Community resources
Community resources
Community resources
Jira Service Management
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Hi all, Jira Service Management has just rolled out a feature that allows you to duplicate request types within a project so you can create your service catalogs faster. This is designed to a...
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Are resources available how Atlassian has implemented it's own support portal? https://support.atlassian.com/contact/?postauth=true#/ It is pretty nice but there are feature I've never seen in o...
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How to create knowledge base but not to be linked to the portal. I have setup knowledge base but is getting visible to customer in the ticket creation page. I want to create knowledge base only for...
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Hi! It's about /secure/admin/XmlBackup!default.jspa - manual full backup to XML. When doing this operation Jira uses only one thread, so it takes a lot of time. Can we increase number of threads f...
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Hi there, I am trying to have a self help section at the top of projects in JSM Portal that when clicked it would open a list of articles, or a user can just continue down to the portal groups and m...
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このページでは、「“ちび”っとJira Service Managementを体験しよう！キャンペーン」について、よくある質問とその回答をまとめています。お探しの質問と回答が見つからない場合は、 キャンペーンの内容については、「ちびっとJiraを体験しよう！」キャンペーン事務局 atlassian-campaign@event-info.jp にメールにて...
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We are not getting any JIRA notification on our outlook. This stopped about a day ago - we thought it was our Office services but that seems be working fine with all other emails. We do get new...
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Good afternoon, I would like to know if there is a course that includes the ACP-420 Managing Jira Service Projects for Cloud certification exam. Please, I look forward to hearing from you.
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Eu precisei criar mais um fluxo para chamados que só vai ter esquema de concluído, porem preciso vincular no projeto, porem esse projeto ja tem um fluxo vinculado teria como fazer isso ?
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Hi, so I'm trying to use a widget and it says that validation has failed, and the error is: Customers cannot see widgets unless they can submit orders without logging in Did you know how to set ...
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I have alerts with the "_" character in the description. But these are not matching when I query something of this form: description:*AAAA_BBBB_FAILURE* If I use any section it will match but...
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- opsgenie
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I'm trying to close an alert using the API based on its alias. The alert looks like this: I'm trying to close it by sending a POST request to `https://api.opsgenie.com/v2/alerts/test-lu...
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Hello, Admittedly I have not really looked into the customer notifications area, but I was wondering if there was a way to set up an auto-reply that triggers only during certain hours? For example, ...
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Hi, so I have a question, how can I send an e-mail telling the e-mail owner to contact his boss at his company to sub his account into our system? Observation: That person isn't one of our clients
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I'm trying to automate the Major Incident Toggle- When the Severity of the issue is High then it automatically toggles the Major incident in the ticket. I can't find the Major incident JSON Obj...
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Hello all, We have an issue when one of our customer success members sets an OOO message, sometimes it sends an OOO email to our clients when the client comments on their ticket. For example,...
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Hi I have three instances two JSD and one Jira Software. I want the users in Jira Software to be given read only access to all the tickets in two projects in one of the service desks. &...
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Hello, when we create forms to support service management requests, many of the fields have set default values. These fields are defined as custom fields. But when the form is used in the...
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When a user of the portal, whose language is not the default language, request a password change when loging in, the response email is in the default language, not the user's language. Is there a ...
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We are having an issue with the scheduler piece of Jira that it's not displaying our 'Scheduled Issues". Another issue is that when a user goes to update the next trigger date on a ticket, it d...
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We have searched for similar posts however our problem still persists. Issue is: When a client send email to our jira service management instance (via default email configuration) attachments will ...
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Hola. Estoy intentando obtener un reporte que me pueda mostrar los ultimos comentarios de una incidencia. Ya sea en formato csv o excel. Gracias
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Hello community! Insight fields don't have correct view at the reports. They are showed like id but it isn't user friendly. We should use the workaround, but I think it's make the system a l...
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Estimados! Necesitaría saber si se puede configurar para que cuando se cargue un ticket con determinada opción en uno de los campos, me llegue un correo o me ponga como observador automáticamente....
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Hello Team...Im in the process of building an automation that will check to see how long a ticket has been a "waiting on customer" state (this state stops the SLA clock while we are waiting on a repl...
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Atlassian Community Events
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |