Community resources
Community resources
Community resources
Jira Service Management
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I have 8 servicedesk projects. 7 of those projects go directly to the raise a request page when you select them from the home page. one project shows a page with one confluence link and the button "...
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Hello Atlassian Community, Just a reference, my query is the total opposite of what was inquired in this article: https://community.atlassian.com/t5/Jira-Service-Management/Breached-SLA-Report/qa...
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Hi, we are planning to have an integration between Elastic Search and Jira Service Management so that it will automatically create the tickets. Please confirm the steps on how to find out the APIs th...
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Is Jira Service Management complied with the federal government CMMC standard? Thanks
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Hi everyone, I have setup separate workflows that have 2 step approval steps. One for service requests and another for change management. I would like to the do the following in each case: 1...
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I would like to co manage a client Jira Service Management environment. Is there a way that I can do that? This mean, I will be responsible for the billing and bill a client according to ...
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Hello, we were having an issue with the satisfaction survey not being sent by mail. After looking into it, we noticed that our issues with the status category "done" were not interpreted as resolved...
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Hi all Hope you well? I wonder if anyone in this amazing Atlassian community had worked on Jira integration with Salesforce/FinancialForce PSA with the Integration Hub Connector ... It has a very l...
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I want to set extended timeline up to 3 days (Like standard issues take 24h, if more than 24h than 48h and if more than 48h than 72h) in my SLAs. How do I do that? Also, is there a way to separately...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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An error has occurred with sending the test email: com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 451 5.7.3 STARTTLS is required to send mail [BMXPR01CA0015.INDPRD01.PR...
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Hallo liebe Community, ich möchte, dass unsere externen Dienstleister als Agenten in unserem JSM Support Team angelegt sind, damit sie direkt in Jira Vorgänge bearbeiten können. Wichtig ist dabei, d...
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Hi Team, We have integrated Opsgenie with JSM project and configured alerts & Incidents from Opsgenie to JSM and JSM to Opsgenie but after creating the issue in the JSM project, i am not getting...
- Question
- opsgenie
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Hi, I have a JSM project, let's call it parent, from which we clone issues into two different projects, design and production. Not all issues get cloned into both projects. In other words, some issu...
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Hi, I am able to create public dashboards no problem. Also, I've made sure that the filters that feed the dashboard are listed as public as well. However, when an external user accesses the link, t...
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En las colas hay campos por los que no se puede ordenar como "Request Type" Por otro lado hay campos como "Clave" que al pasar el mouse sobre el campo sirve para ordenar de forma ascendente o de...
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Language support is a great feature so we can translate the customer portal, request types, and notifications on a Service project. Although it seems that the Request language field is set based on...
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179.520271] cloud-init[3003]: fatal: [localhost]: FAILED! => {"changed": false, "dest": "/opt/atlassian/tmp/servicedesk.8.20.1.tar.gz", "elapsed": 0, "msg": "Request failed", "response": "HTTP Err...
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Hi!, how can i created a pending tickets report in Jira Service Management? I need generate a monthly report with an statistics of the pending tickets in the month. Thanks!
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Regarding the buttons "Share with customer" and "Add to issue only" I'd like to know how change the description text. Many thanks in advice.
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We have noticed this error intermittently when trying to view our polices and schedules. When this error does occur, would the alert process still work?
- Question
- opsgenie
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Good day- Can anyone advise on the following: We use JSM Cloud as a Help Desk with the service requests queue for external users. We created a custom number field, but want to remove the decimal a...
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Currently when we use 'Reply to Customer' field, only the current comment is sent to the user. When the ticket comments go back and forth a few times, the user does not see the history for the...
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Hi all, I would like to add filters/columns to the Customer portal. We have a number of customers who are responsible for different markets in their organisation and have a requirement to allow them...
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Hi, in both jira service desk and ops genie, we're struggling with the emails flow. for example, in service desk, if a tech is answering into a case, the user will receive the email. h...
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Hi there, we are using JIRA Service Management Server hosted locally on our own infrastructure. Currently revamping our on-prem Servicedesk and the following requirement has been brought up: Based...
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Atlassian Community Events
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| 37 | |
| 15 | |
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| 6 |
| Subject | Author | Posted |
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| 13 hours ago | ||
| 14 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |