Community resources
Community resources
Community resources
Jira Service Management
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Dear community, I am trying to follow the help pages but NONE of the articles apply. I try to change the default issue types but they do not appear in my project. I try to assign Issue type sc...
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Hello, 1. Can I do categorization of emails that I receive on service desk?. If yes, how? 2. What all I can do on your platform if I want to use it as a primary email support for customer service? ...
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From the task, we send the client a picture with the text, and the client receives only the text. What could be the reason?
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Hi, I just noticed the following warning message in the log whenever I access this issue. I have no idea where this could come from...any idea's anyone? 2021-09-14 08:53:27,343+0200 http-nio...
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Hi Team, I am working on scriptrunner on JSM data center. I am looking for a Scriptrunner script to validate difference between start and end time is not more than 3 months Please advise. ...
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We have recently run a test migration of our Jira and Confluence services to the cloud but in Jira we now see the name former user against any old comments that people had made. New comments are fine...
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En la sección de automatizaciones en Jira Service Management al seleccionar un "Nueva acción" porterior "Realizar transición de incidencia" No permite deshabilitar la notificación al correo...
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Our team gets emails each time an issue is created for our project. I have included a screenshot of what the email notifications look like. We use Urgency instead of Priority, so the email just says ...
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Hi everyone. I would like to know how I can disable the notification to the mail of the execution of a specific automation. In the specific case when I go from a Completed to Closed transition, sin...
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Is it possible to close bulk alerts via API in OpsGenie? These are alerts that have no issues in Jira. OpsGenie can close only 200 out of 200 alerts.
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Hi all, I'm trying to create the ability to reopen closed tasks. It seems I can't do this while the workflow is currently active. This workflow is currently attached to just one project. ...
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Hello - we're looking to add a few hundred organizations to a few of our projects, and I'm wondering if there's a way to create and/or add organizations in bulk rather than typing each organization m...
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I am uploading a csv file where the status field needs the status id to accept each issue without error. Is there a simple way to get a list of the built-in statuses with their assigned status ids? ...
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We need to allow some systems in a restricted subnet to access app.opsgenie.com , which resolves to more than one address, such as 104.192.142.6 , .7 , etc. Atlassian publishes a l...
- Question
- opsgenie
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The description field, on the screen that presents the details of the request opened by the customer, disappeared. The field was available and suddenly it disappeared. I'm looking for a way to confi...
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I am wondering if/how this can be built within the advanced compare condition using boolean. I am attempting to change the request type of new issues when the description contains "missing" and "arti...
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We are currently looking into JSM as a ticketing/knowledge base portal for external customers. An issue we are seeing is that customers need to create an account in order to view their tickets on JSM...
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We have tested both Proforma and Insight fields and have found them to not be 508 compliant. We are in a position where we may have to recreate a large number of forms because we are now findin...
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Hi all! I have a question concerning email handlers in JSM. I have created 2-3 email handlers which automatically create certain request types in a JSM project. However, the body of the email, seem...
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...se public Slack channels for their questions, when it comes to teams like HR, Legal, and Finance, it’s not uncommon for requests to deal with sensitive details that are best not shared publicly. F...
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- finance
- halp
- human-resources
- slack
- privacy
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Hello, I just wanted to triple-check that deleting a draft workflow only removes the draft. The published workflow will not be touched, correct? The warning seems to be clear but I need to be...
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Hey there! Anyone had this issue before? Custom time field in a Jira ticket is set to 20:00 or 8:00pm. When exported directly to Excel the times are reduced by 2hours. so instead of showing...
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Hi There are around 800 users with the Service Desk Customer role on our project. About 50 of those do not appear to be granted the Service Desk Customer - Portal Access security type. ...
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Hi Everyone, Is there a way to integrate google maps with Jira service management (Data Center) where users can select their location from the google map and submit the request?
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Hi, We would like to add all info of our customers deployment in Insight Asset Management. Then, when the customer creates JSD ticket, show the CMDB info related to this customer in the issue to th...
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