Community resources
Community resources
Community resources
Jira Service Management
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...his information is visible on the user's public profile page, but not through the user management list which is where the user API is getting information from. Can anyone guide me with this? Thanks!
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Hello, I have a requirements to achieve the SLA below Priority 1 First response > 4hrs Subsequent updates should be every 8hrs. How can I achieve this on my Incident request where...
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I want to setup automate reminder in Jira Service Desk to remind customers for waiting customer ticket more than 2 weeks. Regards, Michael
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Hi, Is there any way in the cloud to automatically add people to AD groups? I found a plugin but is only available for DataCenter/Server. Thanks
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Hello, I have acquired admin access to a demo project in the Jira Service Management and have been working on modifying the project meeting the desired requirements. I am struck at a point to ...
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So my company and I are exploring our options for implementing a IT service desk to help with the typics employee related questions (Software requests, bugs happening, need hardware, etc..). Our curr...
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Hello, I am implementing a new service desk and I have two problem at the moment. 1. How can I make that the customer can modify the severity of the ticket that he/she submitted after the tick...
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I am trying to connect to Microsoft teams with a new account, and I continually receive an error 1T2MPZH when trying to connect my admin account.
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If you are like we are, you have regular maintenance windows for patching, etc at the same time every month. There is no way to clone scheduled maintenance alert suppression policies in Opsgeni...
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Good afternoon, Where in jira do I find the information for fields mapped to SLA Met metrics met? The fields would be: MTTD MTTA MTTR
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I'm trying to test the configuration of my Insight Discovery scanner with only 3 endpoints total: 2 servers and 1 laptop. The laptop has the agent installed, while the 2 servers are being connected t...
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We have a Jira Service Management project which we had some issued before and many Closed tickets have Resolution = Unresolved showing in the queue. To fix that, I created an automation rule to ...
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do two separate portals have to be created for the service desk and the jira board or can they be integrated?
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Hi, Hoping someone can assist with an issue I am having. I currently use automation for Jira to clone a service desk request, and we use an actor value to complete the clone. ...
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Dear community, Our use case: Client Support team acts as 1st line support. When it's needed it, they escalate issues to 2nd line support teams : Consulting Team, Infra Team, etc. And we have a 3rd...
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Hello A.C I recently set up another service desk for another team in my org. For service request issue type workflow, this team does not want to utilize the pending status. I have tri...
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I'm collecting ideas in Servicedesk that I want to create in Software in a specific project. What I can find now is, that you can only link the project, but it still has to be handled in both Servic...
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We are using an email listener in an inbox to create tickets in JSD cloud. When the ticket gets created ,the reporter is populated with the default reporter name we add during the set up of handler....
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I have multiple projects on Jira Cloud. In some of them I can restrict access to comments to certains roles. But not in some other projects and I cannot see how to enable that in these projects. A...
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Hi, We're trying to fill in in an Insight custom field, based on an outbound reference of an object selected in another Insight custom field. We have two object types AB...
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Is it possible to set up custom outgoing mail in Jira Service Management? when i go to outgoing mail in settings, its just shows blank
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I need to be able to create an automation rule that sends an email to a mailbox 26 weeks after closing a service request and was asking the community the best way to do this as the rule i created fai...
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So whenever I paste a link in the description box - the links get converted to an Inline link with the page name, now this becomes a problem when we want to share the same to any external teams for b...
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Hi Community We are using OpsGenie as our on-call tool, for distributing alerts from our monitoring systems to our on-call-personel. We don't send everything, as that would create quite a load on o...
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Hello, Is there a way I can pre-populate some additional customer information like Mobile Phone, Role, etc? I can add a customer on my Org but only Name and email can be entered automatically. Can I...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |