Community resources
Community resources
Community resources
Jira Service Management
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I have a rule that will create a new issue in another project when a custom field is updated. The rule works as expected but only populates the fields I set in the automation rule. Rat...
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Hi All, I'm trying to make a call to Jira api using webhook, I want to create an issue in Jira using external outbound webhook. What kind of authentication is needed in webhook to accomplish j...
- Question
- jira-service-desk
- jira-service-management
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Is it possible to have requests submitted by specific users be auto-assigned to a specific assignees? We have multiple teams within our org, and requests from one of the teams needs to go to specific...
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Hi everybody! In our company we have seen many scenarios where service desk agents are changed areas or targets and they are no longer agents but their license is still active (communication problem...
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Hello all, I´ve been trying to set an automation that will notify the Service Desk Team whenever a ticket is created. However, on this specific project, the team wants to be notified of who has crea...
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Is there a way to flag a change (issue) in a service project? I have added "Flagged" to the screen, but it doesn't appear. I'm used to flagging issues on a Kanban by right mouse clicking a choosing "...
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I cannot find the old report where I could see user on call time, is it no longer available? I only have notification options
- Question
- opsgenie
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I have a JSM project with an associated Confluence space as a knowledge base. I will be creating a set of report pages that I would like my customers to be able to watch so they get notifications of ...
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Hi! I'm trying to set-up Jira Service Management board to help us manage IT requests from our colleagues. In order to do so, we would like them to be able to send us an email. Based on...
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When a client gives a satisfaction rating of 3 or below we would like to force that client to leave a comment explaining the reasoning for the low score.
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I created a Jira Service Management Cloud integration, conditional on priority, but when opening a ticket during office hours, alerts are created more than an hour later, after office hours they are ...
- Question
- opsgenie
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Need to display multiple Problems and Count of Incidents linked via "Duplicates" to these Problems in a dashboard; pls. suggest how to fetch these details
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Good evening I have juste create a free account Jira pour a small project, i would like to add 2 persons in my project, how i can do it ? it is possible ?
- Question
- jira-service-desk
- jira-service-management
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Hello, Are there anyone else experiencing latency issue between JSM and Opsgenie on EU? I configured JSM Cloud Integration at Opsgenie so it will create alerts whenever customers op...
- Question
- jira-service-management
- opsgenie
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Hi, We use Jira Service Management for our customers, many times, they read our responses in the tickets or emails but they do not reply back - is there any way of getting a notification or so...
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How to stop Jira from auto-copying tickets
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Hey guys, if we create a ticket in JSM and I like to adress it to the ticket system of our service provider with description, screenshots etc how can we do that? Actually we cre...
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When a user (not a service agent) is creating a (certain type of ) request I would like set fields like f.ex. components or the description. In Jira software I am used to using life fields for that ...
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How to add a ticket "creation date" column in jira service desk. My requests are on the menu
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I want that customers after creating a ticket see the priority. The problem is i can't add the priority field.
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Cloud products have an Atlassian URL starting with https:// and ending in atlassian.net, like this: https://mysitename.atlassian.net Server/Data Center Hosted on your own server or in you...
- Question
- jira-service-desk
- jira-service-management
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Hi team, I have service request workflow to received the approval from a group. One approval is mandatory in the workflow. Here how do I display the actual approver name in the filter. I want to dis...
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is it possible to add a "query creation date" column to the "queries - my queries" menu.
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I have a client interested in integrating thie r DC based JSM with a new Atalssian Cloud (Enterprise) JSM. I just need to know; 1) is it possible, and 2) what are the possible options to do thi...
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Hello, i believe description templates are now available in jira serv desk. I see it with some vendors i work with. Do you have instructions on how one can add templates within descriptions? thanks&n...
- Question
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