Community resources
Community resources
Community resources
Jira Service Management
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Do you now know how to import information to Insight with fields with reference to a value from anot
You know now how is the import of information to Insight with fields with reference to a value from another table, I can no longer do the load. I leave a sample of how I have my file and the informa...
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I clicked on the X and the list of all of our Queues disappeared. Now I can't figure out how to get them back. I have to click on the drop down arrow next to "Switch Queues" to see all the Queu...
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I'd like to create a Service Desk Project but not have to use one of the canned templates because it would be a lot of work to change out all of the statuses, etc. Is there a way to create a sh...
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Hello, I had logged a request last Friday on Atlassian website for needing a call to be scheduled with us for our clients after we attended Jira Service Management Demo a week ago. There are some qu...
- Question
- jira-service-management
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I'd like to send customers an automated email as a reminder to renew their SSO certificate. Is there anyway I can do this through Jira?
442 views 2 0 Deleted user March 28, 2022 -
Hello Folks, It happened that few of dashboards that were available till last week have gone missing all of a sudden . Not sure if I read it correctly there is no audit log that shows activity (cre...
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I'd like to send customers an automated email as a reminder to renew their SSO certificate. Is there anyway I can do this through Jira?
548 views 3 0 Deleted user March 28, 2022 -
I have two projects. Project A, we use for our project planning. It's basically a canban board that we create epics on, and then schedule the project. Project B is our ticketing desk for break/fix ac...
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Using the Jira SD you can configure notifications using project settings > customer notifications. The To is either Reporter and/or Customers Involved. The Customers involved group includes ...
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Hi all, I am experimenting with Discovery and was wondering: Is there a site where I can wget the Insight discovery zip file from instead of trying to get it on my server through the web interface...
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Hey! Unfortunately I can't upload any videos to the attachment. The download starts and then simply stops. I have already adjusted the maximum size allowed but it still doesn't work. Can someone he...
- Question
- jira-service-desk
- jira-service-management
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Hello JIRA Community, I have a use case where an employee raises a ticket with a two-level approval configured issue type. Our requirements are: Approver #1 is the user Manager (user assigns on th...
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Hi Experts, We send out a weekly status email with some of our Portfolio Items. We send this email using automation and we format the wiki rendered fields as HTML using i.e. {{Description...
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Hey guys, wer are currently setting up Insight and JSM and try to achieve the following: In Insight, we will have objects with an expiration date, i.e. SSL certificates or licenses. We would like t...
684 views 2 1 Deleted user March 28, 2022 -
Hi Community I need your assistance on this please! I'm facing an issue when having an affected object custom field to screens, so users can link their affected objects through the portal. No ob...
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Hello, we just hired a new team member and our IT team gave the new employee the same email address as someone who is no longer at the company. I removed the older user, but when I attempt to add the...
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Hi, I've followed the instructions to link Jenkins and JSM, created a service in my JSM project for deployment gating, but the instructions says copy the Service ID and then ends. I can't qu...
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I have two Insight object types: A User object type A Device object type Contains a 'Serial Number' attribute The Device object type references the User object type - i.e. a Device ob...
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Hello! I'm trying to create an automation, but I'm failing to do so. Any kind of help is appreciated : I have a Product field with multiple values: I also have a Components...
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I have JSM hosted on Data center, can I integrate it with Opsgenie?
- Question
- opsgenie
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Hi Experts, We have invited Customers to the particular One Jira service desk portal. But Customers are able to see other service desk projects. How to restrict customers to view only invited proj...
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Hi, I just installed the Atlas CRM app in our Jira Cloud (with Service Management). I have enabled user synchronization and now have many contacts in Atlas CRM that need to be maintained. Some o...
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Hi, I'm currently building a a Jira service management interface allowing clients to brief us using the new Forms features. Unfortunately when the form is modified it goes automatic...
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Make description field in JSM Portal same as the filed when I create in project When I skip the portal and create an issue directly in the project page At that time, like JIRA software, the...
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Request participants can add comments. Can they add attachments too?
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