent the transition if someone tries to ...
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I cannot locate the Domain option in Admin settings. I am trying to link our domain to Jira so that our Jira Service management help desk can send emails from our domain email account....
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Dear Community agents complain on the commenting within JSM issue while at the same time apparently there's another person making the commnet (maybe edge case but worth asking). When I add a commen...
- Question
- agent
- cloud
- comment
- jira-service-management-cloud
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I am setting an automation to calculate the value of one Insight attribute depending on values of two other attributes of an Insight object. I can get the values without a problem using the name of t...
- Question
- automation
- cloud
- insight
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Hi, we setted up a Integration between Jira Servicedesk and OpsGenie, so far all is fine, but we are facing following issue: If we close the alert in OpsGenie, the ticket in JSD will get the stat...
- Question
- cloud
- jira-service-desk
- opsgenie
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Hi All! I got this issue last day. A customer raised a request in portal. The customer is also one of the approvers. But when she is is not able to approve it. Only anther approver in the list can ...
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I'm sure this is something I should know the answer to, but I can't find it for the life of me... so to the Community I go! If I turn off email requests for a service desk, so that new requests cann...
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Hi! When customer A opens ticket B he is presented with a blank page. 2021-06-17 13:37:15,039 http-nio-8080-exec-264 ERROR [username redacted] 817x25912061x1 15sfokm [IP address redacted] /serviced...
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Hi, Our users are based in multiple locations. These locations are set in our local Active Directory, which syncs to Atlassian Access. Is there any way to also sync the users location so that we c...
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I'm setting up ITSM and one of the automations I'd like to use is to auto assign any newly created incidents to whoever is on-call at that moment in time, as defined in OpsGenie. Is this possible?
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See screen below
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Is it possible to make the "Add Web link" field visible to the customers in their web portal view?
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Hello, We using Jira Service Managment in our agency. When a client create a new ticket, this person become the reporter of the ticket. So only this reporter can see the ticket and comment it (...
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I am writing an application which makes many generated API calls, to update Insight fields. Many values I am updating are multiline strings, like this one: { "objectTypeId": 678, "attribu...
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Dear all, we are testing for a customer the integration of dynatrace with OPSGENIE. We are using for that Opsgenie Dynatrace integration webhook v2. In the payload we receive from dynatrace, we do...
- Question
- opsgenie
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Hey guys how are you doing? if possible, i would like the help of a technical support assistant to understand if our use case is possible on your platform. this has high impact for us since if it is ...
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Hi, I want to define SLA based on the tier of the service the issue is associated with? Any idea how this can be done? Thanks
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Hello, right now we are using the Tempo Demo and I wanted to know if theres a way to start tracking the time and then create the issue to the tracked time. e.g. when we drive to our customer and tr...
533 views 3 0 Deleted user June 16, 2021 -
I have a system access request form I'm building where the requestor and the approver may be outside of my organisation and never used our JSM instance before and they may never ever need to use it a...
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Hi team, We have bought standard cloud plan . Is OpsGini is available fore use with this or does it cost additional ? Thanks Hema
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We have a project in JSM which is accessible across the company internally in one hand and there is a Customer Portal for this project on the other hand which our customers out of our company ca...
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Is there anyway to remove or add topics under the "Contact Us About" on the portal homepage? Thanks, Gene
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Prior to Jira service desk premium bundling in the Insights asset management tool we had purchased and set up asset management to be tied to our service desk. Since the bundling we were forced ...
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