Community resources
Community resources
Community resources
Jira Service Management
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OpsGenie API for Alerts contain a isSeen: bool field for each alert. https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/ What does this field exactly mean and how is it s...
- Question
- opsgenie
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Hey All, We've been using Autotask for some time but only the service desk and timesheeting elements. We are looking to migrate timesheets to Xero/Workflow Max but also the Service desk ...
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Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...
- Article
- halp
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HI Team, We have attachment for Insight objects and that objects are shown in jira issues. for now we want Include attachment to the same insight custom field. Is that possible?
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Hi, I am new to Jira and taking small steps towards learning about it. I did a bulk migration of around 150 tickets from an existing Jira Service Management Project to a new one. Now, I want ...
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We have an ERP for internal purpose. We would like to ingrate it with Jira. Please let us know the possibility
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We have Jira Service Management Portal, which is used by external and internal customers (who are part of our company - same domain). Is there a way to track internal customers, I mean creating an in...
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Hi Everyone, In this video tutorial we showcase how you can build a Jira Service Desk using Forms. You will be able to build a full end to end Jira Service Desk with the help of pre-built Jira Templ...
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I'm trying to see how on my service desk login screen, how I can add a note, that if you cannot login, to contact the JIRA administrators, where it will bring up a screen for them to submit an email ...
- Question
- jira-service-desk
- jira-service-management
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Hello - I'm having trouble figuring out how to setup 2 new fields that are linked on a ticket. One is a Status and would be the Sub status that would be linked to the status. For example: If y...
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Looking for the latest product news for all things Operations and Incident Management from Atlassian? At Team '24 we announced a streamlined incident UI is now available in Jira Service Management Cl...
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How do I configure for multi-company or multi-locations assets management?
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if someone from @company1 emails support, I would like it to automatically assign to an organization company1
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When a ticket is raised either manually or as part of an email request, the organisation is not included even though the customers have been added to specific organization's
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I have removed the ITSM Sample project from our JIRA SM Cloud instance by trashing the project. However, in the Reporter field of issues of 2 other service project, the reporters of the ITSM Sample p...
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Hi All, I'm using insight to store contracts for my procurement team. I've made an automation that checks the 'review ticket creation date' stored in insight, and if it's today, create a review tic...
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Hi all, we have Team A, who's service A is always affected by incidents which occur on service B. Sometimes they have to be involved as they are part of the resolution process, sometimes they only n...
- Question
- opsgenie
- service
- subscription
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Hello Team, Is it possible to create a rule that deletes an existing form in a ticket when the value of a field changes (for example the status changes value); Thanks for help
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I did a big mistake, I deleted queues from our service project, is there any way to restore deleted queues ? arf :(
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Is there a way to send a jira teams discussion to an already existing jira ticket? I see you can create one from teams but not send to one.
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When service desk agents try to use the @mention functionality in a comment, the list of proposed users consists of only the reporter, assignee and other agents. I've checked the Browser Users permis...
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Involve your clients in the work process without any need to open Jira. For example, get customer feedback from Email or allow users to edit issues without leaving their inboxes. Do this through Jira...
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Hi Community! I have a JSM instance which comes with OpsGenie and a question about linking alerts with incidents: In OpsGenie you can link an alert with an existing JSM incident. In JSM you can ...
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We had a situation where an alert was acknowledged but forgotten (for various reasons). Would it be possible to request a re-acknowledge every X minutes/hours if some conditions are met (e.g. high p...
- Question
- opsgenie
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Hello, ist it possible that the Links, in our case Links to articles will be open in the same window (or tab). It seams that all links added will be open in blank windows. "Links [name|http:/...
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