Community resources
Community resources
Community resources
Jira Service Management
-
One of the JIRA tickets descriptions is auto-updating by <p> </p> tag. Kindly help to resolve the issue
-
I would like to know if its possible for "auto populate a comment" or "auto update a comment" on a JIRA ticket based on a field which is a date field. For example : if the date in date field is more...
-
Hi, I want to try to use MS forms with an issue key for a CSAT survey in Jira, but the issue key provided by Jira's service desk is not able to be copied into MS forms. This is the sample C...
- Question
- jira-service-management
-
Hello, This is supposed to be a quick and easy fix, but I have no idea if this is a bug or misconfiguration somehow. In the JSM instance - request forms, I am trying to make a cf "Account Number(s)"...
-
Can I send SMS Notification to Cuba?
- Question
- opsgenie
-
HI all, JSD Queues UI shows blank screen even though the queue query is valid and shows issues when I use the same query in "Search for Issues" tab. This behavior is random as some users can ...
-
Hello All, I have a question about Zabbix - Opsgenie integration. Where I work I have an issue, alert created on Zabbix, but was deleted or did not end up in opsgenie. When the Alerts close on Zabb...
-
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/ Has anyone yet used this? I'm looking at this page regarding Risk Insights and see the ...
-
Hi all! I am trying to customize the Customer Invitation email for my Projects as the default wording is highly confusing to my userbase. I am using a cloud instance of JIRA. When I go to the custome...
-
Some of our requests get quite long in terms of the activity feed in the customer portal. We would ideally like to have the details section where all the customer visible fields are displayed above t...
-
I am setting up an integration between Opsgenie and Jira Service Management via webhooks, so far I can create an issue in Jira and it is created as an alert in Opsgenie, I add comments from opsgenie ...
- Question
- jira-service-management
- opsgenie
-
Dear Atlassian community Hi, I want customers can see all the requests in the portal and search among them without being able to see the person who submits the request. When I test it myself, As a ...
-
I am automating the onboarding for multiple projects. I have an automation that when an issue is created for HR, it then creates two linked clones for Finance & IT. How do I get those two issues ...
-
My issue is that I clicked on Unassigned tasks and grab the first Unassigned task on the list. And I start working that task. A few minutes later I see a response by a co-worker in the sa...
-
Hi Team I want to build an integration between Slack and Jira for Service Desk management. Our platform users should be able to raise Jira tickets from Slack by filling out a form and incidents shou...
-
I am looking to send assignees on tickets a chase for action but without them knowing it has come from me. It could be one of 3-4 "ticket managers" who are behind the chase message. Is there a...
-
Hi. I am trying to prefill the description field of an issue with a text template. I understand the native description field is a core field for JIRA so I have created a custom field titled "Descript...
-
Hi! For analysis purposes I have to track all the issues created and resolved daily in our project. The thing is most of our issues reopen, but the issue's creation date is the original one. ...
-
...ttps://jira.xyz.com/rest/webResources/1.0/resources , origin: https://jsmportal.xyz.com , referrer: https://jsmportal.xyz.com/ , credentials in request: true , allowed via CORS: false P...
-
Hi I have got a drop down field against certain request types. Looks like there is a limit of 55 field options. Is anyone aware of any workaround please? I cannot either add another drop-down fie...
-
hi, How do I get a monthly incident counter graph? for example: January 12 occurrences, February 20 occurrences, March 15 occurrences displaying that information in a bar graph
- Question
- jira-service-management
-
Unfortunately we cannot use the request type email processing for our current project, since the option is greyed out from Email requests section of the project. It has previously been selected. No...
-
Hi, We're currently evaluating JSM and saw the AWS Insight Plug in - https://marketplace.atlassian.com/apps/1218757/insight-aws-integration?hosting=datacenter&tab=overview Will this be ava...
-
Hey Guys, as far as I understand, it is not possible to sync my AD or AAD with JSM except if we get Atlassian Access, is that correct? So if we have 200Users in our company, we have to pay for 200Ac...
-
Hey Guys I use Jira Service Desk Management on Cloud and wanted to ask the following? Is there a way to allow our Customers to login to the customer Portal using their Google Login? As of now when...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |