Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal? Thanks,
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顧客の削除についてです。 削除にあたっては以下を参照しました。 ①https://support.atlassian.com/ja/jira-service-management-cloud/docs/remove-a-customer-from-an-organization/ ②https://support.atlassian.com/ja/user-management/docs/...
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Hi, I cannot find how to delete an organization completely from Jira Service Management. I found these instructions, but I don't seem to have the button Delete organization, even though I'm site,...
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Hi, I have a zap setup in Zapier with Jira and Google Form so when a user submits a form (its an onboarding form) then I want Zapier to create a ticket in my JSM on behalf of a customer. The repor...
1,539 views 2 0 Deleted user May 27, 2022 -
Hello, Any advise here would be great. We have a Jira service management board, and when a ticket is set to Approved there is an action button associated with it. When the action...
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Hello Community Our JIRA service Management users have asked us if it is possible to add the phone number in the customer profile in addition to the email address when creating customer profiles. D...
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Hi All, I have set up a very simple automation rule for a project to which I am the project lead of, as a kind "Initial Acknowledgement" to the support tickets raised . The rule is working ab...
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Is it possible to send messages by mail to jira somehow integrate the organization field? Does this field not currently exist or can it be created? Now only the subject and text of the message are us...
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Hi, I am trying to add customers to my service desk via PowerAutomate. With the out of the box Jira connectors from PowerAutomate, I can only perform basic tasks like creating and updating tickets. ...
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Hi, I am trying to build an automation to update priority when it is triggered Critical/High from Service Desk portal that will be adding Responders. The automation is working as expected, h...
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Hi all, I'm in jira service project, , but while I do the action show it's problem How can I solve these problem??
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I have the triage channel working for one service desk project but seems I cannot set this up for another service desk project in another slack channel... Is there documentation stating it can only ...
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Hi there, In our portal some of the portal groups have multiple request types available but then Report an Incident just has the one, per below; Is there a way to remove the big 'What can we he...
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Hi there, We have noticed that no matter where someone is the forms date format is mm/dd/yyyy. This is fine for our US studio but in Australia people are mentioning it. For me all my othe...
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I've had some conflicts setting up SLAs for start and end tracking states. Within my flow there are: Tracking 1 Tracking 2 and Tracking 3. Start tracking 1 when an agent tracks a request. When the...
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The problem is when a user with the profile in Spanish, for example, updates a value of the selected field for the Sprint that was created in English and it has a translation into Spanish. Field wit...
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Why is the behavior of the calendar for the Date Time Picker field such that it seems to randomly pick dates/times far into the future by default rather than say, picking the current date or, if ther...
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An initial ticket gets created in Jira. From that point forward, whenever a comment is added, a new ticket gets created so we end up with 4,5,6,.... tickets for the same issue.
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I have an HR portal and HD portal. When an offboarding request comes into HR, I would like it to auto create ticket in HD portal. The new ticket is being created, but the two tickets are not bein...
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We'd like it to send an email to a distribution with all relevant info and NOT create the ticket in JIRA. Possible?
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Hi I would like to know if is it possible add more elements in the ticket when we are viewing the ticket in the portal, when we "View request in portal". I'm referring to the right section below ...
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We have 2 Jira Service Management projects setup. Each project represents a different product and a completely different set of customers. I just noticed that in the customer portal, the Request Type...
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Is this possible? Automation for JIRA is the actor so people are getting way more emails than they need.
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I have a workflow where I need to allow my Customer to escalate the issue if they have not heard anything from the service agent in 48 hours. In other words, I want to show my "Customer Escala...
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Hello, I don't see Insight post functions for workflows in options. Can someone please explain to me what happened? There was such a possibility on the datacenter. Thanks !
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