We're moving! The community forums are migrating to a new platform on September 22. Learn more
×Community resources
Community resources
Community resources
Jira Service Management
-
I am testing out the new Jira Forms option that has recently been rolled out. I was wondering if there is a way to make the fields within the form dynamic? I see the option to make them requir...
-
Dear Jira Service, I accidently made a ticket to be closed by mistake. I have been struggling to find out how to make it open again so I can update it by following the right process. &nbs...
-
Hi all, We are looking for a plug-in that will enable us the capability to clock in and clock out per Jira issue. The main goal is to have a monthly report for each employee and the time he/she spe...
-
Hello Team, We have a few queries related to the Jira time stamp. Please help us with the below.. We would like to change the jira time stamp to 24 hours format instead of seeing AM/PM. Also we w...
-
Hi, Jira Service Desk sends mail to Approvers without Approval Buttons. "Approval Required" is activated and Approval Buttons are added in the content. When I test it with "Send me a test ma...
-
ććć©ć¼ć ćę©č½ćä½æēØććčØå®ććććć¼ćæć« ćć„ć¼ć§ćć©ć¼ć ćč”Øē¤ŗććéøęćć¦ ćć¼ćæć«ēµē±ć§ćć©ć¼ć ćå „åćéäæ”ć§ććććć«ćć¦ććć¾ćććå¤ę“屄ę“ć®čØé²ćć§ććŖććę¤čØćć¦ććć¾ćć ā»åŗē¤ē®”ēč ćØåŗē¤å©ēØč ććććåŗē¤å©ēØč ććć©ć¼ć ć«čØå „ļ¼éäæ”ćåŗē¤ē®”ēč ććććē¢ŗčŖćć¦ä¾é ¼åƾåæćč”ććØććå½¹å²ć§ćć å ·ä½ēć«ćÆćµć¼ćę§ēÆć®ē³č«ćć©ć¼ć ćØćć¦ē³č«ćććć®ć§ććć ...
-
Hi, We have an issue type in our Jira configuration that doesn't export two specific custom fields that are definitely chosen by Customers when they are first submitted. This issue type is ...
-
Please want to learn more about direction to edit format and to creating Continuous integration and Continuous delivery with Jira service management Cloud, really need help and support to participate...
-
I want to create a schedule issue and to select the correct service unit we create following: 1. you choose the supportlevel. 2. you choose the faculty 3. you choose the service unit. The...
-
Hi, tell me pls, does anyone have experience in integrating JSM and amoCRM? Is it possible?
-
Hi, I need execute a full re-index in my Jira instance to try resolve a problem, do I need to realize a backup before of full re-index? If yes, what I need make a backup? About the problem if someon...
-
I have a number of automation rules to handle newly created tickets/issues. Are they running in any priority way, do they have rankings (like MS Outlook incoming email rules)? A couple more sub-que...
-
I would say it is not possible within Opsgenie but maybe I'm wrong. Is there a way to set the integration to only create the alert IF another integration is not alerting? Eg.: I have services...
- Question
- alert
- dependency
- opsgenie
-
I have built one of the new JSM Forms and successfully added it below a request type on the JSM portal. I can see the form in preview and on the live portal, and when I submit test tickets every...
-
Hi , We are using jira tool since few months and we very frequently get this error, where the automation rule fails i which we have mentioned the condition as when the monitor status is "UP" the tic...
-
I want to download to excel all the issues including all the fields and custom fields the same way I do it in a Jira Software project but I do not have that option in Jira Service Management.
-
I'm new to insight and I'm trying to figure out the best way to set up my objects. I have branches and cost centers. A branch can have multiple cost centers but a cost center can only have one branch...
-
How can I see all of the customers added to my list? Currently, I can only see 5 pages worth and each page only has 50 customers. there are no paging options to show more per page and when I get to p...
-
Is there a way I can create a dynamic filter that pulls up all requests ever submitted per customer?
Hello, I am looking to create a filter that will pull up all requests ever created per customer. When I go to my customer list, I see a hyperlink that takes me to the search page with an encoded str...
-
Does anyone know if there is a way to calculate the MTTR and other calculations directly by Jira, we use Scriptrunner and I'm new to this platform. Any help would be appreciated.
-
As I said I have been unable to add attachments to a form in ITSM. I have tried making sure that all the issue types have the attachment available but still no luck in finding it in the list of...
-
The opsgenie integration docs ( https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-sumo-logic/ ) are woefully out of date with the sumologic ones (https://help.sumologic.com/Manage/C...
-
I want to link the input data on the confluence page to the issue of jira software. Is there any best add-on tool or software?
-
I have created Company managed project. I want to give access permission to portal groups department wisely. It mean HR department wants to access HR-SL Portal group. Accounts team wants to access A...
-
hello Guys, I'm having a problem because my message doesn't make it to my queue of project. the status that i received is "rejeted". somebody know how to resolve this problem ?
- Question
- opsgenie
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 6 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |