Customer doesn´t see all ticket of his organisation

[Ertan Atay]

Hi,

in servicedesk customer portal the customer only see his own created request and not all requests from his organisation.

With wich configuration I can change this that the customer can see all tickets from his organisation ?

1. all customer requests are saved in one service project
2. the service project has customer organisations
3. in the customer organisations are the customer saved

Thank you.

[Fabio Racobaldo _Catworkx_]

Hi @Ertan Atay ,

welcome to the Atlassian community!

You need to put in place an automation at ticket creation so that the ticket itself has the organization valued based on the reporter email.

Then tickets should be available fro the organization :

Hope this helps,

Fabio