Community resources
Community resources
Community resources
Jira Service Management
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does insight on data center provide functions more than cloud insight (premium)?
- Question
- jira-service-management
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how to access the database for Jira Service Management
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can JSM create a request via IVR? Update status with IVR?
- Question
- jira-service-management
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I was looking to use EC2 Rescue tool to automate some task when an opsgenie alert is triggered. I understand you can use this tool to reboot the entire instance but curious to know is possible to use...
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Now we integrated SMTP with Jira , so any mail came to a specific Domain , automatically opens a ticket on a project on Jira service Management , but anyone send mail to this specific domain must hav...
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I want to reach the user name and user information in jira api, but the api does not return the user that matches me exactly. For example, when I send a request with the username "atum", all users co...
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I love the way I can use Forms for customer Portal Request types, but I don't see how to display the same fields I created in Forms for the Agent view (when a support agent click the Create button)&n...
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Hi, I've found this KB article which describes how to Create Confluence Pages from Jira using Automation, however in this case, there is a specific Confluence page template that I want to use, and be...
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Hi, we are currently planning our cloud migration and we have about 900 external JSM portal users... what is the best workflow to onboard them? On test migrations I am not sure if they all are corre...
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I have a rule that will create a new issue in another project when a custom field is updated. The rule works as expected but only populates the fields I set in the automation rule. Rat...
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Hi All, I'm trying to make a call to Jira api using webhook, I want to create an issue in Jira using external outbound webhook. What kind of authentication is needed in webhook to accomplish j...
- Question
- jira-service-desk
- jira-service-management
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Is it possible to have requests submitted by specific users be auto-assigned to a specific assignees? We have multiple teams within our org, and requests from one of the teams needs to go to specific...
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Hi everybody! In our company we have seen many scenarios where service desk agents are changed areas or targets and they are no longer agents but their license is still active (communication problem...
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Hello all, I´ve been trying to set an automation that will notify the Service Desk Team whenever a ticket is created. However, on this specific project, the team wants to be notified of who has crea...
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Is there a way to flag a change (issue) in a service project? I have added "Flagged" to the screen, but it doesn't appear. I'm used to flagging issues on a Kanban by right mouse clicking a choosing "...
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I cannot find the old report where I could see user on call time, is it no longer available? I only have notification options
- Question
- opsgenie
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I have a JSM project with an associated Confluence space as a knowledge base. I will be creating a set of report pages that I would like my customers to be able to watch so they get notifications of ...
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Hi! I'm trying to set-up Jira Service Management board to help us manage IT requests from our colleagues. In order to do so, we would like them to be able to send us an email. Based on...
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When a client gives a satisfaction rating of 3 or below we would like to force that client to leave a comment explaining the reasoning for the low score.
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I created a Jira Service Management Cloud integration, conditional on priority, but when opening a ticket during office hours, alerts are created more than an hour later, after office hours they are ...
- Question
- opsgenie
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Need to display multiple Problems and Count of Incidents linked via "Duplicates" to these Problems in a dashboard; pls. suggest how to fetch these details
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Good evening I have juste create a free account Jira pour a small project, i would like to add 2 persons in my project, how i can do it ? it is possible ?
- Question
- jira-service-desk
- jira-service-management
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Hello, Are there anyone else experiencing latency issue between JSM and Opsgenie on EU? I configured JSM Cloud Integration at Opsgenie so it will create alerts whenever customers op...
- Question
- jira-service-management
- opsgenie
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Hi, We use Jira Service Management for our customers, many times, they read our responses in the tickets or emails but they do not reply back - is there any way of getting a notification or so...
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How to stop Jira from auto-copying tickets
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Atlassian Community Events
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| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |