Categorías de Incidentes
Heydi Menéndez
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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Hello @Heydi Menéndez,
Thank you for reaching out to the Atlassian Community!
On JSM, the ITSM categories are based on request types.
With this said, if the request type is empty, it won’t be visible in the category.
Please, check the other 12 incidents and select a request type.
To prevent this from happening, when creating the ticket, select directly the request type instead of the issue type.
If you create a request using an issue type, rather than a request type, your requests won’t have access to the all the features of these categories. Request types are sorted into their relevant ITSM category while issue types are sorted into ‘Queues’. Learn more about the difference between issue types and request types.
Kind regards,
Angélica
Heydi Menéndez
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
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