Community resources
Community resources
Community resources
Jira Service Management
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Hola No encuentro la manera de mostrarle al usuario de sevices desk un campo personalizado que rellena el agente, pero que no lo pueda modificar el usuario. Lo mismo con el campo Tiempo realizado d...
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Hi, i facing following problem: We want connect our Jira Service managment to our Exchange. Works actually but we have the problem that send notifications are not stored in the sent items folder ....
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I would like to implement the IT Inventory. Please share the process guideline. Thanks.
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Is it possible to have more attributes in Insight Discovery Tool as data source when getting AD User
I would like to use some additional attributes for an AD User (like "Department" or "Home Directory"), but I can't find any WMI Query for the "Windows_User" pattern to obtain all this additional data...
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This is an E-form for testers, so If the tester reported that the case didn't pass, how can I automatically report that a bug happened from the form
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Hello everyone, I'm currently running into a big problem: I can't send request to the REST API. In my case, I want to get the list of all organizations in my project, so I'm using GE...
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We a unable to add slack workspace for incident management.
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Is it possible to have automatically create a tickets and assign them, when creating an request for the portal forms? Tasks should be created based on the Jira Form field values and it should ...
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I have a set of linked objects in Insight, the essential components are: ObjectType1 Name1 Attr1 linked to ObjectType2 ObjectType2 &n...
- Question
- data-center
- jira-service-management
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I am in the process of updating some of our customer's email addresses (they are getting a domain change) but I can't find a way to update the email addresses in Jira Service Management or via the Ad...
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In Jira automation, how do I create a condition that will look for linked issues that have other linked issues? Here’s the scenario. A bug ticket is reported in our support project (Project A). ...
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Hello, community, I've created a filter in Jira Cloud and among standard fields, it has one custom field, however, the custom field is not visible to users - only to myself. For viewing permissions,...
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Hi Folks, I have an openly accessible Help Centre that includes a couple of anonymous access projects and many more "Internal only" projects (where customers have to be added to submit tickets). Th...
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Hi - in the sample payload here Issue data (Jira format) payload for Send Web Request action | Cloud automation Cloud | Atlassian Support on line 76, the created field has a value of: "created": 1...
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Created a Board (Using a filter not a project) for Multi-projects, but how do I show the item status
I created a board using a filter. It pulls in all items across multiple projects. I would like the statuses from the other projects to pull into the item on my board and to show on the Sp...
306 views 1 0 Deleted user June 8, 2022 -
What is the best way to track the average length of time that a ticket is open? How to determine average time to resolution? How to determine average time to first touching?
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Hi, The smart value are not populating any information after the change were made to Form by Jira Service Management (Cloud) We have a request type where Summary is hidden with set value to gra...
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My team currently has Jira Service Management configured in a way such that the customer only interacts through email. We are evaluating giving customers portal access but we are running into several...
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Hi there, Is it possible to have client specific documents on the customer portal? For example, could we add a document that is only accessible to a customer once they log in to the customer portal....
372 views 1 0 Deleted user June 8, 2022 -
Hello! (I believe I posted in the wrong topic previously, let me know if I'm still not quite there, please.) When I'm linking existing Incident tickets to a Problem ticket, I'm trying to establish th...
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i need to create an issue, in the Project-list the project is not visible. How can I be member or what do i need to do to see this porject? The name is: WSE_DigitalSupport_Content (DIGISUP)
- Question
- jira-service-desk
- jira-service-management
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Buenos dias, estoy teniendo problemas para cargar personas en las reglas de automatizacion de round robin me tarda en cargar para que pueda ver las personas que tengo saben si es problema de jira q...
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Estou testando a criação de um cliente e adição dele em um projeto do service desk, é solicitado um auth, esse Authorization seria especificamente quem ? do projeto ? do cliente ? E quand...
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Bom dia! Preciso saber se há como adquirir o ID da conta dos usuários, através do e-mail dos mesmos.
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Creamos campos personalizados en jira, estamos tratando de extraer la data con una api para trabajarla en otra base, pero no podemos encontrar en la documentación como realizar las relaciones con los...
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