Insight custom field

[Wim Abts]

Hi, 

We have an Insight Object Schema containing all the applications that we sell, that are installed at the customer site.

On the issue view all linked applications are presented (so when customer A creates a ticket, we show the linked applications, Insight objects 'Customer Application X' and 'Customer Application Y')

So far no problems, we added a new object type that contains the specific info regarding Customer Application X and want this object also to be presented in the ticket.

So far I tested with a Read-only and Referenced Insight Custom field, both without result.
The problem seems to be that there could be more than one 'Customer Application' object present in the ticket (custom field = CMDB Application).

How should I set the Filter Assign Scope of the new custom field so that only the objects are returned where the attribute 'Customer Application' is one of the objects in the other Custom field 'CMDB Application'? 

This is what i have in the read only custom field :

I also tried  "objectType = "CARE Info" AND "Customer Application" IN ${customfield_23103.name}" as Filter assign scope...

This is the TST reference field that is not working either: 

Any suggestions? 

[Wim Abts · Accepted solution]

This worked for me: "Customer Application" IN (${customfield_23103${0}})

[Frederic Chartrand]

Hi,

In your Filter Assign Scope, try : "Customer Application" = ${customfield_23103.name}

You don't need to add the objectType again since it's your main filter.

And if you want to referenced to the data in a custom field from the form, you need to call this field with ${} to tell that it's the data in the form that you want to use.

Hope it helps

Have a nice day

Frederic Chartrand

FMX Solutions - Gold Solution Partner

[Wim Abts]

Hi,

I already tried that, but it doesn't return any value.

I believe this has to do with the fact that there are multiple 'Customer Application' objects linked...

But even with "Customer Application" IN ${customfield_23103.name} it doesn't return any value.

What is the actual value of an Insight Custom field when it's filled? 
Is it the actual key(s) of the Insight object(s)?