Hello all,
I was wondering if it is possible to remove (or define what you want to see within) the Updates section in customer notification e-mails sent from Jira. The below screenshot is an example of what I'm looking to change (the black lines are just names of people that I have covered):
Thanks in advance!
Cheers,
Jeff
Hi @Jeff Gowen
Do you still need help with this query?
If yes, could you clarify:
The screenshot above doesn't look an email - is that the information you wish to include?
Just to note, there are two methods to customise customer emails...
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Customer Notifications
You can use variables in these to customise notifications dynamically
See more information on this help page
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Automation
You can also create custom notifications for customers using Automation.
At a Project Level...
You can then use smart values to customise the content of a Send Email Action so the data is populated dynamically.
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Let us know if we can help further!
Ste
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