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Jira Service Management
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I need to create a ticket with an unregistered request, and I wanted to create it directly by email or at least add it to the existing ticket
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- jira-service-management
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In the typical scenario where an alert is routed to the person on-call according to a schedule, then escalates to a wider team if not acknowledged after some minutes, what happens if there is a gap i...
801 views 1 0 Deleted user March 17, 2022- Question
- opsgenie
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Hello, We are starting to use Service Management internally for our IT ticketing software and this is all under an "IT service management" project. We have been asked to extend the ticketing softwar...
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I can't find the stakeholder field configuration anymore. I want to add the field to one of our projects screen, so we can use the "update stakeholder" function. Where can I activate this feat...
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How to put date value in email automation (insight?) I cannot find information about it ( Data Center) In test mail it returns me {{ŠŃŠøŠ»Š¾Š¶ŠµŠ½ŠøŃ Šø ŠŠ.Š”ŃŠ¾Šŗ Š“ŠµŠ¹ŃŃŠ²ŠøŃ}} but not value Inform...
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Hello everyone, I would like to ask a question about charts from atlassian. I want to configure the time line of this chart. Default setting takes all the data from all times and what I want i...
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Hello Team, We are trying to generate the reports using AWS Quicksite by creating the JiraCloud data sets in Quicksite, We are not able to see the JSM custom fields in Quicksite after c...
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I am handling three different vendors in my process and they don't want to disclose their data with other vendor. So they were requested that do we have any that kind of controls which we can provide...
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I am trying to load a js to the approval page of customer portal in jira service desk using a plugin.. I have added below web-resource in atlassian.xml: <web-resource key="my-resources" name="myP...
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Within my automation's 'Comment on Issue' compose box, I tried @{{issue.reporter.displayName}} in an attempt to address the comment to the reporter by name. The copy I received of the comment as p...
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Hi all, When a customer replies per mail on a ticket, it includes this message. How do you deal with this? It feels like a burden to ask customers to ask to remove this everytime they r...
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Hi all, Currently, I have three projects which means three portals and they should be separated. Is there a way that customers from portal A don't see the other portals?
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Hi community, We are implementing more and more the knowledge base in our communication with our customers. I cannot find what I'm looking for but I'm pretty sure what I ask is pretty standard, the...
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Hi all, I added a custom mail called "support@<company>.com" However customers receive notifications from the mail "jira@<jirawebsite.atlassian.net>". Is it possible to chan...
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In the past, tickets in JSM were automatically routed to the one managing the component. It seems like the automatic routing based on components doesn't work anymorew since 1 or 2 weeks. Anyone an id...
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Starting this week (16 March 2022) we are rolling out an exciting new feature that will help welcome Internal Customers in your help centre. Just to recap for those at the back š, there are two ty...
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Hi Guys, I have a JSM request form with a custom field called Request Type & has multiple options, if the users select a specific option, a help text appears for field Request Type to redirect u...
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Having a issue where users are creating issues on website by clicking the "Create" button , rather than creating issue through portal. This is causing issues because users are selecting Issue ...
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Hi guys, We have multiple projects that are monitored by Monit, and when something goes wrong, Monit sends an API call to Opsgenie and we get alerted on Slack. Each project has a separate sl...
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I have a team that i would like to have added as an assignee to an issue or wrk order. Is this possible? Is there a way to have that team only see Issues that they are assigned to not everyones?
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Hi Guys, We have a request type called Suggestion & we would like users to be able to submit it as an anonymous users, is there a way to do it somehow ? If yes, please help with the inform...
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Hello, We would like to enable some of our non-agent users (jira-software-users for example) to execute certain transitions on issues that are in a service desk project. Is there any way to accompl...
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Hello, I have created a Mail Handler for a specific service project and configured it such: Bulk: accept CC Assignee: true CC Watchers: true Create Users: true Notify U...
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Hi, I've configured a particular ticket type to use the group picker via the workflow but I was wondering if there was any way to enable a list of the remaining approvers to show on the ticket. ...
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