Community resources
Community resources
Community resources
Jira Service Management
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Jira v8.20.4 I have a certain order on my fields for sub-tasks in a project. I have a Create screen, an Edit Screen and a View screen. For the View screen I want the order to be as seen in view sub...
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After removing the help from a field reported in Theme Ext., when the language is changed the content of that field continues to appear despite having also deleted the corresponding translation. Spec...
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In some cases a support ticket needs further development work than can be addressed by the service team. What do I do to present the issue and add it into the development que?
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How do I identify a Cancel/Resolve/Escalate from the Customer, using the Customer Portal? I need JQL for a Queue if Customer click on "Canceled request" or "Resolved this issue"...
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I am wondering how service tickets show up in the regular jira environment. What I want to do is to group together under one epic all service tickets that come from a specific client. Ca...
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As there is this Atlassian Community, is there a product like this created, to add to your customer service portal? We would like to create a customer community "chat" where our customers could su...
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We have a SSO and SCIM connection with Azure AD. When i login to atlassian i always go to the page where i have to fill in my email. When i fill this in i get the SSO experience. I would like it more...
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Currently the app has default reports. I would like to manage the filters to create reports for different levels for example one for management that shares data on the worst case scenarios a...
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- opsgenie
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I would like to pull all my business metrics together into one place and part of that is how the support function is operating. These metrics are available on the OpsGenie Analytics tab but I want ac...
- Question
- opsgenie
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Hi, I want to change one particular sentence in the customer portal (jira service mgmt), however, I do not find the option to change the translation. When entering the customer portal, right above t...
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Hi community, I'm dividing our customers into different segments (eg.: A, B ...) and this is based on the domain they have. FYI: The domain determines the organization's field in our automation. I...
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On my issue type, I created a custom field to reference Insight objects. When I update that issue field (when I add a reference to an Insight object) I want to automate the value of an attribute of ...
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Hi community, I wonder if it is possible to have a approval step be dynamically added in the middle of a workflow based on some field value? Refer to the attached workflow, let's say I have a field...
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Hi, I have a typical Jira use case. I want to search for Jira tickets that have 'ABC' or 'XYZ' in titles. It's not necessary to have both 'ABC' and 'XYZ' in the same ticket title. Is there a search ...
- Question
- issue
- jira-service-management
- search
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Hi all, I have some stakeholders who would like access to a dashboard that gives analytics of the help desk, but our systems team does not want to give them access to seeing all the help desk issues...
1,695 views 5 0 Deleted user April 25, 2022- Question
- access
- cloud
- dashboard
- jira
- jira-cloud
- +3 more tags...
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How would I set up an automation rule to only send an email when a priority score is greater than 50
We use priority scores to help push work through our stream. Right now I've got it set to send an email when the issue is updated, setting the priority score to greater than 50. However, ...
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I am following up an an alert that was missed. As far as I can tell the notification went out, however when I checked the logs an odd line is coming up. Pretty much what does this alert mean? Rule[...
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- opsgenie
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hi all! I have 2 JIRA ServiceDesk projects and we have a custom field "Select List (cascading)" with 2 drop-down fields. Is there a way to copy over the custom field elements and copy it over usin...
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Other people have their pagination set to 1,000. Mine is 250. What gives? Thanks.
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I am trying to edit the form that the requestor fills out so that I can add titles and divide the form by sections. Is this possible? I have a request that the marketing managers fill out...
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Hello, I have an IT board that I want to keep hidden from everyone. Currently, people put in tickets via the portal and get an email update when the tickets is updated but when they re...
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Hi! I want my customer to be informed of the "Time to resolved" SLA in his ticket as soon as I categorized the ticket and assigned to the respective queue. What do you think is the best way? I...
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Hello there, We have a request form in a Jira service management project. We are adding an approval on one status of the workflow and we want the user to select it's own approver from a cura...
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My team is already using Jira Software to collaborate on work flows and task tracking, but I wondering if I can use jira to create a content schedule and queue. I would like to be able to post to my ...
- Question
- jira-service-management
- social-media
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Good morning, We need to segregate the surveys we send. Depending on how the ticket is resolved, and the user type, we need to ask specific questions in an email to the user. We don't wa...
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