Community resources
Community resources
Jira Service Management
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Hello all, I have a rather interesting problem and I feel like I am missing something simple. So I have a JSM setup and when an emailed request comes in I have an automation setup to run a rule on...
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If I do a manual upgrade of Jira Service Manager using the bin file on a Linux server, will the process write to my database during the upgrade or will it wait until the service/application is starte...
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I need to export ALL the helpdesk tickets we have in Jira out so they can be viewed outside of Jira. Like Word or Excel. I also need details information and any attachments that are in th...
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Hello Community, given a Service Management project where agents are configured to add customers (this works!) is it correct that ONLY the project admin can remove that customer from the list of cus...
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Our issues will all be created by external customers - about 20,000 in about 1,200 companies. Each company has a rep assigned to it. When we get an email from a user at Detroit Zoo, I wan...
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One of the most common questions that we get from our larger clients is whether they should combine all of their Help Desk teams into a single project or have multiple projects. If you just want the ...
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Jira Service Management (Cloud) is still sending email notifications when an issue is created. I have turned off the notifications for an Issue Created event for this project and verified that the pr...
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Hi, When customers create a new request from the Service Portal we have the "Share" field to default to share within their organization. Question1: Can this share field be removed/hidden as ...
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Can customers tag their team members in the Free Plan?
292 views 1 0 Deleted user August 4, 2021 -
We receive customer inquiries by mail. They are automatically created in the system. After that, a letter comes about successful registration, but only to the author of the request, who is the author...
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HI Team, Could you please help/suggest resolutions for below questions: 1. Is any possibility is there to add new attachments in Resolved tickets. (Resolved status, if no comments added by reporter...
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Dear all, We are trying to set up the email handler for our Jira Service Management project but we encounter some issue. We have set up our incoming mail server using Micro...
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Recently our company built a demo JSM Service Desk that integrates with Insight (Better Snacks Through JSM). Our Snack Service Desk allows customers to order a snack, chocolates only at the moment. ...
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Automate at ticket creation a "flag" to mark a dozen or so customers/orgs tickets as a specific grou
I would like to have a method to "flag" or mark a ticket with a field that would identify the customer as a HPC - or High Profile Customer. The scenario I have is that at ticket creati...
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Hello dear community, I would like to create Script Validator [ScriptRunner]' Validator for "Create" transition that will check the value filled in a custom filed "Other Devices" which is LABEL...
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Hello, Are any of the OpsGenie pricing tiers providing a "Sandbox" environment so we can test our integrations with external alert tools (e.g. Prometheus, Splunk) test/dev environments?
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I need to create a service desk for a finance team, to track incoming emails/requests ie invoices, quotes, general inquiries etc. Is there a document that list the indepth differences between the te...
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Hello Experts! I looked up some info on the community, but could not really find this specific case. Transition issues based on automated triggers: Am I doing it right? Maybe it's my workflow that ...
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Hi folks, Recently I have created a queue for my tickets > 1000h by using JQL > elapsed(1000h). I would also like to create a dashboard gadget to view my tickets > 1000h. How do ...
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Hi guys, when contacting the help center, I need to find out the customer id by email and add it to the Request participants. How can I do this? Thanks in advance
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Hi, Question from one of my customer: Is there any way to open a .pdf attachment within a ticket directly with acrobat reader ? In order to edit it (in this case, sign it) and save and the a...
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I'd like to show a list of labels on a Confluence Page that we use for the Knowledge Base search via Jira Customer Portal. Reason: People who create kb-articles usually have no access to proje...
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- jira-service-management
- label
- search
- server
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Hi All, I am trying to automate how issues are assigned to our agents in the service desk based on what the issue type was when a customer entered a support request. E.g. when a customer repo...
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While searching the Jira Service Management documentation for a completely unrelated item, I stumbled across a recently updated document that says that one of the available types of custom fields for...
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Hello Guys, Need you help with this issue. Initially, we were using the "Incident Management workflow for Jira Service Management" workflow when handling incident request types. All process were ...
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