I'm trying to create groups of Service Desk Team members

[Erin Smith]

I'm trying to create groups of Service Desk Team members so that 
I can build automation rules to auto assign request participants.  This is for the "submit a request" request type.  I can create a customer organization but that can not be used for request participant.  I also tried creating a team but it can't be referenced in the participant field either.

[Peter Van de Voorde]

Hi Erin,

Welcome to the Atlassian Community. 

Sounds like you have a similar problem as the people in this question: https://community.atlassian.com/t5/Jira-Service-Management/Automatically-adding-an-Organization-or-Request-Participants-to/qaq-p/1106458 

Check out the answers there, I hope they help you out.

Cheers,

Peter