AWS Service Catalog for JSM Cloud

[MII Dewi]

Hi All,

So, I want to put a field named "Configuration Item" which is filled with the data from the insight object in my request type (services), and these data I want to get from AWS. So, I need to connect between AWS and JSM first then I found this "AWS Service Catalog for JSM Cloud" which I think is a connector between AWS and JSM but after I read the documentation it's not like a connector but more like a new request type for AWS which is not matching with my project.

here's the document about AWS Service Catalog > https://support.atlassian.com/jira-service-management-cloud/docs/connect-jira-service-management-cloud-to-aws-service-catalog/

So my question are:

1. is it possible to get data from AWS into Insight? if possible what connector I can use for JSM Cloud?

2. after I get the data is it possible to create a field insight object which is filled with insight and put this field into any request type I want?

Thanks.

[Frederic Chartrand]

Hi,

I think that the best way to do that would be to export the data from AWS in a CSV or JSON file and then create a configuration import scheme in Insight. The file need to be place somewhere where Insight can access it using web services. Or manually loaded.

Once it's done, you can create a custom_field that connects to the objectType you created in your import and show this field in a form on the self-service portal.

Reference on how to create a configuration import scheme in Insight :

https://support.atlassian.com/jira-service-management-cloud/docs/import-objects-into-insight-in-jira-service-management/https://support.atlassian.com/jira-service-management-cloud/docs/import-objects-into-insight-in-jira-service-management/ 

Hope this helps

Have a nice day

Frederic Chartrand

FMX Solutions - Gold Solution Partner