Community resources
Community resources
Community resources
Jira Service Management
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Hi All, Currently we have a self-service portal where users are presented with 1 project which is for the service desk. Within this section, we provide users a list of options so they can provide th...
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HTTP Status 500 - org.ofbiz.core.util.GeneralRuntimeException: Could not determine database type. (Unknown system variable 'storage_engine') Jira : 6.2.4 Mysql: got upgraded to 5.7
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Good day community, Is it possible to upload a file in an issue in your Jira Service Project in Jira Datacenter without opening the Comment field? If so, how can I set this up? In a Software or Bu...
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I want to see subtasks under the main issue or expand it under queue view without opening it. Is there a way to do this? Thank you for answers.
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Hello , I want to set up daily automation for jira. I want it to open subtasks under the main task with the name I specify automatically at 9 o'clock every day. I tried to install it but it didn...
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Hey all , im new to Jira and need help with an issue I have a problem when trying to provision an AWS resource from a Jira request . The problem is that I've created...
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Hi everyone, I use Insight in my Jira service Management (Data Center Version). Is there a library that is focused on data centers? I need the ability to map racks with the various servers and net...
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Hello everyone, I started this case last week with the support but didn't find any solutions to it, let me explain it : We have a mail server and a few mail handlers on jira (hosted on clou...
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Jira Service Managementのオンプレミス版を利用しています。 その中で「通知」を行う際に、 メールの全員へ返信のような設定は可能でしょうか？ 具体的にはメール受信にて1つの課題が作成される際に、 from:A CC:Bと言う形であれば、 Aが「報告者」 Bが「Request participants」 になると思いますが、 この課題に対して通知を行う場合に、 ...
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How do we conduct Initial Assessment/Impact Assessment in JIRA when a request comes in from the cutomer?
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Dear Folks, We have a requirement to associate new requests to an existing parent request. Upon closure of parent request, all child request should close automatically. Just wanted to know ...
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I saw in one of my Microsoft Teams channels that somebody has posted a new support request for my company’s helpdesk team. I generally get notified, as being part of the helpdesk, when a new request ...
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Hi all, I've recently taken over the OpsGenie administration in my company and as I'm fairly new to this tool I'd like to know a way to identify if a Marid integration is in place. I had a lo...
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Hi, so I want to make an automation that if in 2 days an issue that has a certain name isn't created an automation sends an e-mail warning me. If you don't understand my idea, feel free to ask If y...
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Hi so I have a doubt. How can I create a automation that sends the exactly that we're on, in a comment? Like it's day 22/05 and the automation send as an action on the rule "it's day 22/05"...
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I am having issues with Jira loading all the objects attached to a custom field while creating a ticket. To try and resolve this I want to narrow the search results based on selections the user makes...
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I have several custom fields that are Insight Objects. For example, Category, Sub-Category and Category Item. As a user, when I want to populate these, it's not as easy as a quick dropdow...
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Hello, I'm trying to copy a field value (that is in the Organization object) to a custom field in "Issues" Object. How could I create a flow to make this work, please?
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Currently, I can pin certain fields that are important to me but I can't seem to pin any custom fields, especially those that are Insight Objects. I have custom fields for Category and Sub Category ...
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With Atlassian Assist, Jira's conversational ticketing tool, when creating tickets from Slack chat, is there a way to change which field pre-populates? Currently when one creates a ticket, the Slack ...
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I am working on building a scheduling web application where people that access the front-end will have a different role and different questions/issues compared to people that login and access the bac...
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I would like to test the notification configurations. However, now I am not getting any emails for the tickets I have created. Can I turn this feature on somewhere or do I have to use a 2 agent?
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Hello Folks, We are using Jira Service Management (Cloud) version. Our agents log the work in the tickets. Is there a way in Jira to set certain log works are chargeable? Or is there any App...
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In JSM, if someone fills out a form and submits it through the portal, I want the info from that ticket to be sent to an email automatically. You can use smart values to include custom fields in the ...
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Hi all, I have a question regarding the approval email templates that are automatically sent by JSM. I have a use case where I have built a two-step approval workflow. The default approval email te...
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