Is it possible to schedule service requests?

[John Paul Morris]

Hi,

We are currently evaluating Jira Service Management. In our current service desk software we are able to schedule service desk calls that need to be completed daily\monthly.

An example is a call is logged every day for the daily logs reviews to be completed.

This is then picked up by an engineer and closed off when completed. This gives us a good audit trail for any audits we need to complete.

Is it possible to schedule services requests like this in Jira?

Thanks.

[John Paul Morris · Accepted solution]

Sorry, I just saw this is possible via the automation tab.