Community resources
Community resources
Community resources
Jira Service Management
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I want to know if it's possible that you send a service request from a email buzon. So the service request automatically is generated by Jira Service Mnagement.
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I have created a few custom fields and associated them with a screen. When I go to the request type to add them, they do not show. Is there a limit? I created custom fields in the past an...
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Hi all, I'm currently working on attempting to exclude certain resolution options from one project instance but still have the resolution values appear in other projects. After investigating, ...
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We would like to be able to change the message text LEARN MORE ABOUT. Is that possible??? I've searched articles but haven't found anything specific to this. Thanks
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Can someone please send me an email address of who I contact about getting the Development Tools permission added to my account?
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So out of box insight for cloud insight does not have any bi-direction cross object attribute sharing, therefore this cannot be used as a true relational database. These relationships are super i...
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I'm have to create a Jira request for the custom fields? How do I get the custom field values in backend in getter and setter? "fieldId":"customfield_10600", "fieldId":"customfield_11318", Eg :&nbs...
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How do i create a priority order with linked issues so when one is completed it triggers another - So issue A must be Done before issue B is sent to the recipient or shows in there board.
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- jira-service-desk
- jira-service-management
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How do you make an edit in a issue description and it populate same in a linked issue with Automatio
How do you make an edit in a issue description and it populate same in a linked issue with Automation - the flow i need to create. I have tried many version.
- Question
- jira-service-management
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Hello, We are setting up a JMS project to manage a TMA client project. We set up the requests to be sent via email. However, each email ceates a ne request on our end. Even if the cleint just...
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Hi, Have a very odd problem setting the correct spelling for a work category. This is via work categories>Service Requests>Audio Visual Problems... For an unknown reason the spelling of Audi...
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Greetings, We are planning to introduce JIRA Software+Service Management for company use. We are planning to use Jira Service Management so receive customer issues and then relay it for our...
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hi, i've been using Excel to extract a list of incidents from Jira Service Management that we're using at work. it's been working great and i only needed to press Update from the JiraCloud 'widget' ...
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Greetings! In Jira there is ever present Search Bar which is great for fast search through system. Unfortunately the search logic really gets me. Scenario number 1 We searched for certain ...
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Who can customers mention in JSM customer portal/help center? I get that they can mention other customers in same organisation. And maybe the actual assignee on an existing issue. But is the inten...
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May i know what is the difference between role Service Desk Team and Service Desk Customer?
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Hi team，pls help me, tks. step1: curl create issue of jira rest api ,response ok step2: I can see on brower step3: I can't open on Jira Help Center，unless I use brower create...
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Hey, my colleague as new register, we have already invited her in JIRA , but she can not receive any notifications from JIRA . Administrator has already invite her by mail . She has tried to login ...
- Question
- jira-service-desk
- jira-service-management
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Hi, I am looking at an automated process where a new ticket is created after a period of 60 days once an initial ticket is closed. We have an automated process where one of our systems emails JSD a...
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Is there an easy way to migrate tasks from Jira Software to new tasks in Jira Service Management? I would prefer a native tool or feature, if possible, but open to 3rd party if necessary. Jira Softwa...
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Hi! We started using Jira Service Management a while back using Next-gen. Over time I observed some changes made with JSM like Next-gen now being Team-managed service management and a new option fo...
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I have a board that a user created and he had it located to be within his user. If I deactivate him, will the board be unreachable?
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Hi, I was wondering if I could use the team option in Jira in the following way, when a customer creates a ticket, that I can assign it to the whole IT team and they can all be notified and no...
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Sorry, there was an error in the Post-functions.. Thanks for help
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We had a crash of the software, now it is restored but nobody is able to log into it. It's brought us to a standstill and I cant find any direct support for this issue. HELP!!
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