Community resources
Community resources
Community resources
Jira Service Management
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Hi atlassian community! I want to set up customer satisfaction automation for the portal. After closing the request, the client receives a link to the form in the comment. However, reactions and c...
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I just upgraded from Jira Service Management 8.20.2 to 8.20.8 and noticed that when assigning a ticket to an agent, the agent drop-down list shows a duplicate of each agent. Does anyone know why this...
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I'm having an issue adding users/customers to an organisation. The problem I'm having is we have a publicly accessible portal and we've been encouraging (but not required) customers to sign up using...
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Hello, my automation shows an action detail "Action details: This rule was configured with a project restriction. You can change this restriction in the 'Rule details' section. Only issues from...
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Hi there, First off, sorry for the wordy subject :) The ITSM solution we currently use has a mail monitor built into it that takes emails and breaks parses out various elements into variables that ...
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Hi , our setup already has an email integrated for case creation : when customers send email to support@****.atlassian.net as Service Request is being created for them automatically .&nbs...
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Hi , in our set up in service management we have multiple users within customer organizations . we want to configure it in a way so that some users could see all the cases from their Org but some onl...
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Hey there, Feedback from the floor is that when a ticket is cancelled the wording "Won't Do" is a little harsh when it is displayed as the resolution reason. I am not sure if it is possible to chan...
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We created a Service Desk project for our Supply Chain team to handle internal users' purchase requests. We need to find a way to export approved tickets (in our Jira project) to MS Dynamics so those...
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Hello , I am using a service management project to get the tickets logged from the customers to the support team . This is the cloud version of JIRA . Whenever a ticket is raised from the cus...
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Hi, I am trying to configure SLA by Request types like Email requests or hardware requests. I didn`t find on the web how to config that. Thanks for the help
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Hello, in the usercreated.vm the normal Baseurl is linked. #set ($setpasswordUrl = "${baseurl}/secure/ResetPassword!default.jspa?os_username=${velocityhelper.urlencode($user.name)}&token=${para...
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Hi. When creating a JSM project with the Rest API, a field configuration scheme is created with the name "Jira Service Management Field Configuration Scheme for Project <project key>". It seem...
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I recently synched a Jira project to a Trello board using Unito. My incorrect mapping led to the issue Summary fields being replaced. How can I undo this error??
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There are 15 Applications and for each application there is a different approver i.e., 1) Application-A, approved by Kelly 2) Application-B, approved by Tom 3) Application-C, approved by Den What...
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...hat using the Jira Email Handler requires that the person sending the email to have a Jira licenses even though it is a Jira Service Project. Is this still true? Or, we can have them send an e...
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I have set up a default ITSM project with no customizations whatsoever. I have done the following: Created a single ticket Set the status to Resolved and set the resolution to&nb...
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I have a new support ticket type that relates to customer data deletion. I want this to happen after 120 days and I dont want the SLA applied to the other ticket types on the board to be applied to t...
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Below is a copy user view of a ticket following submittal from the portal. To the right, this is not an option to update the ticket once submitted. Can that option be added to a user view? &nb...
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So hi, and I have a big question. I want to everyone on the web to be able to create an issue, but I don't want to automatically register non-registered e-mails at Jira, just want to receive then. I...
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Hi, so my company doesn't allow anyone to create issue, because of that, if you send an e-mail creating one, you don't receive any confirmation saying that your e-mail wasn't accept because you don't...
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Hi there, Is there a way to embed a JSM support center in non-atlassian product? For example, it appears we can only have embeddable unique portals from a support center in Jira Service Manag...
752 views 2 0 Deleted user May 13, 2022 -
Surgiu uma necessidade em minha empresa de implantarmos a pesquisa de satisfação de atendimento. Trabalhamos com o Jira Service Management há 15 meses com essa opção ativada, porém até hoje rece...
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The opsgenie integration option with other platforms is not enabled, nor is the option to create tea
The opsgenie integration option with other platforms is not enabled, nor is the option to create teams enabled in the option to create teams in opsgenie, please help
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Hi, actually, we use jira service management and jira software application (jira server). From the 15th of february, there is no maintenance for the server application. My questi...
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