Community resources
Community resources
Community resources
Jira Service Management
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We have a read-only (for the issue UI) customfield that's added and changed by an app. The following automation trigger never fires. The value of the 'Customer Sentiment' field is chan...
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hi in our confluence space a table content is not seen normally. only when we try to edit that page it shows content of the table
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How are you, How can I perform Insight schema backups, I don't see the option.
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Setting a custom violation description in NewRelic does not seem to be accessible in the OpsGenie NewRelic New integration parsed variables. Is there a way to access this field from the pa...
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Hoping you can point me in the right direction of how to do a new build in Opsgenie. We have a small global workforce supporting about 6 different stacks. I want to do a follow-the-sun schedule with ...
- Question
- opsgenie
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I'm just starting with JSM to see if we can manage our external customer support ticketing. We're not using a portal or web based approach so tickets will be created via Halp coming in from ema...
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Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our ne...
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We have a service that sends out an email at different stages of a large batching process. Certain areas are more critical compared to others and we have checkpoints built-in. The scenario goes as f...
- Question
- opsgenie
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Attempting to get the User from an Insight Attribute Field, so that the script can assign an issue to a user. So far I am getting the value of: [1010422(JIRAUSER17910)] I need to assign the is...
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A customer sent an email to one of our JSD projects email channel and the email was actually attached (appended) to another issue but the email or subject did not contain the issue number anywhere an...
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Hey everyone we recently switched to Insights for our asset tracking with our ITSM project in Jira. We had tested in in a sandbox and everything worked as expected. A former employee created the sand...
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Hi Community! I'm curious about your incidment management workflows in OpsGenie and Jira (Service Management). Personally I have the impression that the intgegration between both could be much bett...
- Question
- cloud
- jira-service-management
- opsgenie
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Is there any guideline or Atlassian ITSM best practice , which suggests number of JSM Agents based on volume of tickets or number of active Customers in a Jira Service Management instance?
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Hello I want to show user about the courses and his status of courses as soon as he logs in to review his complaint. How do I connect this front end to each user detail who has registered on ...
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Hello, I am trying to determine a way to prevent my users from adding a specific email address to service desk requests. We have an email channel set up with one of my service desks. The email addre...
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Hello - I'm trying to set up an action policy for some automation, and I'm using the match function to match the description of the alert to a regular expression. I'd like to test this to see if the ...
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Hi, I have one user out of our entire department with this issue: We use Jira Helpdesk to submit and fix tickets for our facility. Typically we use Chrome to launch and use Jira, but we have recent...
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Service Desk agents are automatically set as watches on any ticket they handle, is it possible to turn this feature off?
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We've set up Incoming Calls integration and the alerts informing of these work fine. they are auto-ack'ed if the call is answered and we can escalate if not until someone does acknowledge them....
- Question
- opsgenie
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Hello, Currently we are using integration between OpsGenie and Jira SD via Opsgenie Edge Connector (OEC). We had to do it that way so we could work with priorities and tags/components. Now there is...
- Question
- jira-cloud
- opsgenie
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If a User in Jira SD opens a ticket themselves and then closes it themselves the Jira SD ticket shows as being unassigned? and we have to go in manually to add an assignee but cannot add the assignee...
- Question
- jira-service-desk
- jira-service-management
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Hello, I'm looking to create a project automation that upon changing the 'assignee' on a parent issue all the containing subtasks are then assigned to the same agent. After looking at the auto...
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Hi, can we set SLA according priority that customer/user set earlier on portal ? with same issue type like Incident. Ex : High = 10H Medium = 5H Low = 2H
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Hi Everyone, I would like to inform that we have enhanced the "Send web request" action component in A4J (automation) to allow users to select the standard Jira format for the issue data. Now, the ...
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The following Atlassian Page (Manage Jira Service Management customer accounts | Atlassian Support) depicts the option to enable knowledge base viewing access to portal-only customers as reflected in...
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