Service desk not allowing me to create care issues even though I have all the access

[Buhle Mnguni]

Hi there, can someone help with fixing this issue: Service desk is not allowing me to create care issues even though I have all the access.

Refer to the screenshot below:

[Mark Segall · Accepted solution]

Hi @Buhle Mnguni and welcome to the community!

Typically you'll raise a request via the portal with JSM.  In order to use the Create issue function, your account will need a JSM license and your account will need to be a member of the Service Desk Team role on the project itself.

Try raising the request through this link:

https://hirtcarter.atlassian.net/servicedesk/customer/portal/

[Buhle Mnguni]

Hi @Mark Segall ,

Thanks for the response and direction. I'll have to check again whether my license and account is a member on the Service Desk Project (which I 99% think it is). I've now logged the issue on the recommended portal as well 👍🏽.