Jira Service Management

How to automate jira using shell or bash script to automatically close an issue after 24 hours?  P.S my company doesn't provide the default jira automation facilities.

• Question
• jira-service-desk
• jira-service-management

Direct Automation is closed by my company and they are asking me to automate Jira using shell script. But I know nothing how it works. Can anyone please help me how to start or suggest any video or t...

• Question
• jira-service-desk
• jira-service-management

Hi there, Per the subject, are there templates to use for Insight with JSM when in the cloud or does everything need to be created from scratch. Hoping to be able to leverage the People, Employee a...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi - I'm just lost trying to correct a typo on this page: https://knoxcollege.atlassian.net/servicedesk/customer/portal/3  The linked page has the typo as well. Where to I start?  T...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, Have an iossue with Jira Automation as I copied a rule from my predecessor, and it's showing up as 'some errors' but the automation is passing. The issue here is, I can workaorund the pro...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

For example, I want to send a message to Slack when an incident is created. I know the integrations and actions are based on alerts, not incidents. So I was thinking to set up a Webhook outgoing int...

• Question
• incident
• opsgenie

Hello. Trialing JSM Cloud Premium edition. I have insight discovery configured as a service on a Windows 2016 server. And the agent installed on a single Windows 10 pc. The scan works as scheduled an...

• Question
• agent
• cloud
• discovery
• import
• insight
• +3 more tags...

Hi community, Hope someone can point me in the right direction. My business has currently set up a Microsoft PowerApps form which when filled out, makes the appropriate changes to a SharePoint List...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I keep getting email that I have hit my user limit of 3 on Jira Service Management but I only have 2 users  "You've hit the agent limit on your Free plan" Confirmed I only have 2 users by visi...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, What is the optimal workflow definition for the training request process? Regards, Firas

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

I am migrating an old JSD project from on-prem to the cloud and when going in I see warnings about the use of legacy automation, and how we should be using the regular Automation for Jira. Is there...

• Question
• automation
• cloud
• cloud-migration
• jira-service-management
• jira-service-management-cloud

Hello guys,  I am trying to export the issues in one of my projects (40074 issues and counting) to excel but I don't see a way we can. I have tried the pager/start=1000 method, but when I ...

• Question
• cloud
• export
• jira-service-management
• jira-service-management-cloud

Quick question, Is there a way to find out whether a ticket was created in the agent view vs customer view? Thanks!

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

The following error message appears when I click the save changes button. How can I solve this?   Error: Saving template form failed A server error occurred while trying to save the template...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Buen día, estamos presentando un inconveniente con JSM, cuando nuestros agentes envían una respuesta al cliente y este lleva un adjunto... al momento en que nuestros clientes abren su correo y ven el...

• Question
• attachment
• cloud
• customer
• error
• jira-service-management
• +2 more tags...

Ugh!  My brain is mush and I deleted the automation that did this! I'm trying to remember how to piece this together. I have specific JSM issue types that have a custom field that references...

• Question
• automation
• cloud
• insight
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...

When a customer has forgotten password. There is no way to send them a forgot password request through the Admin.  These are the only options I see in the admin. Any thoughts on how to do ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have opened a ticket on this, but I thought I would ask the community as well.  I am trying to set up creating a Zendesk ticket from an alert when the user selects the action named "ZenDesk" ...

• Question
• cloud
• opsgenie

Hi, everyone. I`m building an app, and I need to create Incident via Opsgenie API.  Unfortunately, I can`t find any solution how to link existing Alert with the new Incident created via API....

• Question
• cloud
• opsgenie

I am looking to setup Opsgenie services and have a general question. If an organization has multiple Products, call them A, B, and C. If each of these products is comprised of many engineering compon...

• Question
• opsgenie

Our customers report, that the preview of a knowledge base article is badly scaled in ticket view screen in JSD. It happens in all browsers. Logging in to confluence doesnt change the scaling, and th...

• Question
• confluence
• jira-service-management
• jira-service-management-server
• knowledge-base
• server

Hi, Jira community, Before anything, I am new to Jira, only use it as a customer in the IT support of my company.   We are starting to use Jira Service Management to implement a Client Servic...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• project-management

Greetings Community I have a critical requirement for Jira Service Desk.  For several of our JSM projects, we have a need to affiliate agents to just a subset of organizations configured in the...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi I was trying to assign an alert to the user, but not able to get the option for assignment. I am referring to the following link.  link Thanks.

• Question
• assign
• cloud
• opsgenie

Hey Halp community! 🙋🏻‍♀️ Where does the time go? It’s like we blinked and suddenly we’re all the way through the holiday season and a month into the new year. While the chilly temps have force...

• Article
• halp