Community resources
Community resources
Community resources
Jira Service Management
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I am using a copy of the SUP: Service Request Fulfilment workflow for Jira Service Management workflow in JIRA. When it was copied the transitions were messed up and now my tickets st...
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Hello, I would like to determine the best practice methodology to setup & configure JSM for my Org. We are a Technology team that has 3 underlying areas: IT Operations Software Engineering E...
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We have two projects with email subject like the following: [JIRA] (PS-31) XXXXX [JIRA] (IT-86) XXXXX But we created a new project recently, and somehow the email subject like this: DO-4 XXXXX I...
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If I hide an internal IT Helpdesk project from the Help Center, is it possible to make the hidden project available to only employees to access/submit/update tickets to? I found this How to hide...
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I product manage a monitoring tool called SnappyFlow and we typically use webhooks with a standard payload to send alerts to incident management tools like Opsgenie. In the case of Opsgenie, I don't...
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We have a Service Desk project set up (using one of the old templates from before the rebranding.) The customer notification options are all toggled on. Some of our customers are telling us they're n...
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I want to move the bottom project to the top on the main page in our customer portal. Is that possible? I was hoping it would be as easy as a drag n drop.
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Hi Team, When we send the mail from our mailbox it is allowing and creating the ticket in the Jira service management. We have got the rejection message(The message was rejected because it is a bul...
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Hello for help desk team, I'm looking for any away to make dynamic form depended on the type request? for example: 1. a client will open issue on my project, 2. he will select from a l...
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We're using Jira Software Server and Jira Service Management Cloud, trying to set up a standard flow to enable the users of Jira Software to collaborate with Jira Service Management agents on ti...
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Hi, Is the OpsGenie Priority Level and JIRA Service Management Priority the same? I am trying to set a trigger a Highest Priority Issue in a JIRA Service Project to OpsGenie so it w...
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Good morning, there was a demand here where I need to present in a field the time that a call took to be answered, is there any function or native field of the jira? do you have any guidance on how i...
281 views 1 0 Deleted user June 24, 2021 -
Good morning, there was a demand here where I need to present in a field the time that a call took to be answered, is there any function or native field of the jira? do you have any guidance on how i...
414 views 3 0 Deleted user June 24, 2021- Question
- jira-service-management
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When I move Jira issues from a non-servicedesk project to a servicedesk project the Request Channel value is set to "Unknown". In my opinion it should be set to "Jira". Am I right in this to ...
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I want to integrate third party application into jira using OAuth 2.0(3LO).And I have retrieved Access token and cloud id.With the above values I tried to retrieve list of projects, but I am getting ...
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Hi, we prepared our migration from server to cloud by going through this checklist. Now when creating an issue we only see the guid of the agent that is logged in and the list in the "Raise this re...
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I am attempting to import bugs from Bug Tacker to JIRA . When I attempt the import I am successfully importing all fields except the 'Date Created' field . I am importing from a .csv created b...
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- jira-service-desk
- jira-service-management
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I have a customer that is unable to register her email address when going onto the portal for the first time. The email address she is using is the work email however she is getting nothing com...
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Hi , on Jira cloud how can i change the e-mail templates when ticket status are updated and notes added to ticket etc A lot of the articles i find are for on prem version Thanks Dave
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Hi fellow JSM users, At the top of the side panel under the queue, we have some fields we don’t use.. Like "Changes" and "Events". We would like to delete some of these fields, but I can’t find wher...
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How to capture attribute from another Object automatically and return the value to another attribute
I have objectType = <Host> with an Object <Server 1> with an attribute <Hardware Model> and <EOSL Date>. Another objectType = <Model> with an object label <H...
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Hello, I'm currently conducting an ITO through JSM, and I'm also receiving inquiries. But I'm trying to create a project for a Chinese customer. I created a project and added the customer's email to ...
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Hi, Is it possible to customize the text on REQUEST button on portal
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We're currently considering Jira SD. One thing that we encounter is mapping out the full costs. Since you can choose from thousands of add-ons and cannot decide in advance which one you actually...
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We have different "payed" accounts to handle all issues. But we often need information from our engineers or purchasers that should not be seen by the customer. So we want to use internal comments f...
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