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Jira Service Management
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Dear all, * We run Jira Service Management 4.20.1 * I recently updated the SLA calendar on our IT Helpdesk project, using a government annually piblished ical with public holidays for 2...
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I have been working on some automation to get the attachment url from the content field in the API and everything was working. However I started getting 303 errors. When I looked into the API the UR...
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I'm using the confluence API. As a response value to the https GET request Suppose you want to get the following data example. body = {results = [{ope = abc, rest = {user = {results = [{xxx, Id = 1...
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If I create an incident from the UI without impacted services and no responder teams, just with a responder user, Opsgenie creates 2 alerts: 1. For the responder user (as expected). 2. For the user...
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Are there any automation triggers that fire while the customer is entering request information? Issue created, when value changes, etc. do not fire while the user is entering data. I am trying to fin...
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Hello, We are using Jira Service Desk in Cloud. I created a project with an anonymous issue creation. It works well, except every new issue has an internal comment with my name, and an email is bein...
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Trying to configure an attribute with a Filter objects IQL, however, I am unable to get to work. We have an object for computers and computer models. Computer models have an attribute "Status"...
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I have been trying to set up the OpsGenie-Jira integration for days and I cannot get it setup the way we want. What we don't want: We don't want new Jira issues to create OpsGeni...
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All - Often, when a customer submits a ticket, our support team must engage our partners to help resolve the customers problem. We'd like a way to include our partners support email as ...
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My Service Desk Agents are constantly getting OpsGenie alerts for incidents and they are becoming agitated with the amount of emails coming through (me included). We do not use this feature for...
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Hello, We use Jira Service Management for Incident and Request Management. We have a question about how are templates for employee onboarding/offboarding, workflows, and approval processes.&nb...
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Please, let me know if it possible to change the name of the field RESUMEN for another one. Regards.
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Problem: Need to create a new request type portal where the RED LINES are in the first screenshot I believe that creating a request type from page screenshot 2 will allow me to create ...
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When an unlicensed user creates a request for a secured issue type, there is some strange behavior. It will let the user submit and then just spits them out to the welcome screen of the help ce...
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Hi all, I'm trying to add the "Reporter" field in the form used by a customer to submit a request. It is necessary form me because a customer could open an issue raise by a collegue. Is...
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Hi, I would like to know how to customize adding more columns in the customer interface in JIRA SERVICE MANAGEMENT. I specifically want to add more columns to be seen.
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Obsolete.
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I made some issue changes in Jira admin and now anytime I edit an issue, it requires a resolution status. How can I undo/remove that requirement?
- Question
- jira-service-desk
- jira-service-management
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Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...
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Hi every body, Does any body knows if there could be any native or market place tools that get provide me automaticly this two informations when a user create a ticket : browser used...
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Our company uses Control-M to schedule all of our system's processes. Currently when a failure in Control-M occurs a "first-response" team is notified and manually calls someone related to that failu...
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- opsgenie
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Hi, I'm setting up the alerts for Incoming call - in particular we want to be alerted when a voicemail has been left, (the initial call has been missed). The choices for the Incoming Call notificat...
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We successfully set-up a custom e-mail address (from AWS Workmail) in Jira ITSM. However when sending e-mails to this address for testing, they do not arrive in Jira ITSM. The logs unfortunately are ...
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Is it possible to add a custom button in the Jira Service Management (Cloud) Issues menu and activate the rules for the automation function by pressing the button?
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My insight application won't start after a jsm upgrade 8.6.1 The logfile says that the customfeilds can't be enabled. Modules that cant be modifed. - deprecated - referenced single - readonly -...
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Atlassian Community Events
| User | Count |
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| 28 | |
| 12 | |
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| 4 |
| Subject | Author | Posted |
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| 46m ago | ||
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |