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Jira Service Management
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Hello! Need help setting up Jira service management! 1. I need to create two customs tables. First one: "Clients (organizations)" with fields (name, email, phone, address, contact person, note 1, ...
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Do you know when Dashboards might be available for Android devices?
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Project logo are not updated in Customer Portal Hi, I am trying to update the logo of the project but it is not beeing updated. Maybe I am missing anything. This is the logo I want to updat...
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Preciso de uma API para integrar o Jira com alguns outros sistemas, e vi várias opçoes, gostaria de saber qual vocêsn indicariam.
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Hello everybody. I try to get Request Type value in behaviours using getRequestTypeName() function. But the result is null. Anybody knows how get this value? Thanks.&...
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Is there any JIRA REST API which can give information about last login time of all users? If yes, then please provide me the details of the request URL.
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- api
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Hi, I am creating a form for newcomers. I would like the Summary of issue to be changed automatically to the "Newcomer - <NAME>". This <NAME> would be an input from a field in fo...
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Hi, I would like to setup Customer email notification for Issue Assigned and Priority Change. I use Default Notification Scheme, where is present Issue Updated and Issue Assigned option, but I do no...
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Hi, When a user tries to create a story within a project epic, the issue is created correctly but loses the link to the epic ticket. Users have the following global permissions: Browse users and ...
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Hi Team, Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal? Thanks,
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顧客の削除についてです。 削除にあたっては以下を参照しました。 ①https://support.atlassian.com/ja/jira-service-management-cloud/docs/remove-a-customer-from-an-organization/ ②https://support.atlassian.com/ja/user-management/docs/...
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Hi, I cannot find how to delete an organization completely from Jira Service Management. I found these instructions, but I don't seem to have the button Delete organization, even though I'm site,...
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Hi, I have a zap setup in Zapier with Jira and Google Form so when a user submits a form (its an onboarding form) then I want Zapier to create a ticket in my JSM on behalf of a customer. The repor...
1,700 views 2 0 Deleted user May 27, 2022 -
Hello, Any advise here would be great. We have a Jira service management board, and when a ticket is set to Approved there is an action button associated with it. When the action...
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Hello Community Our JIRA service Management users have asked us if it is possible to add the phone number in the customer profile in addition to the email address when creating customer profiles. D...
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Hi All, I have set up a very simple automation rule for a project to which I am the project lead of, as a kind "Initial Acknowledgement" to the support tickets raised . The rule is working ab...
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Is it possible to send messages by mail to jira somehow integrate the organization field? Does this field not currently exist or can it be created? Now only the subject and text of the message are us...
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Hi, I am trying to add customers to my service desk via PowerAutomate. With the out of the box Jira connectors from PowerAutomate, I can only perform basic tasks like creating and updating tickets. ...
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Hi, I am trying to build an automation to update priority when it is triggered Critical/High from Service Desk portal that will be adding Responders. The automation is working as expected, h...
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Hi all, I'm in jira service project, , but while I do the action show it's problem How can I solve these problem??
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I have the triage channel working for one service desk project but seems I cannot set this up for another service desk project in another slack channel... Is there documentation stating it can only ...
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Hi there, In our portal some of the portal groups have multiple request types available but then Report an Incident just has the one, per below; Is there a way to remove the big 'What can we he...
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Hi there, We have noticed that no matter where someone is the forms date format is mm/dd/yyyy. This is fine for our US studio but in Australia people are mentioning it. For me all my othe...
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I've had some conflicts setting up SLAs for start and end tracking states. Within my flow there are: Tracking 1 Tracking 2 and Tracking 3. Start tracking 1 when an agent tracks a request. When the...
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The problem is when a user with the profile in Spanish, for example, updates a value of the selected field for the Sprint that was created in English and it has a translation into Spanish. Field wit...
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