Jira Service Management

The opsgenie integration option with other platforms is not enabled, nor is the option to create teams enabled in the option to create teams in opsgenie, please help

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  actually, we use jira service management and jira software application (jira server).  From the 15th of february, there is no maintenance for the server application.  My questi...

• Question
• jira-service-management
• jira-service-management-server
• server

lets say i have 2 project. and 20 different coworkers. can i put each 10 for 1 project ? or there's a limitation for 10 coworkers only to use jira in general regardless of the projects 

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, Since (I think) last upgrade of Jira, we have a custom field that no longer work. the Filer issue scope was: (object having outR("Name" IN (${customfield_1234.label${0}})) AND ("attribute1" IS...

• Question
• iql
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I am a network administrator in our company and I was designated to implement the IT Inventory. We have a premium license and we need to benefit of the Insight Assets management (to setup an invento...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, In order to sync some data with JSM I would like to store our SAMAccountName field that is passed from AD to Okta against a customer record in JSM. Can you setup a custom attribute someho...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I am a Jira admin for my organization.  Two of our customers have changed from being "customer" to needing to be part of the Service Desk Team.  I cannot delete them as a custo...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, At my workplace, we've been using the legacy Jira Service desk integrations with OpsGenie. We were very excited to see the improvements in the integration capabilities but ultimately, we need...

• Question
• cloud
• opsgenie

In JSM Cloud I've created custom fields for custom issue types. Some of my custom fields appear and some don't. I've checked, re-checked and re-re-re-checked the context settings and the ones that wo...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Ideally we are looking to put together a report that shows how many tickets were marked to the status of Resolved/Closed between August 12th 2021-December 31st 2021. Then compare with a separate repo...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Olá. Seria possível a restringir a visualização de anexos dos tickets? Por exemplo, apenas um determinado grupo de pessoas poderem visualizar os documentos anexados nos tickets?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I would like to hide a portal icon on the central help page, so the client would only access it via the sent link.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey all, Weird issue here that I'm sure is a simple fix... One of the projects in my instance is clearly set up wonky, because every time anyone closes or comments or changes status on an issue, Jir...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We have noticed that in the JSM portal description field which is using the newish rich text editor when we enter \\Folder\subfolder it ends up being \\\\Folder\\subfolder.  This ONLY happens ...

• Question
• jira-service-management
• jira-service-management-server
• server

[ { "name": "ABC", "keyId": "XYZ" } ] it got changed to \[ \{ "name": "ABC", "keyId": "XYZ" } ]  extra / character is appended 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Quiero utilizar la base de conocimientos para compartirla con clientes externos de la empresa, y dichos clientes los tenemos en Argentina y en EEUU. Necesito que de acuerdo al idioma configurado en s...

• Question
• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Bom dia! Devido a novas políticas de segurança da informação, temos alguns chamados que devem ser tratados desde a abertura até o fechamento, por um grupo exclusivo de pessoas, porém todas do mesmo ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I have setup alerts that work from Zendesk to Opsgenie and from Opsegenie to Zendesk. I am now trying to setup incidents. This works from Opsegenie to Zendesk but not from Zendesk to Opsegeni...

• Question
• cloud
• opsgenie

Is there a way other than doing them manually in each project?

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi all,  Hopefully its a super quick answer to this one. I've been working on cleaning up my Jira instance and noticed a few JIRA Service Desk Pending Reason screens that are not associate...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello,  First I will say I am very new to Jira but have used ITSM ticketing systems in the past. I am in the beginning stages of building the instance for my company and we want users to be abl...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Using the REST API wrapper: atlassian-python-api, how do I create a reqeust with approvers? I cannot find an example anywhere. This is such a common use case, I'm not sure why it is not documente...

• Question
• api
• approver
• cloud
• jira-service-management
• jira-service-management-cloud
• +2 more tags...

Can anyone reply in comment request in the portal( not Agent or Reporter). Have any tool or field to allow that?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone,  we have a start-date (its a custom field, created by myself, called Startdatum) in our onboarding tickets.  I cannot sort my queue by this custom field. Can you ...

• Question
• cloud
• custom-field
• date-picker
• jira-service-management
• jira-service-management-cloud
• +2 more tags...

Hi all,  Jira Service Management has just rolled out a feature that allows you to duplicate request types within a project so you can create your service catalogs faster. This is designed to a...

• Article
• cloud
• jira-service-management
• jira-service-management-cloud