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Setting multi user custom field in automation rule on create issue action

Kai Becker
Community Champion
January 3, 2022

Hi there,

I'm currently trying to create an automation rule, that gets triggered via a webhook.

The webhook data is then parsed and provides the needed information to create an issue via the create issue automation. My problem is, that I'm not able to update a custom multi user picker field. Is there a valid smart value syntax to do this, or do I need to set it via the advanced option?

Kind regards,

Kai

1 answer

1 accepted

4 votes
Answer accepted
Joseph Chung Yin
Community Champion
January 3, 2022

@Kai Becker -

Take a look at this page - https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/ 

Here is another similar question asked in the community previously - https://community.atlassian.com/t5/Jira-Service-Management/Automation-for-Jira-JSON-Update-People-Custom-Field/qaq-p/1333151

Hope this gives some ideas.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Kai Becker
Community Champion
January 4, 2022

Hi @Joseph Chung Yin ,

thanks for your answer. Not quite what I was looking for, as I'm not using cloud, but the json structure seems to be the same. 

I hoped that it would be enough to use smart values, but advanced field editing is also ok.

Kind regards,
Kai

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