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Jira Service Management
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I have a custom field that the users used to be able to edit. It has user captured data in it. Sometime in the last month or two the field has become read only and I can't change it back. Plea...
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I have different SLAs times depending on the request type. If I change manually the request type from a customer, the time to done remains the same.
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I can connect to list view successfully but when I click the issue, I always see " We couln't connect to that issue" message" about all issue. When I try to switch other PC, I suc...
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What is the best way to keep track of communication with a vendor on a customer issue. Eg A customer raises an issue however it requires us to obtain advice from a vendor. We do not want to add the...
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We want to be able to create an acceptance list of phone numbers so that we can allow the phone call's for on-call rotations to be able to override the do not disturb options on smartphones. Is th...
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As the title states. I am horrified that the cloud version does not have anything that equals Hubspot "Snippets/Templates" or system of entering in Canned Responses. I have viewed the tic...
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Is it possible to have two different groups see two different portals? Or would I need to create a new project for each group to have their own portal?
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Our school system's helpdesk in Jira Service Management has numerous tickets that have been open for over a year. We would like to create a status in the helpdesk that will close the ticket without n...
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Hello, I am evaluating cloud helpdesk options & came across your Jira helpdesk platform. is there someone in sales or support to speak with to schedule a demo of your cloud helpdesk offering? th...
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Hello! Right now we use a service provider to manage invoices from our vendors. We ask our vendors to email invoices into us at ap@ and a human manages that inbox, forwarding emails with invoices ou...
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I created a simple automation to set a value in an Insight Custom Field. The goal is to use the Reporter Email Address as a parameter in the IQL syntax When hardcoding the email address...
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Hi - I have a Team with a large number of users. I'm trying to identify if any of the Team members are getting Alerts that do NOT originate from the Team itself for the past few months. Is th...
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How can I create and configure fields on a form that we would send to colleagues for them to create issues on the project? I searched around and found info on Jira Issue Collectors, but that doesn't...
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I have two customers: customer1@domain.com customer2@domain.com When they send autonomously a mail to Jira Service Desk we receive their mails without any problem. When Customer1 sends a mail "...
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Hi, I'd like to get to know if there's a way in Jira to find tickets with response provided by users from certain group. Scenario here is that our organization has a bot that immediately replies in...
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Dear all, I´m positive somebody else already had the same issue as myself and my struggle now for 2 days can be brought to a swift solution. Here it comes: Setup: I´m site-admin for...
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Hi, I have an issue with creating tickets from Jira Customer Portal after Jira update from 8.5.1 to 8.13.7. It stuck as it is shown below. The same issue happens also when I try t...
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How to make comments internal in bulk?
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Hello, I would like to use the first name in email notifications and try to remove the last name. So if I use the smart value {{issue.assignee.displayName}} I receive the whole name, first and seco...
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Hello Gents, We are using integration between OpsGenie and Jira SD and I have a problem with resolving issues in Jira. I tried to google it or even find something helpful here but no success. Thi...
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- opsgenie
- cloud
- jira-software
- jira-software-cloud
- python
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Dear Members, Stay Safe!! When comment is added to Reply to customer (not as an internal note) then status will change otherwise if comment added as internal note, status will remain as it is. Tec...
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Is there a way 1) to hide or remove portal URL from an ITSM project? 2) to record customer location?
Is there a way 1) To hide or remove portal URL from an IT Service Management project? 2) To record additional customer information i.e., location / time-zone etc. for an online support, if needed? ...
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....13.9 -> Jira Service Management 8.17.1 Other specifications: Linux environment On-premise Jira instance JSM open to public requests ---- Report 1 The problem manifests itself in this m...
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Lots of notifications from Nagios is not being sent to opsgenie due to flap detection. Is there any way to tackle this issue other than disabling or changing flap detection threshold?
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