Community resources
Community resources
Community resources
Jira Service Management
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How to do that?
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Bom dia Um cliente abril um chamado pelo portal. Esse Chamado foi respondido pela equipe e notificado para o cliente . Porem ao invés do cliente acessar o portar para responder por la esta res...
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Hi there, I am working on Jira-Gitlab automation and one of the tasks is to add some drop-down list from gitlab tags or branches. I can define some tag and pass it via webhook to run in gitlab-ci.ym...
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Hi all I have an issue related with the notification of the assignation of an assignee in an issue. I need that the assignee is notified whenever it is assigned the case. It works for me whe...
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I have created organizations in Jira Service Management in my project. These organizations are also assigned to corresponding customers. If a ticket is now created in the portal by one of these custo...
319 views 0 0 Deleted user June 10, 2022 -
Hi, Is there a way an agent can get a view of all open tickets in all projects in one view and is updated in live time?
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Hi JIRA team, one of our customers posed a question about whether the default view of tickets opened on their project can be adjusted in the Customer Portal. Currently they see all tickets opened by...
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Hi everyone, I would like to inform that we have enhanced the "Clone Issue" action component in A4J (automation in Jira Software and Jira Service Management) to allow users to select the “Attachmen...
- Question
- attachment
- automation
- clone
- cloud
- copy
- +4 more tags...
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Hello, I am having some difficulties finding the right option in "Jira Service Management (Cloud)". That's what we want to do: The information is stored in Confluence, and we have linked thi...
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Dear How do I change the format of the date created in the queue>? I want to change it to YYYY-MM-DD form.
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I'm trying to setup an automation rule that will email a user once an object status has changed. Here is an example: Object A is currently in a "Used" status aboard a spacecraft A and something happe...
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How can I, within the same jira service project, only the person in charge can answer the incidents assigned to him and not those of his colleagues?
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I have admin role of a Team and want to make policy with Team API. The Problem is, [Policy API - Create Policy API - responders field] requires userId not username. I tried to find out userId...
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Opsgenie APP doesn't play any sound on MIUI 12. Opsgenie APP always shows the default sound which is for all apps on my phone: But it doesn't matter if i change the sound to something else, sou...
854 views 3 1 Deleted user June 9, 2022 -
Can we have automation rule which changes the value of field and remove the value after specifictime
Hi, I am displaying the message in the filed whenever the attachment is in the exe format by automation rule , can i make the message to be displayed for only 10 seconds and then remove from...
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I'm having trouble getting reopened tickets to show up in our Open Queue again. I suspect it's because of the resolution field. How do you get them to show up again??? This is annoying.
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I want to tweak my email notification settings and was referencing this doc, however there is no dropdown or anything referencing 'Email notification preferences' in my personal settings.
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How do I check which JIRA I have, before I asked the question here you made me select which JIRA????
To post this question of how to know which JIRA I'm using, the application makes me make a selection and I don't know? I found About Jira and here what it look like: About Jira (pronounced JE...
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I need to cascade in Jira Service Management, but I can't. I installed the Dynamic Forms for Jira app. Even so, I am not able to create the waterfall. Can you help me?
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Hey everyone. Jira is a new product for me. I have only been using for a couple of months and, have recently been tasked with creating a number of notifications for 60, 90 day and yearly projec...
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Hi, I would like to enquire if Im on current standard plan on jira cloud, can I still have free ITSM for 3 agents ? Current subscription is mostly for project managers and developers around 20 users...
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Is there any good integration between JIRA Service Desk and Slack. Where both JIRA Agents & customers can create Incidents directly from a Slack conversation. And even when the JIRA incident is u...
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I'm trying to return the Service ID property of a Service for use in another Insight Object but have so far been unable to. My use case is that I want to create a custom Object Schema for Services w...
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We have various projects all within the company. I have admin access to everything. For one of our company-managed Service projects, I created an automation rule to clone an issue from the service pr...
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TL;DR: A new Risk Insights panel has been added to the change management workflow. Agents can now quickly scan the services related to any change request to find related incidents and conflicting a...
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| July 24, 2025 12:26 PM PDT |