Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I am experimenting with Discovery and was wondering: Is there a site where I can wget the Insight discovery zip file from instead of trying to get it on my server through the web interface...
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Hey! Unfortunately I can't upload any videos to the attachment. The download starts and then simply stops. I have already adjusted the maximum size allowed but it still doesn't work. Can someone he...
- Question
- jira-service-desk
- jira-service-management
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Hello JIRA Community, I have a use case where an employee raises a ticket with a two-level approval configured issue type. Our requirements are: Approver #1 is the user Manager (user assigns on th...
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Hi Experts, We send out a weekly status email with some of our Portfolio Items. We send this email using automation and we format the wiki rendered fields as HTML using i.e. {{Description...
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Hey guys, wer are currently setting up Insight and JSM and try to achieve the following: In Insight, we will have objects with an expiration date, i.e. SSL certificates or licenses. We would like t...
614 views 2 1 Deleted user March 28, 2022 -
Hi Community I need your assistance on this please! I'm facing an issue when having an affected object custom field to screens, so users can link their affected objects through the portal. No ob...
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Hello, we just hired a new team member and our IT team gave the new employee the same email address as someone who is no longer at the company. I removed the older user, but when I attempt to add the...
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Hi, I've followed the instructions to link Jenkins and JSM, created a service in my JSM project for deployment gating, but the instructions says copy the Service ID and then ends. I can't qu...
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I have two Insight object types: A User object type A Device object type Contains a 'Serial Number' attribute The Device object type references the User object type - i.e. a Device ob...
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Hello! I'm trying to create an automation, but I'm failing to do so. Any kind of help is appreciated : I have a Product field with multiple values: I also have a Components...
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I have JSM hosted on Data center, can I integrate it with Opsgenie?
- Question
- opsgenie
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Hi Experts, We have invited Customers to the particular One Jira service desk portal. But Customers are able to see other service desk projects. How to restrict customers to view only invited proj...
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Hi, I just installed the Atlas CRM app in our Jira Cloud (with Service Management). I have enabled user synchronization and now have many contacts in Atlas CRM that need to be maintained. Some o...
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Hi, I'm currently building a a Jira service management interface allowing clients to brief us using the new Forms features. Unfortunately when the form is modified it goes automatic...
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Make description field in JSM Portal same as the filed when I create in project When I skip the portal and create an issue directly in the project page At that time, like JIRA software, the...
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Request participants can add comments. Can they add attachments too?
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does insight on data center provide functions more than cloud insight (premium)?
- Question
- jira-service-management
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how to access the database for Jira Service Management
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can JSM create a request via IVR? Update status with IVR?
- Question
- jira-service-management
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I was looking to use EC2 Rescue tool to automate some task when an opsgenie alert is triggered. I understand you can use this tool to reboot the entire instance but curious to know is possible to use...
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Now we integrated SMTP with Jira , so any mail came to a specific Domain , automatically opens a ticket on a project on Jira service Management , but anyone send mail to this specific domain must hav...
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I want to reach the user name and user information in jira api, but the api does not return the user that matches me exactly. For example, when I send a request with the username "atum", all users co...
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I love the way I can use Forms for customer Portal Request types, but I don't see how to display the same fields I created in Forms for the Agent view (when a support agent click the Create button)&n...
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Hi, I've found this KB article which describes how to Create Confluence Pages from Jira using Automation, however in this case, there is a specific Confluence page template that I want to use, and be...
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Hi, we are currently planning our cloud migration and we have about 900 external JSM portal users... what is the best workflow to onboard them? On test migrations I am not sure if they all are corre...
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