We are using service management tool and I want to display the SHARED WITH on the back end.

[Deleted user]

On the back end of a service ticket I have a Watch drop down list to see all the people who are watching an issue.  However I cannot see the list of people a ticket is shared with unless I go to Service desk front end portal.  Is there a way to add the shared with list on the back end view screen?

[Alex Koxaras -Relational- · Accepted solution]

Hi @[deleted] 

Watchers can be only Jira users, meaning users you have a valid license. Customers can be added as Request Participants. If this field is not visible from the agent's view, then you should add that field to the appropriate screen of your issue type(s).

[Deleted user]

thank you.  this is very helpful.  I was looking for some field like 'Shared...'.

[Florian Bonniec · Accepted solution]

Hi @[deleted] 

The people the ticket is shared with are display in another field. The field should be Participants or Request Participants.

Adding the field to the view and edit screen should displayed the information you are looking for .

EDIT: Documentation https://confluence.atlassian.com/servicemanagementserver/adding-request-participants-939926441.html

Regards