How to set session timeout value in Jira service desk Help center in cloud

[Swapnil_Tandle]

I am willing to know the default session timeout for external customers on jira help desk help center and is there any option to configure session timeout

Please suggest

Thanks in advance!

[Walter Buggenhout · Accepted solution]

Hi @Swapnil_Tandle,

No, there isn't. Session timeout can be configured from your site's authentication policies, but only when a number of prerequisites are met:

• you must be the organization admin for your site
• you must have verified your domain(s)
• the authentication policies apply to the verified domain(s)

You can learn more about setting idle session duration in this support article.

Hope this helps!  

[Swapnil_Tandle]

@Walter Buggenhout  Thanks I will try as per your suggestion