Community resources
Community resources
Jira Service Management
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Hello new JSM user, we have created a project in which we have defined request types. we would like to have a field to add copy emails, when the ticket is created, the copied clients (external to t...
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Dear Team, Our Jira tickets are not asking any comment box while closing the tickets.
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Hi all, I set up my notification e-mail in service management to include approval buttons. Now, when I clilck the buttons in the e-mail I get the following error: The actual url: https:/...
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Good Day, I am trying to find a way to use scriptrunner for Jira Server to set the assignee of a scriptrunner built in script for creating a sub-task to the reporter of the parent issue. Som...
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Hi Community, I would like to know if there is a custom SMTP setup to relay all my jira outgoing mails so that they get signed with our SPF. Dmarc and DKIM records associated with my company? We ha...
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We have 3 small teams and we would like to have all members of every team to be on call during the working hours for 1 week every 3 weeks. So team 1 is on call this week during working hours, team 2 ...
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- opsgenie
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How is it possible to implement a system (and what system) where our customer support team members could find a relevant answer? Today, they use an excel document to manually find the pre-writt...
322 views 2 0 Deleted user October 7, 2021 -
Create a requirement and try to save.
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Hi, our technical department uses Jira Service Desk and its Customer Portal to track issues. There is no confluence or other knowledge base connected. On the costumer portal, there is a search bar....
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Hi Atlassian Community, We have a distribution list to send an email request to JIRA, however when a specific user send an email request it is not being created as an issue. However...
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Hi I have a Jira project, which I should restrict the Browse Project permission. So I granted this permission to Current assignee and reporter so they can view their issues only. (not all is...
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O'Zapft is! - Do you like beer? AI Insights for Beer Jira Service Management Apptoberfest Demo is ready for your drinking pleasure. Have a taste and let us know how you like it!
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I have a legacy automation thats been working for 2 years. now has stopped working If Issue matches (ReporterDomain = domain1.com OR ReporterDomain = domain2.com OR ReporterDomain = domain3.com) AN...
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If a customer is viewing a Confluence article from the JSM portal and clicks on a link something like the 'edit' button on an attached PDF file... They get redirected to an Atlassian Confluence ...
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I am trying to figure out what is the release version of Opsgenie cloud service that is current running and if there is also a roadmap for future releases that we customers can look at. The ...
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Hi all, I am trying to include an "If" block in my automation to check whether a custom field (Text Field (single line)) starts with any of those strings: Advanced compare condition {{issue.custom...
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I am trying to find tickets with in the description the text ZOA-Manager or ZOA-manager or zoa manager. I made a JQL filter description ~"ZOA-Manager". The filter match on all tickets with the words ...
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Hi, is there a way to specify data format types when importing data to Excel using the JIRA plugin? For example, JIRA shows Time to Resolve as a number 2:14 but Excel displays the infor...
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We have two teams in Opsgenie, each set up its own CloudWatch integration. Then we subscribe the two integration API endpoints to our SNS topic to which our CloudWatch alarm publishes. When the alar...
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How can I retrieve Sharepoint lists to populate a custom dropdown field?
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Hi all, I've just opened our Jira Service Management account. I'm the Org Admin and I want to setup our 365 SMTP settings but when I view "Global Settings > Outgoing Mail" I only have the option ...
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We are trying to figure out now is having one of our Customers who is able to see all the tickets assigned under this Service Desk Project. I added him to the organization but see that anyone submit...
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Suppose we have 2 projects : Project_A & Project_B We would like to have customers that have been added by Service Mgt Team to be able to see Project_A and customers that have been added by send...
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Hi, i have OpsGenie Edge Connector to ack in zabbix, when acked in OpsGenie. I have configured OpsGenie to also close in Zabbix, if i press the close button. I can't really find documentation on h...
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Hi, Is it possible to have CI baselines when using the Insight feature in JSM? Moreover, does JSM Insight support detecting and indicating, i.e. report-based, deviations from the set referenc...
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