Community resources
Community resources
Jira Service Management
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Estimados! Necesitaría saber si se puede configurar para que cuando se cargue un ticket con determinada opción en uno de los campos, me llegue un correo o me ponga como observador automáticamente....
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Hello Team...Im in the process of building an automation that will check to see how long a ticket has been a "waiting on customer" state (this state stops the SLA clock while we are waiting on a repl...
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Hi community team Insight fields are very useful feature, but they have some limitations. We can't do the Insight field hidden with preset value at the Request Type. Is it affected someone e...
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Hello all! I have a single line text field on my ticket. Sometimes it will contain one "item", other times it might contain multiple separated by a comma (I can change how the data is separated if n...
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When using the Log API to download log files, a link is generated. We need to have that link defined in our corporate proxy allowances. The links we're getting now start with https://rps-bucket-prod...
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Hola, en versiones anteriores de Jira, sobre todo en las instalaciones en servidores propios, se podia eliminar la firma de los correos electronicos que llegaban al sistema para abrir un ticket, se p...
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Hello, we have 2 service desk projects and a zendesk app link. Both projects are in the 'allowed projects' part of zendesk configuration. Tickets can be created on both service desks projects from ze...
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We are planning to migrate / renew our internal IT service desk project and make more use of the latest JSM features. One thing we would like to use are affected services as there are quite some nic...
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Hello, ldelbecq@consoneo.com is used to be a ticket user. She created an admin user to be able to read Confluence contents with the same email address. The former user is not enabled anymore but w...
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Hello, We are using OKTA and Jira Service management but we are unable pull data(ex: users) from OKTA to Jira-insight. please don't say CSV import. please share your good suggestions and any...
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We have invited some employees of our company to our service desk to test everything before rolling jira out to all employees, but I have some problems with the user status. All users hace received ...
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I'm using a custom insight object on Jira issues. There is an issue with project id/name expression. I'm trying to filter Insight objects using the project name or project Id in Insifgt custom f...
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Hi. Hi. We don't know why Opsgenie integration was enabled. The people working in our instance don't like the notifications from Opsgenie and I have got the order of disabling the integration of O...
- Question
- opsgenie
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I am trying to find more in depth guides on how to use Insight to its full potential, the documents online are very generic and I am sure the way I use it could be improved, any help would be appreci...
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I want to add a link at the top of the customer portal. As you can see in the screenshot below. Does anyone know if this is possible in any way?
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Dear Sir, Can I add attach file field in new forms? Please help me. This is new forms. No default request form.
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Customers disappear after adding to project
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We are using Jira SM for our new IT helpdesk ticketing system. My question is how to my customers (end users) submit tickets if they do not have accounts? We have 50 licenses for agents. When I try t...
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When an agent is viewing a service request, how can we provide them the ability to update the date in the service request with such a changing urgency? Thank you
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Hello, we want to provide users' ability when they submit a service request using a form. The field attachment is not available as a related JIRA field on a form and can only be added at the re...
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We have many projects that share fix versions and releases. Is there no way to efficiently create these across projects?
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Hello, I need to update the due date for a service request when a form is opened as opposed to after a form is submitted. For example, a new employee request is due date is two weeks fro...
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Hello - I recently migrated from GSuite to O365 and it broke our inbound and outbound email handlers. Would someone be able to walk me through how to get this connected again? Thank yo...
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Tell me please, how to add a comment to a Jira issue from a Slack channel using the issue number tag?
- Question
- jira-service-desk
- jira-service-management
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We use traditional username/PW authentication for our Service Desk customers. However, a customer of ours uses various atlassian.net web services and when accessing our service desk landing page they...
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Atlassian Community Events
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| 26 | |
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| Thursday | ||
| August 28, 2025 10:24 PM PDT | ||
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| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |