Community resources
Community resources
Community resources
Jira Service Management
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As per the title, we have one user face the issue when updating one of the columns in the table grid editor, system will randomly miss out on one or two lines. Is that any similar cases that happen b...
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Hello, We are migrating to Outlook365 and I need to switch over all of my Service Desk Projects. I've set up the OAuth 2.0 Integration and the tests succeed, but when I go to a JSD Project and switc...
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Is there a way to quickly sort based on a column value? I see that you can quickly sort either descending or ascending alphabetically but that seems to be it. My use case is that I would ...
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We had to migrate our domain and it changed our IP on Sept 12-13 and it impacted receiving all emails for a short period of time. While that issue has been resolved, we are still not able to re...
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1. The migration tool does not migrate Jira Service Management projects. Is there another way? 2. The portal does not match the Server edition. Is there a way to make it look the same?
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Hi, Since there is no way to clone a project. I created a new project B sharing the settings of project A. I trashed project A and saw a message saying that the project will be permanently deleted ...
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Hello, I'm trying to understand People are added/removed to/from a project and how they are assigned to groups. I've got a service project where some have been added via Project settings>...
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Hello, I'm trying to create an automation that creates a sub-task that essentially mirrors the parent task being created. I was able to replicate all fields except attachments as...
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We currently have below system Priority. Can we hid Blocked from the list and we wanted to hide it for 1 Project only? Critical High Low Blocked
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There was an update to Service Management to fix the 3 result limit here https://confluence.atlassian.com/servicemanagement/jira-service-desk-4-2-x-release-notes-967877779.html But it seems tha...
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I've created a Validators in my workflow as follows. Custom Field 1 and Custom Field 2 is required before approving the request but it's not working. We decided that Custom Field 1 & Custo...
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I have attached a picture of the customizations I am hoping to do. This screenshot was taken from the home page of the portal This screen shot was taken from the admin portal (pro...
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We need to be able to archive components when they are "retired", but we still need to be able to track those tickets by component. I found 2 okay solutions, but would like to have a better one...
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We are working on setting up a new SLA for Issue Triage. This wasn't formally in place previously so creating a new SLA in the Project. The SLA is created as: With the SLA created, it is getti...
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As of this moment I've been trying to get attachment to become mandatory for an specific set of screens, but, this is not possible as of now. Is there a way using scriptrunner like on Jira Server? Or...
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Hi, Is there a way of organising tickets inside a queue? for example if I want to have first all type A tickets listed and then type B ones, not all of them mix cause they kind of come from ...
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Hello Community, I'd like to hide all of those request forms underneath the portal groups (marked in red), but sadly I didn't find a way to do so. Is there even a way? Best Regards
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Hi all, I'm using Insight to start to build an IT CMDB, which needs to includes a hierarchy of location data: Campus - Building - Location These fields are on the customer portal and I want these f...
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Is there a way/API to find the last login timestamp of users who haven't logged into Jira in the last 90 days without querying the database.
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So I'm quite new to Jira as my new company uses it and its the first time I have come across this platform. Is there anyway of having visible notes on a ticket in the que view without having...
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When trying to install the Insight Asset Management Map on our Jira Service Cloud we continually get this message - "https://marketplace.atlassian.com/download/apps/1212137/version/800701150 cannot b...
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I just started using Jira a few months ago. When email notifications are sent out to our Gmail accounts, any updates sent are associated with a specific user. This has caused confusion and that user ...
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There is an option for due, but there empty is not showing.
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I can able to pin Due date, labels, Request Type, etc. But there is no option related to Resolution.
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In basis of what resolution has been set? How can I manually change the resolution of any issue?
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