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Jira Service Management
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Can we create a custom field(Date type) which is automatically updated based on the action we perform on a specific issue type to a specific field level action (For ex: comment section(Internal/exter...
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Hello, we have been using Jira Service Desk for a few months now. Recently (about 1 week), we no longer see customers within the organizations. Also, customers that have already been created can no...
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I created a postmortem in Opsgenie, but when I publish it and click Export to Confluence, none of my spaces appear. What am I missing to connect them?
- Question
- confluence
- export
- opsgenie
- post-mortem
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Hi Communitie Having a little issue with our instance, In the notification bell screen, our jobs have "unable to load" - this started to appear today and seems not to affect every notificati...
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Hi, I've setup a couple of email addresses that JIRA Service Management checks in order to create tickets. I noticed that when I send an email to these addresses, it would take hours before an issue...
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I'd like to set up an automation that everytime someone adds a comment it automatically changes to In Progress. I've been trying to create one but I get an error that says that my rule execution fail...
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Quando evoluĆmos um chamado, o cliente visualiza essas evoluƧƵes de cima para baixo. Existe a possibilidade de aparecer as evoluƧƵes novas primeiro?
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Quando alteramos um status, automaticamente o chamado Ć© evoluĆdo com uma mensagem automĆ”tica. Ć possĆvel alterar essa evoluĆ§Ć£o? Ou excluir essa evoluĆ§Ć£o dependendo do status? Exemplo: Ao colocar um...
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Hello. I was trying to add a custom email account but doesn't work for me, I raised a ticket from the email account but never show up in my Queue
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Hi All. Context I create a field name "usuario requerido". Its a field of type "user picker". I can add users to this field by their mail. Then, I have a security group call "" Tesoreria Mixc...
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Provision Group access to Administration Groups via JSM Request. I have been trying to find a way to provision access to groups via JSM request. So if specific values in the request are met and an...
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I am reviewing Jira Service Management; how do I use Opsgenie with Jira Service Management? Are there settings in each application so that it allows to user to create an incident in service manager a...
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Currently when a Service Request comes in via email it goes to Waiting for Support status. This is therefore the initial status of new requests. When the Agent asks for more informa...
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It would be ideal for Atlassian to use SSO/SAML and access is controlled via AAD groups, this might be a challenge with it having already been implemented and used in production.
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Will users who do not have a Confluence license like a service desk customer with access to the customer portal have the ability to see or view a space that is linked on a Jira project? I only want s...
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It seems the system compares the required date to created date. This validation should be done when the item is created, if necessary. It should not check at the time the dev updates the status. Wh...
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Hello everyone, we are building sales funnel and it's connected to Attract and get response for our email marketing. So the issue that we are having is how can we send to our email list one email to ...
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I have an API that sends an issue ID (e.g. ISR-6) to Jira via the webhook and my ultimate goal is to transition the ticket to the closed/done status. My problem is, the issue type could be different ...
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I'm trying to use the jira service desk api but I couldn't call or create service desk tickets and tried everything. I am using python.
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Hi, We have an API integration with OpsGenie where our system sends alerts to OpsGenie using the AlertAPI. Now, we would like to create custom actions for that alert (e.g. Open in Grafana), etc. Is ...
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Hello! I ran into these two different issue types, which seem to come out of the box with Cloud: I tried creating both to see the differences, and there seems to be none....
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Team...I created a new issue type, Request type and WF in project that has other WFs associated with different issue types...but I see that some the status in other WFs now have changed to refl...
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We are using the below search API to get all the issues from Jira service desk along with attachment details and we got the attachment url from the API response. "https://api.atlassian.com/ex/jira/{...
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Hi Guys, I want to access a value in a bundledfield (part of Extension for Jira Service Management) with Jira Automation. When I do the Web Request GET I receive this data: {key=bundledfie...
Related collections
Atlassian Community Events
| User | Count |
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| 16 | |
| 5 | |
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| 4 |
| Subject | Author | Posted |
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| 16m ago | ||
| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST |