Community resources
Community resources
Community resources
Jira Service Management
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Team My requirement is : we have 3 region AMR / EMEA /APJ and different location. (in each region) Example : AMR - Newark , California EMEA - South Africa , Ireland APJ - Chennai New Delhi...
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Hi there, We have created a custom issue type to handle some of our projects. The issue type works fine for admins but i cantchange the status on the issue to anything other than: - ...
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I have three organisations OrgA, OrgB and OrgC, on the jira service management cloud I would like to make it so that in an it service management project the request types RT1, RT2 and RT3 are only vi...
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Hi How to write a JQL query to find Severity of a Ticket as shown in below Image Severity = 2 - High Regards Shahzad
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I am currently assessing the standard and premium version of Jira Service Management, I am a bit confuse on how to determine if my automation I am planning is counted as Automation or Globa...
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I am uploading multiple JIRA for the current sprint . How to find the id of the current or a specific sprint. I was doing a running number but for some reason now its throwing me wth the below erro...
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I have sent several test messages to the email address set up for my project. The connected email account is configured with IMAPS protocol. When I check the connectivity log it is always...
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Hi there, I thought this would be a simple one. I have an automation that looks for a value on an issue. If the Service Request = Accounts then I need to update the responsible team (insight custo...
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Buenas tardes, Alguien sabe como configurar el jira para que cuando descargue lis filtros de jira tenga la fecha del ultimo cambio de estado de los proyectos, me toca ingresar a caba p...
- Question
- jira-service-desk
- jira-service-management
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I have these 2 automation rules Rule 1: Send email to customers when a new public comment is added. Rule 2: Update comment visibility to Internal only based on the "internal" tag on the c...
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Hi there, I am looking consolidating down a number of forms to display less on the portal, but each turn I take I come up with an issue. Let's says there are 4 portal groups and they have between 4...
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- forms
- jira-service-desk
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Atlassian University (UNI) is in the process of reviewing its Jira Service Management courses and considering opportunities to develop new content to meet the needs of JSM users. The Atlassian Commun...
- Question
- jira-service-desk
- jira-service-management
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My team, which uses JSM Cloud, often links our Support tickets to Dev JIRA tickets. In our Ticket Queue, we can see the linked ticket number with the "Linked Issues" column. However, I'd also ...
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When I move an issue from one type to another within a project, the details on my issue details screen change. The issue types share screen schemes for this page. I am unsure where to fix this. Th...
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well the question is in the title: how to isolate severals jira service management for some groups inside the company? usually everyone see every service management , but now i want that th...
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Hi I am trying to publish opsgenie postmortem reports to confluence. I followed the steps in the documentation, however, when I click Export to confluence, the spaces or parent pages ...
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Is there a way to separate Service Desk Agent and Collaborators? In our company, we have about 10 service desk agents and 15 to 20 Collaborators. a Request gets assigned to a Collaborator when there'...
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When a user resolves an issue, how can I request them to fill out certain fields that will then be added to the issue itself?
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Is there a way to setup an automated rule where incoming requestor that is part of a specific email address domain to flag with a specific Component value? I only found the option of email address b...
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I would like to export the customer satisfaction results including rating and comments. the default reports includes both, but I am unable to export the default Satisfaction report. I want to ...
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how can I set up a filter to check if the reporter field has the same value/text as one of my customfields? I need this to filter out certain issues
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Hello, I am building a jira app following their custom ui tutorial. The app is a simple form for new employees joining our company. However, when I want to submit the form, I'd like to implement a ba...
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Olá Gostaria que não fosse aberturo chamados quando um e-mail for respondido colocando o nosso portal de Service Desk em cópia. Seria possível realizar esse tipo de conf...
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Are there any services/ports that need to be whitelisted in order for the Discovery tool to find hosts when it scans? Is the tool just checking to see if there is an ICMP reply to tell if a sca...
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So I have a question. My customers are receiving the email with a list of issues, however, if those issues are tied to different approvers, it just sends a list and they have to figure out which issu...
- Question
- jira-service-management
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