Asignaciones automáticas

[Noelí Fusco]

Quisiera saber si hay forma de asignar automáticamente el ticket a una persona en función del contenido de un campo que sea, justamente, el nombnre de esa persona.

Es decir, el campo:  "Nombre de consultor" y se le asigne a ese consultor el ticket que se cargue.

Saludos

[John Funk]

Hola María,

Puede usar Automation for Jira para completar el campo Asignatario.

[Joseph Chung Yin]

@Noelí Fusco -

Hi Maria:

One thing that you need to check is if the "consultant" has an agent license to your JSM env?  If so, then Yes.  You can use Automation for Jira and create an automation rule which you can assign the issue to the specific consultant upon "Issue Created" trigger.

Here are links on Automation for Jira for your reference -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

Feel free to reach out if need further assistance.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.