Community resources
Community resources
Community resources
Jira Service Management
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Hi There, I used to think that once an issue is transited to a status in which StatusCategory = done, then the resolved date will be set. However, it seems wrong. We have many issues in the...
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I am creating a new service project where tickets are created from mails sent to a custom help desk id. Emails can originate from a company domain email or personal mails. I am looking ...
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Hello Team, I want to know if it is possible to track workflows triggered on a particular ticket? Thanks & Regards, Jyothsna.
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I'm trying to find out if after an incident/alert is created and the notifications for the on-call team members go out if I can then manually send a notification to a team member from the alert/incid...
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- opsgenie
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Hello, I have created a new custom field named "company" which will be a hidden field to customers. What I am wanting to do is setup a rule that will set "company" to a specified value, base...
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Scenario: we have a publicly available JSM server (datacenter version) we have a Confluence server (datacenter version) on the intranet both servers are connected over IPSEC I can't seem to p...
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Ticket conditions raised are not reflected accurately between ticket in Jira, and email notice. The ticket show a severity level of 4 for example and the priority level will show urgent (it sho...
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Hello Team, I am looking to automate ticket assignment in JIRA with below conditions. When ever the ticket status is changed and based on certain conditions , it is required to be assigned to diffe...
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A user is unable to update a request or add a comment to a request without refreshing the page afterwards. When an update is added to a request the user clicks "Save" to try adding the comment/update...
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Hi All, can you please help me out with related to Dashboard if want to download it into PDF format how to do it what are the steps for it and does it require additional steps for it
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Our emailing system on Microsoft cloud exchange server and turning off Basic authentication. How can I setup Modern authentication for Jira Service Management ?
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Hello! I want to know what's the best way to add a permanent CC to our project. The client we're working for needs to collect the issues they send us via email and they need them to have them collect...
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If I remove an Enhancement workflow to a scheme, will it remove all the tickets & SLAs associated with it? One user requested to update the Enhancement & Informational workflow but it is bein...
509 views 1 0 Deleted user June 23, 2021 -
Dear all, We are actually evaluating opsgenie and we face to a question related to Incident and Responder alert. We notice that when an incident is created from incident rules, it does different th...
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Hi team, We have existing wiki pages and is there anyway to connect confluence database to wiki pages.
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We have multiple customer facing JSM projects, each of which has its own Portal used by the customer to view and respond to issues they have raised. Only the Support team have licenses for JSM. We t...
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In JSD widget if you want open a Table of content and options (pic 2), you have to make query in search (pic 1). Is it possible to somehow make the form open by clicking on the widget button only?
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Hi, Iv'e added some pictures to my Confluence page, and the picture is not displayed through Refined? What can be the reason and how can it be resolved? Thanks!
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Hi All, I'm tring to create a automation rule to synchronize the ticket status from Parent to sub-ticket with condition if those sub-ticket linked as "Duplicate" or "Duplicate by". When...
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Hi, I want to know How to get an automatic response to customers when the ticket status is closed, resolved, done. Please refer to the attached screenshot .
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Hello, is it possible to report on when a issue was closed or when an assignee was was assigned to someone? Thanks!!
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We want to use service desk in related but different organizations in our company. These include customer service, IT helpdesk, and engineering teams. Tickets will be assigned and typically worked wi...
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I do not know how you are supposed to specify what object you are changing the attributes on. It makes no sense why it would give an attribute to set but no object to specify. Any thoughts? ...
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Hello everyone, I am trying to create alerts from AWS Lambda using python SDK. When I execute the script from my PC or AWS EC2, it works fine and takes ~10 seconds (business logic + fetching data ...
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Hi, Every time a ticket is submitted by email, it gets duplicated in our board. I've no rules configured. Any ideas?
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