The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to automatically change the status of a task when a new task with a similar description arrives?

eugeniy
October 12, 2022

Please tell me how you can create automation according to this principle:
1. A task arrives with the subject "Error" Original problem ID:123.
2. Immediately or after some time, another task arrives with the subject "Error fixed" Original problem ID:123.
3. After the task with the subject "Error fixed" has arrived, you need to change the status of the task "Error" and "Error fixed" to Completed (or another status).
Can this be done?

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
eugeniy
October 17, 2022

The issue still needs to be resolved.

0 votes
eugeniy
October 12, 2022

While the Original problem ID is the same for both tasks.

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD Trial
TAGS
AUG Leaders

Atlassian Community Events