Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, I am in the process of migrating my service desk to Jira and we have a feature in our current product that allows organisations to view all outstanding tickets for their company. Is the...
330 views 2 0 Deleted user October 24, 2021 -
Hi there! I need to be able to import the Change Management Worfflows as per the following link. Managing changes with your IT service project | Jira Service Management Data Center and Server 4.19 ...
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Hi Everyone, Simon here, one of the founders of ProForma and now part of the Atlassian team working on Forms in Jira. As we work to 🎉🎉launching Forms for Jira🎉🎉 we would love to see how y...
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Hello! I am looking to for a mechanism using either JSM automation or via an external application (i.e. ACE) to catch a work logged event for a specific project, look up or use a table of information...
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Hello The admin admin local (H2DB) user is not logged in (I get " Sorry, your username and password are incorrect - please try again." message) Any hints ?
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Hi, Whenever I try to Add Incident Timeline, I get error 40301. What should I change in the API Key's permission to allow Add Incident Timeline? Attached are the URL, Header, Body, Response...
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- opsgenie
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Hi Team, Link Issue option is unhide from the Customer Portal. Guide me how to enable the Link Issue option on the Jira Customer Portal. Regards. Vinod Rathod
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After the data migration, system created some unwanted email under the customers section. I can't find the delete button in view profile section as well. How can I removed?
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We have an automation that will transition an issue in Resolved status back to In Progress if a customer comments on the issue. That works great. However, we also allow customers to move their...
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I have a default incoming email that is associated with the email request type. I need to add a different incoming email address associate to a different request type. How do I configure ...
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I would like to automate location of a kids party based on answer in drop-down custom fields: Custom fields for 1 ITSM form: 1. What theme do you like in a birthday party? A. S...
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Hi, We would like to include links to view requests on our portal in our JSM task notification. However, we only want to provide this link to our internal organisational users, not to external...
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Hello, I want to use powershell to create an alert. I need powershell to run on a certain VM as I need it to run the backup server. Are we able to do this, and if so, how? I guess w...
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- opsgenie
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I have customers in Jira Service Desk I want to forward them a KB article as part of the ticket. When they click on the link I want them to use SSO to login to the portal and view the article. I con...
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I have migrated the data across from zendesk and status is closed but still sitting at the open support issues under JIRA Service desk support.
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Good afternoon community Can anyone help me with this case? I need to configure somehow that, when a certain email tries to open a ticket in Jira by email request, some fields are filled wi...
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Can anyone help on how to integrate Snipe-IT using RESTful API rather than 'Snipe-IT for Jira' app ?
I want to integrate Snipe-IT Asset Management with JSM (Cloud) using RESTful API without paying for 'Snipe-IT for Jira' Atlassian Marketplace App.
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Has anyone found a way to use this new field with queues? I see that I can add "Responders" as a column, but I can not search if it is empty or if the current user is in that field, etc. The u...
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Data Center: Have filter for Insight object and using OOB Insight widget it displays graphs correctly but when want to display total -- the count is wrong. It is decreased by one. I have ex...
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Need to copy a workflow from one instance to another
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Can we create a group of "Organizations" to be able to use in Reports and Automations? We are manually adding the Reporters to the rules at the moment?
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Hi there I've set up a rule for an issue to be created in the backlog of a project if a request has been approved from Jira service management, it works. I want to link the issue created in t...
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Hi I am using the insight post function" Set the value of an object attribute with a predefined value" to update the insight attribute "Status" with the value "Running" if no other issues are open f...
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Hi everyone, I need to be able to add virtual developers on specific dates as part of our recruitment process which impacts the delivery timeline. How can I add a virtual deve...
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Hello everyone, I am looking for a custom report where I could add columns and then export to an excel. The columns I am looking for are created date and time, resolution date and time, and I am not...
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