Community resources
Community resources
Community resources
Jira Service Management
-
We currently use Jira Service Management for internal users using the portal where we can control the data submitted and categorise as required. We now are considering deploying to external cli...
-
Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...
-
I have a different workflow than Jira provided by default. It is not switching between Waiting for Customer and Waiting for Support when issue is commented. I want an SLA that counts the time when th...
-
We have updated by T&Cs in our company. Following are the requirements:- We want a method or way for
New and old customers need to actively confirm that they agree to the GSEP Terms of Use Customers need to re-confirm if GSEP changes the Terms of Use Acceptance Criteria: Is there any plugin that ...
-
Hi, we are currently using Service Management and Jira Software on premise (and are aware of end of service). I guess there must be a way to send Tickets from Service Desk to Jira Software (as Bug ...
-
Hi, Is there a way of granting permission for custom fields? I've created a custom field and I want to be the only being able to edit that field, not anyone else inside the project. Is this...
-
In JSM, i have created a incident workflow. So when the developer ask for more information there is a Status "Waiting for Customer", but the tester is unable to see the action/trans...
-
Hello, I have a dropdown field that has a different selector list based on which project it is configured to. For example: FIELD A: Project 1 1 2 3 FIELD A: Project 2 4...
-
Is there a way to override this and bring that functionality up to customer view?
-
...pplication/json") .body([ subject: theSubject, textBody: textMessage, htmlBody: htmlMessage, to: [ reporter: true, // bug - 500 error when no reporter assignee: true, // bug - 500 error when n...
-
Hi, I'm trying to setup either a notification or custom email to certain assignees only, once a filter subscription has been executed!? I only want the email to be set to users that are assigned to a...
-
hello i have created custom portal group for my helpdesk I want to display the portal group in the support ticket in Jira Service Desk is it possible ? regards
-
When we add users to JSM they are getting a email from opsgenie@opsgenie.net with the email: ##################################### Subject: "An account administrator has invited you to Opsgenie...
-
Is there a way to make Jira Service Management and Software Projects work together ? Not able to use roadmap feature for my project because I have two projects associated with my Kanban board. ...
-
Hola, Tenemos un proyecto de soporte y queremos que cuando nos llegue un correo electrónico específico (ej: nuevo empleado) nos genere automáticamente un ticket con los datos que contiene el correo....
-
Is data migration from JSM to other service management tool also possible with the cloud? Thinking into the future? What formats, if any, might be possible. And what about Data Center?
-
In today's hyper-competitive customer and sales landscape, a rep's success often hinges on the efficiency of their operational support. But the ops managers who reps depend on are also res...
-
Hi, Does somebody noticed or knows why the lay-out changed in the portal My requests. Or is it just within our projects? Since a few days we can filter on every status in all the different service d...
-
Hi All, Is it possible to update assets using the import tool? It is something that is currently possible on the Insight Asset Management App but we keep getting errors when trying to do it...
-
Currently in Jira Service Management 4.21.0 it is not possible to select an issue in the main overview and change the field content of the field "Account". Only when you edit the issue can you change...
-
As per our observation, there is a problem with the status dropdown in the user interface that is why the user can not select resolved and closed tickets to observe and manage. Although we d...
-
There was a following problem. The role of object schema manager has been added to the user, he can create and modify objects and attributes, add attachments. But if the user tries to add an avatar ...
-
Hi! we are using multiplier in the workflow to assign approver value to azure ad manager of the reporter. since December we start to have some problem with that. when a user raise a ticket, multip...
-
As a complete newbie, I've checked all different types of forums, watched far too many tutorials and been pointed in the right direction but to no avail. My aim is to create a Support ticket so our ...
-
Hello, I want the client to only view their requests and the request that they are requested participants on Request type level. Is there a way to remove the Created by anyone option in the ...
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 6m ago | ||
| 38m ago | ||
| an hour ago | ||
| Friday | ||
| Thursday |