Community resources
Community resources
Community resources
Jira Service Management
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Hi, A jira user (Elena) has opened a ticket by sending an email to support. It appears this ticket is now auto-created multiple times (still creates new issues).. I have checked the automations an...
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Hello everyone, currently, we handle all our internal IT requests via Jira. We are thinking about moving everything in regard to our Internal IT to Jira Service Management. My questions, therefore, ...
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I'm using the ITSM template. When I try to convert an email request into a Service Request with Approvals I get this: Error type: 500 - Internal server error Log refe...
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My team of 10 people uses a Service Desk project to take incoming requests from other teams within our company. This works pretty well for us. We like the SLA functionality, and the pretty forms for ...
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I need to automatically stop users that create a jira service desk ticket to put themselves in the authorizators fields (I have two level authorization fields in place - one for the lead manager and ...
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Hi all, Hope you are all doing fine! I am trying to create automation that will populate IQL result in Insight Custom Field Use-case: So we have object "Department" and object&n...
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I have an email form that comes into service desk. Using automation, I am parsing the email out and want to use it as the reporter. Currently, I can use the "Add service project customer" to create t...
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Hello, I'm looking if there's a way to automatically translate an English form to French in JSM, regarding the user's preference. It would be great if there's any extension or plugin that I would be ...
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I want to create a ticket each time a particular attribute is changed through the global automation. I don't want to create a ticket each time a dynamic field is updated for a given obje...
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Hi there, On JSM Project creation we instilled the wrong project types for select projects. Is it easily possible to switch a JSM project template to another one? For example, changing a ITSM...
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Hi im an administrator of a 2k Data Center Jira Instance. Actually we want to start with JIRA insight to automatically get Device and User informations on the tickets from their reporters. I know i h...
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Hi, In the customer tab I have about 300 entries. I can't find a delete function anywhere
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UPDATE June 13, 2022 -- Thanks for submitting your questions 👏. Here's your answer video. You can also see the video with full transcript in the Forms Group --> click here. ...
- Article
- forms
- jira-service-management
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My outing rules are not working from opsgenie-- If I ackw alert in opsgenie it is not adding comment
I am on JSM cloud and have Opsgenie installed in it. I am currently exploring Opsgenie. I have performed integration between Opsgenie and JSM, when i add comment in JSM ticket, it is getting added ...
- Question
- opsgenie
- jira-service-management-cloud
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Hi Community, For some business requirements i'm trying to create a behaviours script. - I have a Insight Object/s (multiple choice) field "Customers". - I have another custom field "No...
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Hi guys! I noticed a few features in atlassian suport forms, which i would like to use however don't know how to implement using standard JSM Cloud Forms (or any other configuration): Atlassian ...
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Hi, I cannot change the introductory text in service management. Project > Project Configuration > Portal Configuration. Anyone an idea?
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Hi, I'm trying to query the OpsGenie API from a Node.js app and I'm using the supplied Node.js library to do it. The library doesn't appear to have any support for paginated results and it appears t...
- Question
- api
- cloud
- opsgenie
- pagination
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Can jira administrator email and jira service management custom email for email request be same or it needs to be different. Is there any issue we need to face for using same mail?
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Hi All, I was wondering if the HTML emailed notification that comes to the configured email address if any actions are performed by the agents side over a support ticket can be modified or not ! Th...
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Hi All, Currently we have a self-service portal where users are presented with 1 project which is for the service desk. Within this section, we provide users a list of options so they can provide th...
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HTTP Status 500 - org.ofbiz.core.util.GeneralRuntimeException: Could not determine database type. (Unknown system variable 'storage_engine') Jira : 6.2.4 Mysql: got upgraded to 5.7
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Good day community, Is it possible to upload a file in an issue in your Jira Service Project in Jira Datacenter without opening the Comment field? If so, how can I set this up? In a Software or Bu...
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I want to see subtasks under the main issue or expand it under queue view without opening it. Is there a way to do this? Thank you for answers.
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Hello , I want to set up daily automation for jira. I want it to open subtasks under the main task with the name I specify automatically at 9 o'clock every day. I tried to install it but it didn...
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