Community resources
Community resources
Community resources
Jira Service Management
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can i duplicate a component in an automation rule
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I may be starting an assignment at a client that is using JIRA Service Desk. I do not know if they have plans to upgrade to JIRA Service Management. The client wants improvements in its cha...
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- jira-service-desk
- jira-service-management
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Is there a way to link existing boards that our development team use to a Jira Service Management board for customer issues? Or is there a way to create a new Service Management project against exist...
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Hello, I figure out the request type - customer is able to see it in portal but he is not able to receive mail notification. When I try the notification helper its saying that he does not have righ...
- Question
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Hi All I have a new project form in JSD. It has a number of custom fields. One of which is members. This is a list of users. I am then applying an automation to the ticket to create an object...
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I have created automation where when a ticket is created from the portal it clones to the Kanban Board but it's only copying the Summary and Description, all the other custom fields are not copied. I...
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Hi everyone! In a phased rollout starting on August 30, 2021, we will turn off Legacy automation for all new Jira Service Management sites. This change is part of our Automation Unification effort ...
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in help center portal, I just want to add one column like Org name, as of now we have Type, Reference, Summary, Statu,s Service project, Requester and I want I we have one more column where we can se...
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I have a project that has a limit on who can create tickets in it or see the project in the Help Center. This is accomplished under Project Settings > Users and Roles > Service Desk Customers. ...
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Hi team, I have 1 project with 2 boards. One of the boards is strictly for our internal team to use for "Internal Projects" and the other is opened to the public for clients to cut an issue to us. T...
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I am using Kapacitor to generate alerts based on thresholds. Usually Kapacitor will call the API to close an alert when the threshold is no longer breached, alerts are closed by the {{alias}} f...
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Currently, the Resolution for Closed issues is only mentioned in the notification message when the issue transitions to Closed. Can the Resolution field be displayed next to the status? If so, how c...
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When a customer clicks "View Request" in an email it opens a webpage requesting a login/account creation. How can I change the settings so the customer does not have to create an account? &nbs...
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In Automation, how can I check to see if a Proforma form is attached?
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Hi, In my Service Management project, I've entered an email address to the email requests so that when someone emails to that address, Service Management will create an issue. Once an issue is creat...
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Hello, In my project, I have only access to legacy automation. I really need to have the "Automation". Do you have any idea why i don't see new "Automation"? I have another jira instance wh...
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This is the portal where the clients create the issues. I need to try to change it, only the phrase "Con qué podemos ayudarte?"
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Is there a way we can sync Service management tickets with Project tickets so when a ticket gets cloned from Service desk to project and a assignee or a reporter comment on a ticket it shows up at bo...
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Good Morning, I wanted to verify that this capability exists. What I'm trying to do is adjust the configuration of a Request type so that if someone opens a specific request type, it ge...
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I simply need a custom field to be available in the "Customer request form" section. This custom field has no context. When I add this field to a screen it persistently goes in the "Context fi...
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Hi! I work for a medium-sized company (400-500 employees). We have an internal helpdesk I've set up using JSM. I've added 'all' employees as 'customers' to the JSM project with the hopes that it woul...
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Hello, I have not been able to select customers for quite some time now. If I click on "View Profile" in Customers I always get the following message: (Translation: You have en...
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Hello Team. Just to know if it is possible, when a ticket is solved 7 days ago, can we create a rule by sending an email to the customer asking him to respond with YES or No, if the ticket can be c...
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...ff" 2. Actor = Automation for Jira In the Trigger: 1. Webhook - is the actual webhook for my company Slack 2. User = @UR3ABR3PF (i am testing with my own user before sending to a public...
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Hello everyone, I'm trying to setup an automation so when a reporter answers to a resolved issue, the automation can put the issue back to a "waiting for support" status. ```Destination status coul...
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| June 20, 2025 12:16 PM PDT | ||
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