Community resources
Community resources
Jira Service Management
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Hi, Have a very odd problem setting the correct spelling for a work category. This is via work categories>Service Requests>Audio Visual Problems... For an unknown reason the spelling of Audi...
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Greetings, We are planning to introduce JIRA Software+Service Management for company use. We are planning to use Jira Service Management so receive customer issues and then relay it for our...
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hi, i've been using Excel to extract a list of incidents from Jira Service Management that we're using at work. it's been working great and i only needed to press Update from the JiraCloud 'widget' ...
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Greetings! In Jira there is ever present Search Bar which is great for fast search through system. Unfortunately the search logic really gets me. Scenario number 1 We searched for certain ...
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Who can customers mention in JSM customer portal/help center? I get that they can mention other customers in same organisation. And maybe the actual assignee on an existing issue. But is the inten...
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May i know what is the difference between role Service Desk Team and Service Desk Customer?
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Hi team，pls help me, tks. step1: curl create issue of jira rest api ,response ok step2: I can see on brower step3: I can't open on Jira Help Center，unless I use brower create...
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Hey, my colleague as new register, we have already invited her in JIRA , but she can not receive any notifications from JIRA . Administrator has already invite her by mail . She has tried to login ...
- Question
- jira-service-desk
- jira-service-management
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Hi, I am looking at an automated process where a new ticket is created after a period of 60 days once an initial ticket is closed. We have an automated process where one of our systems emails JSD a...
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Is there an easy way to migrate tasks from Jira Software to new tasks in Jira Service Management? I would prefer a native tool or feature, if possible, but open to 3rd party if necessary. Jira Softwa...
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Hi! We started using Jira Service Management a while back using Next-gen. Over time I observed some changes made with JSM like Next-gen now being Team-managed service management and a new option fo...
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I have a board that a user created and he had it located to be within his user. If I deactivate him, will the board be unreachable?
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Hi, I was wondering if I could use the team option in Jira in the following way, when a customer creates a ticket, that I can assign it to the whole IT team and they can all be notified and no...
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Sorry, there was an error in the Post-functions.. Thanks for help
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We had a crash of the software, now it is restored but nobody is able to log into it. It's brought us to a standstill and I cant find any direct support for this issue. HELP!!
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My client has 200+ users who need to access and submit a form/task using the portal. The workflow we have setup is the task has to be approved or declined by a manager. It's almost as if I need two d...
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Boa Tarde, Como, se for possível, eu posso pegar todos chamados com valores duplicados na descrição em uma consulta em JQL? Obrigado
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Hello, I want to create a field that shows in what version a bug was found in. So, Fix Version is where it will be fixed and I'd like to add a Found Version field where the options are the av...
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Is it possible to restrict some fields like due date to the reporter or assignee, meaning only that person(reporter/assignee) will be able to set/modify the due date. Perhaps an automation could be o...
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Hi Community, I have got Open->Assigned->Deployed. In this Transition, Open->Assigned will be done by one initiator and Assigned->Deployed will be done by another. How to get both...
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We have been using the new JSM slack assistant for a little while and have the bot in two channels that are related to the same JSM project, in the triage channel we will get a message from say one c...
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Hi All, Is there a way to differentiate system-generated emails and user-created emails when issues are created via an email? We want those system-generated emails to be then considered as P4 prior...
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I have been trying to add the reporter based on the manager field after the creation of a ticket. Testing this running a manual triggered automation. in the reporter field I used:...
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I want to add a group to a security level, but don't see al the groups. Is there a maximum on the number of visible groups?
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I want to exclude my incident issue type when it's in a specific status. I want to include my problem issue type when it's in that same specific status. How do I do that query wise ?&nb...
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| Subject | Author | Posted |
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| 2 hours ago | ||
| yesterday | ||
| August 28, 2025 10:24 PM PDT | ||
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| August 19, 2025 5:31 AM PDT |