Community resources
Community resources
Community resources
Jira Service Management
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Hi there, we are using JIRA Service Management Server hosted locally on our own infrastructure. Currently revamping our on-prem Servicedesk and the following requirement has been brought up: Based...
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Hi Guys, I wanted to migrate a very small Software Project with 50+ issues to another cloud instance, but this failed. Users and Groups are fine, but project data and attachements have an error. On...
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Jira service management We have an access form under Service requests where the user will pick their manager from the drop down list however we have noticed new starters within the company do not ha...
403 views 2 0 Deleted user November 12, 2021 -
Hello, We have recently added a new PM to our projects and as soon as I add her under "People" in any capacity (Admin, Service Desk Team) she also gets added as a customer in the project. So far I...
245 views 0 0 Deleted user November 12, 2021 -
I have recently bumped into an issue where I couldn't mention other users in the comment in one of the projects I built through Jira Service Management although everyone has access to Jira software. ...
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It said "Your request could not be created. Please check the fields have been correctly filled in." Previously was fine and I did check the workflow. There is no validation rule for creating...
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When a customer raises a request via portal, they will see the ticket details including the fields they filled out. When the agent changed any values of the field in the agent view, why is it that t...
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I noticed sometime JIRA did not create ticket but have received support email from customers. Any reason?
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Hi, I have created SLA's based off of a custom field (severity) to Tickets and based on Calendars. Currently, all of the SLA's I've created (3) show up for a ticket in the SLA view ...
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Hello, I have an issue where if a ticket is created by a Service Desk Team member on behalf of a Client, that Client is denied access to the ticket... Interestingly, added Requested...
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Our current users licensed with Jira Software cannot see Jira Service Management projects, therefore unable to create issues to JSM. According to the matrix on this link, all Jira so...
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Al momento de crear un ticket y agregar subtareas se requiere que al cierre de las subtareas independientemente de si tiene otros agentes responsables se le notifique solo al agente creador del ticke...
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Hi, I want to create a article in the issue view but I don't see all the templates who I have made in the Knowledge base Space. How can Ik make them visible?
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Hi everyone, we have multiple sprints running in a project. Now we want to set up an automation rule like 'if x then use active sprint y from Project A". But we can't differ between the multiple sp...
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Upon accessing the JIRA Service Management (Cloud) page, we are getting a Site Maintenance Page. However, there are no scheduled outages or downtime. URL: LimitlessCX.atlassian.net
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Hi all, As part of a complex project, we want to use both Proforma and Insight. Insight contains CMDB assets, which we want to expose to Proforma forms as Drop-Down choices. 1) As of today Insight...
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Hi all, I am looking for a filter to only show those tickets to a user/customer where he's part of an organization added to the ticket. Is this possible? A plugin would also be acceptable. Thanks,...
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Hi, We have several Jira admin groups in our instance. How to find to which Jira cloud group is the Insight admin role assigned? I also want to know what the default Jira admin groups on instance ...
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Hello, i have heard that for example with "WhatsApp Connector for Jira (Twilio)" it is possible for a user to open a new service management issue via whatsapp and receive comments and respond via w...
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Hello, we would like to know which marco is used on the screenshot below? Thank you in advance!
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Hi, I would like to know how can I remove the Canceled tickets from the customer portal when filtering by "Open requests". As a reporter, I manage the requests from my customer portal. The ...
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Hi, I need to remove access on a specific tool like Confluence for N number of users, how i can achieve that in a single GO?
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Is that possible to excluded those media logo when customers response or submit a request?
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I have a ticket that the assigne and approval could be set from a list of users. how to make the user in the approval field same as the assignee field? here is my screenshot for example...
1,677 views 5 0 Deleted user November 10, 2021 -
I am trying to set permissions for request participants to assigned issue only. Will need request participants to be able to work with issue but not be able see anything other than what maybe a...
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| 37 | |
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| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |