Community resources
Community resources
Community resources
Jira Service Management
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My client has 200+ users who need to access and submit a form/task using the portal. The workflow we have setup is the task has to be approved or declined by a manager. It's almost as if I need two d...
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Boa Tarde, Como, se for possível, eu posso pegar todos chamados com valores duplicados na descrição em uma consulta em JQL? Obrigado
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Hello, I want to create a field that shows in what version a bug was found in. So, Fix Version is where it will be fixed and I'd like to add a Found Version field where the options are the av...
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Is it possible to restrict some fields like due date to the reporter or assignee, meaning only that person(reporter/assignee) will be able to set/modify the due date. Perhaps an automation could be o...
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Hi Community, I have got Open->Assigned->Deployed. In this Transition, Open->Assigned will be done by one initiator and Assigned->Deployed will be done by another. How to get both...
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We have been using the new JSM slack assistant for a little while and have the bot in two channels that are related to the same JSM project, in the triage channel we will get a message from say one c...
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Hi All, Is there a way to differentiate system-generated emails and user-created emails when issues are created via an email? We want those system-generated emails to be then considered as P4 prior...
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I have been trying to add the reporter based on the manager field after the creation of a ticket. Testing this running a manual triggered automation. in the reporter field I used:...
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I want to add a group to a security level, but don't see al the groups. Is there a maximum on the number of visible groups?
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I want to exclude my incident issue type when it's in a specific status. I want to include my problem issue type when it's in that same specific status. How do I do that query wise ?&nb...
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I have three versions of "How can we assist you today?" custom fields: How can we help you today? - BIA How can we help you today? - External How can we help you today? - Internal&nb...
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I have connected my JIRA Service Management project to create service request from emails sent to my companies support email. The connection worked. I then sent a test email to the connected e...
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Hello, I am looking for an APP to track work time with a strat and stop button on tickets like "Automated Log Work Server", it's a very good application. But unfortunately, this one doesn't quite f...
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I want to create 1 group A support group of 2 or 3 people and i will assing requests to this group how can i create a group?
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Are you able to create an automation rule that changes the Status of an Object in "insight" when a issue transitions. For context, we use Jira Service Management for Satellites. We have an issue type...
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Hi. i want to change text custom field's string to other custom text field. I can do it with description (system field) field but cant do with custom field. i marked description where i wanna enter o...
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I am looking for a way to group fields togheter in an issue. For example, I would like to have a multiple-value field consisting of 2 (or more) separate fields that are treated like a collection. F...
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My team are working on: 8-17 monday - friday agent 1,2 11-20 monday - thursday agent 3 11-20 saturday - sunday agent 3 I want to auto assign new issues based on this information.&nbs...
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Documentation about Azure Integration is deprecated, for example there is Azure OMS integration, but the OMS portal was removed from the Azure last year. When and how it will be updated?
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Is there a way to generate a CMDB health dashboard? We are currently working on our ISO 20000:2018 certification and one of the required KPIs is to have this report available. I tried browsing the en...
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Hi all, did anyone else already had problems installing Backbone on a Service management instance? I´m getting error messages for about 2 days now. BR Dennis
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I want to know if we can create jira support ticket via email requests in Jira free version
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Hey there, Per the subject, I am trying to come up with a filter for our onboarding staff members. Basically it is 'Next Weeks New Starters' It would be >= Next Monday and < Following Monday...
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Hi there, I have created an automation in Jira but am unable to clone the attachments across when creating a Service Request as part of that automation. I am able to select all the ...
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We have 6 service desk projects. 3 helpdesk projects and 3 operations projects. I am trying to set automation to send a different email to the reporter based on what the project is and it doesn't wo...
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