Community resources
Community resources
Community resources
Jira Service Management
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I'm looking into the Forms functionality in JSM cloud and wonder how I can use the form fields in different places in Jira. I know at least #1 and #2 are possible if I link the form field to a...
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I have an issue type where a customer selects some insight object from a fairly long list. I am hoping to find a way in data center to loop through the items selected and for each one automate the cr...
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Hello community, I set up an external app configuration to import user and group objects (custom object types) from our ID management system (IdM). IdM sends one data chunk for user object type...
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Table to store static data in JSM Database.
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Is there any way to get the issue key / id when you are on the portal request page of the help center (the page visible by any user), with Forge or the API? Something just like: const { platformCo...
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Hi I'm looking for a way to add a predefined saved search to list all the incidents that were either opened or closed in the last week. Is this somehow possible? Filtering incidents that were ...
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How can we fect opsgenie data if there is no option to visualize graph for services ? Is there any third party tool that helps in fecting opsgenie data ? Since there is no features in opsgenie to vis...
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Hi Everyone, I have a request type that uses the "Summary" field. Attached to this request type is a form. Within this form is a field called "Name of new employee". The "Summary" ...
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Is there any third party applications that helps in visualizing services & service relationship in Opsgenie? Similar to Insight objects graphs which throws the compelete details of the objects an...
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Hi All, I am a PM in Jira Service Management team. I want to understand how you use the 'Affected services' feature in JSM. Are these services predominantly internal services or are some of thes...
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Hi, Relatively new to Jira cloud (using the free service desk version). I've set up service manager (as a one person IT helpdesk) and I did have it collecting emails sent to 'helpdesk@domain.c...
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Hi there, I have an automation rule in place that checks maintenance end dates from Insight and sends an email with some information. The problem is I want to add the details to one email and then ...
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I am working with my company's IT contact to create a new project in Jira. I would like to utilize the forms feature. We would like to pull the data from multiple submitted forms into a report or das...
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I was pulling user data from our MS SQL database to identify an account in Jira Service Management that was causing us issues and realized that in the app_user and cwd_user tables, the IDs for t...
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Just an example of an base automation for my idea is in this Print Screen. So I want to make this automation to only add this to the summary and not to completely erase everything that was there and ...
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To reduce time of communication, is there a way to see data about a company whose members can access the JSM portal and submit tickets. we find ourselves needing to ask questions about product ...
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We're using JSM for about 6 weeks now but sometimes customers complain they aren't getting notifications if we comment on their tickets. Ideally, I can access a log of emails triggered to see ...
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In customer portal i have two fields named as primary technical contact and secondary technical contact,my requirement is i added them as fields but when I am trying to create a request i am able to ...
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Just wanted to know if anyone here knows if the JIRA Service Desk Forms are ADA compliant. Did some light research and couldn't get a definite answer. I am asking because we are working on an ADA Iss...
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People don't necessarily wake up for alarms that go off just once. In the Android version of the Opsgenie app, there is an 'Insistent Notifications' section in the Sounds settings page that cau...
2,780 views 5 0 Deleted user June 1, 2022 -
Hi There ! We are trying to set up an access request process, for workspaces stored on an Azure app. We wanted to create an insight object, synchronized with the azure data through a json importer....
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Hi all this is probably really simple but its driving me mad! I have a Sub Task that i need to use as a trigger to create another sub task that sits under a different task but i cant get the ...
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- jira-service-desk
- jira-service-management
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Context: Our customers are using the User + Password option to access our customer portal. Our internal staff uses SSO login to access JIRA. We are going to launch some internal portals usin...
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Hello, I have a question about Jira's support service. We would like that when creating a ticket (by email) the people in CC of the email remain in copy of the ticket (that they are counted as foll...
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Hi dear community, I have a question regarding JIRA Service desk. We are using this parameter in the Service Desk Customer Automation Templates the line is: < p class="jsd-request-...
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