Community resources
Community resources
Community resources
Jira Service Management
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Hi, I am using jira service desk I want to create a custom survey and notify by email my customers(or group of customers) without related to any ticket, is that possible in this service? ...
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I am new to OPsGenie and also coming from pagerDuty and finding the workflow in OpsGenie to be very cumbersome when you have a large amount of incoming alerts. It all revolves around acknowledging al...
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Dear Team, I would like to setup an email for example it@abc.com and ensure whenever the email is sent to this I'd, it should create jira tickets and land up in Jira queue. May I know how do I do tha...
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- jira-service-management
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Hello, I use Jira cloud and recently download an application "Checklist For Jira Cloud" Everything is ok but I have problem, when any ticket which used Checklist is closed I can change items of "Ch...
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Hello, How i can add relevant names of our services to field "Affected Services" because when i press on field "Affected Services" in the ticket, there is not drop down show anything of our services
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I have a Jira service management custom field that stores an Insight object. This object type has in Insight an attribute of type "Object", and I need to remove its value when the issue transitions t...
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Dear Community, I have a problem that I can not get solved anywhere and also could not find a solution on the Internet yet. Maybe you have an idea about it. I want to export a manual as a PD...
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I am using Insight's (Cloud) external import feature and JSON to import the structure of my object types and objects. I have successfully connected to the object schema and imported the structure for...
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We are interested in Jira Service Management as a replacement for our current system. Is there anyone from Atlassian that can help us evaluate whether Jira Service Management will meet our...
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Hello, My company is looking into Jira Service Management and we are not sure if it'd be better to cloud host or self host. We would like to be able to connect to our Confluence instance which is se...
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Can someone provide a list of the available options for a project category in JSM?
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I'm using the following code to run in a scriptrunner mail handler: //CREATE the query for approvals ApprovalQuery query = approvalService.newQueryBuilder().issue(issue.id).build(); PagedR...
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Hi, In the Issue Types menu and watch at the system created JSM issue types, I see a bunch of icons/avatar that I can not access when creating a new issue type from scratch. See how the "Chan...
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We're looking at how to combine our multiple Jira instances and move from Server to Cloud. We currently have a cloud Jira Service Management instance, which people from our customers access as Custom...
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When Insight was installed it created Custom Fields for our Service management Project(s). (both team managed and company managed projects are exhibiting the same issue) This shows up as a field in...
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TL;DR; As a JSM Service Desk Team member, I want to be able to utilize the Approval configuration in a workflow. If you could flag specific customers in an organization as having approval status, AND...
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Hi, I would like to know whether ticket export, filter options can be added in Jira Service desk customer channel portal view. Currently the view is only html and there are no options to sort, filte...
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Hello, here is my problem. Let say I want to create an "IT service" object in Insight Asset Managemnent from a Jira issue. In insight, this object has an outgoing reference to "Applications"...
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In Insight custom fields - When "AA IN" object Type value is selected then, Object Type 'BB IN' should be shown the result based on the inbound references of 'AA IN' object Type. However, BB ...
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Hi All, Is it possible to delay notifications on Ops genie going to the on-call engineer for a period of time. We monitor a lot of websites and have an integration from Pingdom built into Ops ...
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There are 3 shifts in 24hrs. Need to create on Call routation in Ops Genie. First Shift (8 AM to 4 PM) Second Shift (4 to 12 AM) Third Shift (12 AM to 8 AM) In each shif...
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- opsgenie
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I need help configuring my service desk, is there support service I can employ and pay for to get someone to help? Thx. Benjamin Adegoke
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Hey there, We are moving to JSM this year and I have to try and find some answers for what we have in our on prem ITSM solution and how to achieve them in JSM. We have numerous powershell processes...
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Hi all, We are facing an issue that is filling our replies on Jira... We have noticed that there are sometimes blank comments with blank images attatched to our tickets. These comment...
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Hi All, I am looking to do some integration/synchronization with a On Premise Jira to our Cloud base JSM. Essentially we would like to capture all the same data and fields that is currently being us...
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