Escalation notifiation

[Amornthep Jeasirijaroenwong]

Can Opsgenie escalation notification to external user (Out of agent Jira service management) ?

[Mona Singh]

Hello there,

This is Mona and I’m here to help :slightly_smiling_face:

I understand that you would like to escalate alerts to the external user (non-JSM agents).
Could you please help me with more details regarding your expected workflow and instance details, I’ll be happy to help you here?

• Is this Opsgenie instance a JSM-O (JSM bundled Opsgenie)?
• Could you please elaborate a bit more on what “escalation notification” mean here?
• Would you mind sharing a detailed description of your expected workflow?

Please let us know if you have any follow-up questions.

Thanks,
Mona Singh