Setting multi user custom field in automation rule on create issue action

[Kai Becker]

Hi there,

I'm currently trying to create an automation rule, that gets triggered via a webhook.

The webhook data is then parsed and provides the needed information to create an issue via the create issue automation. My problem is, that I'm not able to update a custom multi user picker field. Is there a valid smart value syntax to do this, or do I need to set it via the advanced option?

Kind regards,

Kai

[Joseph Chung Yin · Accepted solution]

@Kai Becker -

Take a look at this page - https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/ 

Here is another similar question asked in the community previously - https://community.atlassian.com/t5/Jira-Service-Management/Automation-for-Jira-JSON-Update-People-Custom-Field/qaq-p/1333151

Hope this gives some ideas.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Kai Becker]

Hi @Joseph Chung Yin ,

thanks for your answer. Not quite what I was looking for, as I'm not using cloud, but the json structure seems to be the same. 

I hoped that it would be enough to use smart values, but advanced field editing is also ok.

Kind regards,
Kai