Community resources
Community resources
Community resources
Jira Service Management
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Hi! I want my customer to be informed of the "Time to resolved" SLA in his ticket as soon as I categorized the ticket and assigned to the respective queue. What do you think is the best way? I...
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Hello there, We have a request form in a Jira service management project. We are adding an approval on one status of the workflow and we want the user to select it's own approver from a cura...
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My team is already using Jira Software to collaborate on work flows and task tracking, but I wondering if I can use jira to create a content schedule and queue. I would like to be able to post to my ...
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- jira-service-management
- social-media
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Good morning, We need to segregate the surveys we send. Depending on how the ticket is resolved, and the user type, we need to ask specific questions in an email to the user. We don't wa...
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Hola Comunidad. Tengo un problema que en ciertas ocasiones, los correos que se envian a la casilla de soporte no crea el ticket automaticamente. Alguien me puede sugerir algo para solucionarlo? &n...
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I manage a large system with a lot of automation. In this situation I have a Parent workflow, which uses ScriptRunner to create linked child issues in other projects. The script is set to run a 'Aut...
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Hi, we are running a project under Jira Server Management. We also added language support and translated all in several languages. We create requests per API with our own support form and provide al...
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Last weekend we did the upgrade from Jira Service Management 4.20.2 to 4.22.2 Jira Core 8.20.2 to 8.22.2 Insight version 9.1.3 to 9.1.11 After the upgrade we lost some objects it ...
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Hello community! Our team very happy with using a major incident. But we want to allow the editing of this field only for admins. I faced somewhere with the suggestion for Atlassian team to make the...
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Hi, I have four projects in Jira Service Management. In all projects, I have added customers to the organization under the menu selection Customers. But now customers can no longer access the porta...
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Looking for documentation/training for customers where it shows how to use the portal from sign up, logging in to managing their tickets etc.
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Hello Team...working on a filter that will provide tickets opened over the last two business days. I can use the "created date" to key on but this wont reflect tickets that came in over the weekend o...
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{ "message": "{\"errorMessages\":[\"You do not have permission to create issues in this project.\"],\"errors\":{}}" } Browse Projects and Create Issues permissions are enabled
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If we have a user email in with a cc'd list of external users there currently seems to be only two options: 1. Let them be able to create accounts and have them appear as request participants. ...
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Hello, Our company use cloud jira service management and recently i uploaded new application "Ticket Merger" but i dont understand how can i activate this app. When i create a new ticket then there...
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Hi, I want to get the list of issues updated by a user for a period say last 24hrs. Basically a user activity report. Can this be done? Thanks in advance. Karthika
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Hello community, On our Jira Service Management with started configuring (the integrated) Insight module. The Object Schema and first Object Type with some Objects inside have been created. ...
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Hello everyone, In our company we have incident flow and now we want to create based on automation process for daily report incident process. We want to automate the process so that an incident rep...
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Hi, currently I have the problem, that I don't recieve Mails form one of our Service Management Projects. The notifications for agents are not affected. The problem is only about mails like 'Reque...
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Hello, Currently in Insight we are logging PCs for example. The serial number is the label as this is the only consistently unique field. This is fine but it isn't very visually friendly when lookin...
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I need to organize several queues into groups, to have a better handling for the agents. Anybody has an idea, if I can do that without a plugIn? Thanx!
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If Issue are disapproved by approvers require a note or remarks why issue is declined
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Our firm creates one service project per customer. That means we have one organization per service project. As much as possible we don't want to display the list of all of our customers in the portal...
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I see some of my epics have multiple sprints in the sprint field. But I can't see to manually add two sprints. Can someone explain to me how this logic works and how the epic attached got two sprints...
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Hey everyone! The purpose of this Community article is to provide a couple example queries for using this experimental API with both cURL and Postman, which is in reference to the KB API Developer ...
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |