Community resources
Community resources
Community resources
Jira Service Management
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Hi All, Is there a way we can make 'time spent' or other time tracking mandatory before an issue is set to closed? I'm aware this is possible in Classic but need to achieve in Nextgen. I'm able to...
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Each participant is assigned a color and is represented with that color in the schedule preview. Can I change this color?
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Hello, I am looking for recommendations for how to manage planned and unplanned work between Jira Help Desk project and regular Jira Project (for sprints...etc). Current Configuration: end user es...
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- jira-service-desk
- cloud
- jira
- jira-cloud
- plan
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Hi, Using a server based instance, i need to create a monthly report for assets that have licenses expiring at the end of the month. Im not familiar with insight's ability for this. Can it be done...
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Can someone please help me out with the clear steps of how to integrate Jira software into JSD?
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New to Jira and finding the setup daunting. What I can't find is this "waiting for support" status I continue to read about. I'd like our agents to place a ticket in waiting for custome...
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Hi, We have an instance where we would like to embed more than 1 project widget into our Intranet page. How can we separate the widget's so the user can choose the correct one instead of them ...
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how can i open an incident automatically if i get a p1 and p2 alert and at the same time open a jira ticket
366 views 1 0 Deleted user June 18, 2021- Question
- opsgenie
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Good afternoon!!! I want to know if you can edit the printing format of the reports to remove or add fields. The design that shows is from this page https://inm-mx.atlassian.net/si/jira.issueviews:i...
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Hi, Could you help me please, here is the problem, on the user interface, the user choose the urgency and the impact and based on that information i want to create an sla calculating the priority. ...
382 views 2 0 Deleted user June 18, 2021 -
If i use the link icon to try and add a link to a word it does not work. If however i highlight the word and use Control + V then the link works. I have tried clear formatting but it does not change ...
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Hi, Dose anyone who can help how to restore default email request type? I accident delete the request type that using for default email relay. Although I created a new email request type and conne...
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For one of my customers (that uses our Jira Service Desk as a client) I got the question if someone external could be involved in the communication on a certain ticket. They are no JSD users, also d...
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l'applicazione Jira per smartphone (android 9), nonostante tutte le abilitazioni non emette nessuna notifiche audio e pop-up. Inoltre nella "pagina" Notifiche , mi riporta sempre la dicitura <<...
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Hi, I need to query tickets where an object is selected (via custom field), with a specific attribute of an Insight object. Some context: We've set up "Categories" with multiple levels...
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Dear Atlassian Community, I have a couple of questions about some possible features that me and my team have been looking for lately. The first one is - is it possible to create an issue i...
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Hi, I've searched how to do this, but can't seem to find a definitive answer (or at least, not clear to me). The situation is: - We have a small team with a small Jira/Confluence license budget an...
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I am looking for the API which will return the approver details from the Jira Service Desk. I have already gone through this https://docs.atlassian.com/jira-servicedesk/REST/3.8.4/#servicedeskapi/req...
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what is this button? what does it do? can it be hidden? can its text be changed? i didnt see it before:
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Hi, I'm trying to find an answer to how properly configure access to Knowledge Base on Confluence via JIRA Service Management Portal. Based on the article https://support.atlassian.com/jira-se...
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Though i have closed the tickets long back, few old tickets can still be seen in the queues.
1,076 views 6 0 Deleted user June 18, 2021 -
We're attempting to migrate remaining customers from Assembla to Jira Service Management. Exporting from Assembla as a JSON file and importing into Jira fails with an apparent structure prob...
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Hello Community Is there a way to copy one field value to another, where source field is text, and destination (to copy it to) is a drop down like Affected Services, or any other Insights fi...
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Does Jira Service Desk (cloud) offer the ability to create an API against a "system account" rather than tie it to a named user? I tested the API under my name, but it generates the ticket as myself...
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Hi! I am still getting to know how to use JSM, so I need help regarding attachments. When I open an issue the below clip at the right appears, so I am able to attach any file as an answer to ...
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