Community resources
Community resources
Community resources
Jira Service Management
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Adjust client issue details page.
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As we all know, we can not disable the comment on every transition. It always gonna show up regardless. At least, we want them to show up the same wherever. This is how the comment field shows up in...
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Hi, I created a new Service Desk Project by cloning the project. The clone did not create the People. I need to share the same "Service Desk Customer" (500 of them) with this project. Is there a wa...
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Hello, we want to bring data from our active directory into tickets when they are created, specifically employee location and department. For example, when a user creates a servi...
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Hi there, As part of our onboarding process we have a dashboard that shows the current weeks new starters, next weeks new starters, all the current tickets in the queue (just to give someone the abi...
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I need to add customers to an organization but they don't count with an email. Is there a way to customize the field to be a phone number rather than an email?
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In my company, multiple teams use the same JIRA project, so we use a combination of different required fields to separate our tickets into the appropriate backlog. Is there a way so that when ...
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Hello, Have been tasked with completing the following: Managing Jira products (ACP-620) within 30 days Managing Jira Service Projects (ACP-420) within 60 days Any suggestion...
1,035 views 3 0 Deleted user April 27, 2022 -
I'm trying to build an automation where, upon selecting an appropriate resolution type on the resolution screen, the ticket would be cloned with an alternative ticket type. However, when looking into...
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Is this doable? Thanks.
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I have a JIRA Service Project that creates "tickets" when emails are received to a specific Google Email address. I am able to see logs for incoming emails, as well as connectivity(successful vs fail...
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Hello, I am new to JSM and need help configuring a request form to include only a subset of components from a selectable list. The example: we are setting up request forms for new...
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Hi, is it necessary to create an integration for each team to receive new relic alerts in opsgenie?
- Question
- integration
- newrelic
- opsgenie
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How to embed auto-attachment in transition screen I saw that on this screen we have to manually embed attachment !attachmentname.xls! Is there a way to attach and automatically send it to the comm...
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Hi, We are using the scriptrunner built-in "Clone" script to clone issues with attachments. The current implementation does not clone the request participants. By adding the following line of ...
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Hi! I have an Insight field that filters on the portal form for currentUser() so they only see locations they work in. However, once the issue is submitted and gets to a Service Desk member I ...
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So it seems that we are having issues with some approvers not having access to issue at the portal to approve. I understand the approvals and in which ways they can approve by but had users br...
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Hello. I have a user that is trying to create their own filter but when they select Reporters as filter criteria, they do not get a list in the dropdown.
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Hello! I have an automation that seems to have worked fine, but I got notified of an error. Reviewing the error, I'm not sure what it means. The issue did get transitioned to the correct status. If y...
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If a user emails to the default email address "jira@mydomain.atlassian.net" but it's not a reply to a help ticket so there is no ticket reference, what happens to it? Is there a way to have it forwar...
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We are trying to set-up organizations inside of a Service Management project. However, when we attempt to add a customer (user in AD without any licenses), there is an error message, "This customer i...
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I provide out of hours on-call support for two different organizations, each with their own Atlassian accounts. I have therefore two Opsgenie accounts but need to receive alerts from both of these ac...
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- opsgenie
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Thanks
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Hey everyone, I understand how to create a 2 lvl cascading. Could we do more levels? If so how? Thanks
- Question
- custom-field
- jira-service-management
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About a month ago when building new forms in Jira Service Management, I had the option to either build from scratch or search and select a form template. Now the form templates are no longer availabl...
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