Community resources
Community resources
Community resources
Jira Service Management
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I have a legacy automation thats been working for 2 years. now has stopped working If Issue matches (ReporterDomain = domain1.com OR ReporterDomain = domain2.com OR ReporterDomain = domain3.com) AN...
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If a customer is viewing a Confluence article from the JSM portal and clicks on a link something like the 'edit' button on an attached PDF file... They get redirected to an Atlassian Confluence ...
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I am trying to figure out what is the release version of Opsgenie cloud service that is current running and if there is also a roadmap for future releases that we customers can look at. The ...
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Hi all, I am trying to include an "If" block in my automation to check whether a custom field (Text Field (single line)) starts with any of those strings: Advanced compare condition {{issue.custom...
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I am trying to find tickets with in the description the text ZOA-Manager or ZOA-manager or zoa manager. I made a JQL filter description ~"ZOA-Manager". The filter match on all tickets with the words ...
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Hi, is there a way to specify data format types when importing data to Excel using the JIRA plugin? For example, JIRA shows Time to Resolve as a number 2:14 but Excel displays the infor...
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We have two teams in Opsgenie, each set up its own CloudWatch integration. Then we subscribe the two integration API endpoints to our SNS topic to which our CloudWatch alarm publishes. When the alar...
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How can I retrieve Sharepoint lists to populate a custom dropdown field?
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Hi all, I've just opened our Jira Service Management account. I'm the Org Admin and I want to setup our 365 SMTP settings but when I view "Global Settings > Outgoing Mail" I only have the option ...
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We are trying to figure out now is having one of our Customers who is able to see all the tickets assigned under this Service Desk Project. I added him to the organization but see that anyone submit...
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Suppose we have 2 projects : Project_A & Project_B We would like to have customers that have been added by Service Mgt Team to be able to see Project_A and customers that have been added by send...
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Hi, i have OpsGenie Edge Connector to ack in zabbix, when acked in OpsGenie. I have configured OpsGenie to also close in Zabbix, if i press the close button. I can't really find documentation on h...
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Hi, Is it possible to have CI baselines when using the Insight feature in JSM? Moreover, does JSM Insight support detecting and indicating, i.e. report-based, deviations from the set referenc...
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Queues Message: You have no queues & You may want to create a queue Description: suddenly jira service desk queues disappeared and when try create a new queues also not appe...
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I'm trying to integrate service management, opsgenie and status page to deal with major incidents. It would seem that I have two opsgenie accounts, one which shows when I click the app from the menu...
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Hello, I've a problem with the (Cloud) customer-portal editing function. I've the Global Jira Administrator Permissions, but i don't find any way to reorder or add Elements to the Help-Cent...
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scenario: Outgoing mail with authentication (Microsoft Exchange 365)-> general@jira.com JSD project with their customer mail set > project@jira.com a) JSD project notification mail i...
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Is it possible to add people to a project and assign them the role customer without doing it 1 by 1?
Is it possible to add people to a project and assign them the role customer without doing it 1 by 1 searching their accounts?
298 views 1 0 Deleted user October 6, 2021 -
Hi, Does JSM Datacenter supports using Encyption Keys via BringYourOwnKey (BYOK)? Thanks in advance! Regards
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We have implemented our first Customer Portal and have used a file list in Confluence to hold user guide documents, etc, as we don't have time to convert these to pages in the initial version. The o...
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Hi, I am unable to move an open issue through my workflow. I keep getting an error of "cannot assign an issue to the nonexistent user".
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Hi, Does JSM Datacenter supports database partitioning for performance enhancement? Thanks in advance, Regards
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1. I am writing a letter to Technical support hd@monberry.ru from addres bocharnikov.d@monberry.ru 2. I see a letter in the mailbox, it has arrived 3. Mailbox Settings 4.&nbs...
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I'm currently using the free Cloud service, and want to set up Approvers for my workflows. I have researched the documentation on the site (in particular, this, this and this) I...
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My goal: I would like to see "worklog comment/description" on search screen(under filters) before exporting Excel file. I know that it is not possible to add a column for worklog comment on se...
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