Community resources
Community resources
Community resources
Jira Service Management
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I'd like to differentiate bugs that are created via Proforma from other sources (e.g. Jira Ui, API). I'd hope to link one of the Proforma answers to the "components" or "labels",...
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I am trying to add ability to have tickets come in via email. In the docs it says go to project settings and select "Email Request" however I dont see that option - and I am an administrator thank...
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Anyone using the filter for issue scope to narrow down the selection of objects returned in an Insight field using a hidden field on the request form? I have tried both with a single line text field ...
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How to add a text besides a field in portal. ? The purpose would be explaining the selection for the customer
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Hi there, I am hoping to do something like this: {{ from_address.substringBetween(".","@") }} But then take that output and capitalize it using toUpperCase(). I tried a few different ways but...
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We have a service desk where users can request product features, but we have no way of exposing service desk issues to anyone outside the members of the team. I was hoping it would be possible...
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Opsgenie is an advanced incident management platform that guarantees that your company's incidents are identified and resolved in the shortest possible time. Alerts are categorized, prioritized and e...
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- opsgenie
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I have a little question about the Jira Cloud login page: Our users access the environment through their network logins which come directly from AD Microsoft. To avoid further confusion, we would li...
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For some reason, I have been unable to add/delete a new customer to the existing list of Organizations. Unable to add/delete a new Organization. This has crippled my support portal as there is n...
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Hello, im finding out that its very messy to share attachments with the customer in JSM. I found this suggestion: Allow Attachments to be included as an actual Email Attachment JSDCLOUD-3371&nb...
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Often, Support users need to create tickets on behalf of users. Is there any way to send the user a link to a screen where they could learn how to create the exact same ticket (with field valu...
382 views 1 0 Deleted user December 3, 2021 -
Hello! I wonder if it is possible to revoke access to Confluence for JSM agents? I tried to do this by managing users, but this way access to JSM also disappears. We don't want to use Knowledge Base.
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I want to add issue types mapping under Xray settings in one of our project ..can you please help on it
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Hello, is there an automation or a rule that can be triggered when you open an issue? I would like to set up one that changes the status when you open the issue. Best regards, Katsiaryna
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Hi We Integrated dynatrace problem notification automation as per documentation initially it works after 2 days get an error. Error response HTTP body: {"error":...
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It was working fine till last week, i have outlook calendar configured with tempo timesheets. However suddenly, none of my meetings in outlook are showing up in tempo timesheet and i have to add them...
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Hi, I tried to subscribe the "Standard" program after the trial. But when I put all the charging info, it shows 'denied' message on the last step. I am in Korea now and the credit card doesn...
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I would like to view customer inquiry data by type before 2021 using the Jira service statistics function.
- Question
- jira-service-desk
- jira-service-management
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Just wondering if there is a way we can disable the banner to update incidents on our JSM. We work in education and class device damages as incidents but they do not need to be linked through ...
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I am testing external imports and have run into a problem with referencing object types. I have tested the JSON for external imports without referencing object types, and had no problem. For that I u...
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...sername', password='password', cloud='True' I've been trying to use this URL, but have gotten no results: https://penadefillo.atlassian.net/rest/servicedeskapi/servicedesk/{}/requesttype P...
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Hello .. in our team we have a need and we would like to know if it is possible to do it with Jira .. and how We handle a large volume of incidents with one of our allies, which are reported in a Ji...
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Hi, JSM users! Today we're highlighting one of our amazing Community Leaders, @Gaurav! Read on to hear his favorite JSM features, how he uses asset management and CMDB features in JSM, and his love...
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Would it be possible to get updated documentation to reflect the newer methods used by Zabbix to send alerts to Opsgenie and the required steps to make Opsgenie work together with newer versions of Z...
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I have tried to access https://api.tempo.io/core/3/account-links/{{issue.Account.id}} but it returns 404 error all the time. Anybody knows sth about it? Thank you!
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Atlassian Community Events
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| 23 | |
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| 2 hours ago | ||
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |