Community resources
Community resources
Community resources
Jira Service Management
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Hi Jira Support, We have an issue and we need some clarifications: Currently we are using jira as our ticketing management system. And users are authenticating through their active directory ids. ...
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Hi all 👋, we're currently migrating our Jira Service Management Server to Cloud. I'm looking for a clean and easy solution for the user migration. I mean, without migration all my users (300+) into...
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I'm implementing a pre-boarding flow using JSM. In the flow the automation creates a lot of sub-tasks and appoints them to different functions in the organization. Today the head of HR came...
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Dear all, I'm checking on the report section on JSM and noticed all bundle report is shown as summary data, SLA and etc. However, if I want to show all the data in the report to show what is...
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Dear all, Now we're starting to use JSM and we already assigned the service agent to receive the ticket and update. However, if I want to enforce every service agent need to use the MFA.&nbs...
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Hi , I have ask about Jira aautomation rule based date? I want create automation by issue created time . So ı have already algorithm about this automation . My algorithm is ; When Issue Cre...
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How to assign issue to a group or assignee and send an email notification when ticket is created ?
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Customers are not receiving an email invitation when I add them as a customer. Notes: The "Customer Invited" email notification IS turned on. All other notifications are sent successfully.
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Hi We are offering support in multiple languages. I am trying to build up multiple queues based on language. For instance for our anonomous users it would be nice to build queues based on request la...
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When the ticket is updated, a notification email is automatically sent and the email contains the follow common message: To reply, click on below link and add comments to the ticket. 返信は下記リンクからチケット...
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Hi there, I was wondering if you can display a field based on the value in a list. We have a request to allow email attachment sending, all attachments are blocked due to content. On an exception ...
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Hi there, I am adding some fields to be used in some forms, these fields are populated from every location within our buildings. We have multiple buildings across multiple floors and within th...
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Hi There, I have an automation rule where the last part is to send a EMAIL to SMS. My SMS provider asked me to whitelist the "from address" (from Jira automation) for this to work. I cannot find ou...
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Hi There hoping someone can help us out. We have written an automation rule in JIRA SM that will send an email to a person after a Priority A ticket is open for 15 mins but I want to m...
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Hi there, In our workflow we have some specific information that needs to be collected when a ticket is submitted. For example we move people around all the time based on projects, team sizes and t...
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Hi there, I am looking at JSM now as a potentially new ITSM solution and have an initial question about ticket routing. Currently in our system if a ticket comes in from the portal or via email dep...
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Hi all, When I go to the CDR Portal I can see that we submitted our report and we have had no response for further information. However I would like to download a copy of the report for our records,...
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- jira-service-management
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Hello Team Do internal communications within the ticket where "@username" is used ...generate a email or just an alert within Jira Service Management.
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It was upgraded from version 7.0.2 to 8.19.0 and now I can't create incidents. Send date format error. Please help m
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El objetivo es vincular una pantalla para el agente y otra para el usuario que acceda mediante el portal a una misma solicitud o requerimiento y que no haya conflicto con los campos obligatorios.
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is basic authentication for the support email channel stopped working in Jira Service Management, one of my client's channels is not generating emails which are being configured as a basic Microsoft ...
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Hi all, I want to make the field of feedback mandatory in the customer satisfaction survey when the user set a low response rate. I have some users that only click that they have a bad services but...
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Hi there, I have to ask very stupidly, but I hope you can help me. I would like to define a workflow in JIRA Service Management for hiring new employees. A ticket is created here at the top (comes ...
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Hey, I have explored possibilities with Zapier for this but zapier JIRA Cloud triggers are very limited for this action. Is there any other way how to achieve this without custom coding (Sla...
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Could anybody point me in the right direction for best practice on HOW to do this in Jira Service Desk. We currently use a Workflow containing "Escalated" as a stage. WHEN A Level 2 support agent w...
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