Community resources
Community resources
Community resources
Jira Service Management
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I would like to add a field when I am creating a project. There is a place to add the name of the project and the key but I would like to add a few other pieces of searchable or categorical informati...
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How can a checklist be added automatically due to a specific label?
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Hello I'm looking for some help and advice. I am currently configuring an automation to send an email to a line manager when HR submits a request for a new employee. The automation rule work...
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Scenario: Service desk with 3 agents (IT, Office Manager & HR). The Portal has 3 Portal groups setup to match the agents, with relevant request types inside each. The HR requests are confidential...
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Jira Service Management 4.5.10 On the customer portal I would like to display a field presenting a list of services. When the customer chooses a service, then it must be possible on another sub-fie...
412 views 0 1 Deleted user November 26, 2021 -
Hello, I've been tasks with setting up some automation in order to pull certain information from Jira Service Desk tickets when raised as a Change Request issuetype and place the information into a ...
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I've purchased two JIRA licenses, not knowing which license did I need to migrate my JIRA instance. The Service Management license tells me that I'm unable to proceed due to license mismatch. Please...
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How can I close an issue using V3 rest api? I need to update status(Resolved), resolution code and comments. Please help me with complete payload structure.
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Where in the tool can you configure the alerts sent from JSM into Ops Genie so the information is more relevant to your specific instance. (I want to change the description from Incident raised to wh...
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I have enabled the change management feature. When creating a new change I can set Planned Start and Planned End date. Setting this date does not allow me to set a timezone for the time/date. As a re...
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In our organization, we use get high severity tickets when some thing went wrong, during that time we have implemented emails/SMS but those features are much enough, so we are looking to give a call ...
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Good afternoon! Can you please tell me how in Jira Service Management you can configure the visibility of comments for a task? Jira Service Management in our company is used by the IT department to ...
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Anyone having similar issues? If i want to filter tickets by date range from say 19Nov2021 to 25Nov2021 the result would only show 19nov to 24nov, it would not show results for 25nov. it seems lik...
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How can 35 subscriptions be completed? 50 is too much for us.
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I want to create a Customer Portal that let the user book themselves on training.
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I want to implement the portal only for external clients, what is the best practice to do this?
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Liebe Community, ich bin Systemadmin in einem Unternehmen und möchte ein Ticketsystem für meine 300 Mitarbeiter*innen aufbauen. Aktuell scheitere ich daran den besten Weg für meine Anforderungen zu ...
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Hi everyone, our support team is working with Jira Service Desk and our Development Team with Jira Software. The bug issues are dublikated from Jira Service desk to Jira Software (we also have...
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My company is looking for a software service management customer support product. We use Jira on the development side, but want a solution where our customers can report any issues they have with the...
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We have a script that is run when an Issue created. This takes the Organization value and updates a number of other fields, mainly Insight files to pull through more details about the organization. ...
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Hello, Can anyone give me any pointers on how to create rules that chase tickets? So I have setup a rule to run each evening at 9pm. Its looking for tickets that have sat in a particular st...
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Hello ! I would like my tickets be assigned automatically to a specific user (or to the project Manager). Thank you !
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- jira-service-desk
- jira-service-management
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Hello, is there a way of importing objects to JSM Insight Cloud with Rest API? Is there any documentation? I could not find any. THank you and best regards Kamoliddin
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Hello we have recently integrated Insight into our JSM and use it to link our customers to tickets. The strange thing is that I can't select all 58 objects from one object type. For some of them it ...
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The problem is that we have multiple agents pulling issues from the same queue. When 2 users open an issue at roughly the same time and assign it to themselves (without refreshing the issue page afte...
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